Tru by Hilton Albany Crossgates Mall, was an excellent experience for our women's lacrosse team for a one night stay. We utilized 14 rooms and all were very clean, with a smart attractively colorful, minimalist design. The hospitality of all of the staff was excellent - friendly, polite and courteous. The breakfast experience, especially during this unique pandemic, was above and beyond, even during normal times. Shantasia and Jessica made special plates of breakfast for our party of 28 and customized artful waffles as well. Never stressed, just polite and friendly professional staff that treated you like a guest, like back in the days one would expect when travelling to a good hotel. Do not hesitate from booking there.

We had the pleasure of staying at Tru by Hilton Albany Crossbars Mall and could not have been more impressed by not only the Staff but the protocols in place post pandemic. The service by Shantasia was above par and she certainly went above and beyond to accommodate us and provide us with world class service!! It’s rare to be treated so well these days. Additionally, the facility itself is spectacular. Very modern design, gorgeous rooms, and top tier amenities! This business trip became a family trip as well. I’m not sure why this hotel hasn’t won any awards but it’s likely because it’s so new. My only complaint would be the guests that didn’t adhere to the non-smoking policy or wait for an empty elevator as posted. But that’s everywhere you go! Fantastic experience.

We were welcomed with 2 gift bags for being Guests of the Day on Monday night. On Tuesday morning, Jessica & Shantasia prepared a fabulous breakfast which got our graduation day started off on the right foot. The atmosphere & ambiance totally fit our occasion.