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Michael G

Breakfast

5.0 of 5 bubblesReviewed 11 May 2021
Jessica and Shantasia are amazing in the morning! They are very friendly and nice! Happy to see them in the momrnings to start off the day with a smile! Thanks ladies! Also all other members of the hotel are great!
Date of stay: May 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this review
Responded 11 May 2021
Dear H9351UUmichaelg,

Thank you for letting us know of your stay and we’re so happy it was an enjoyable experience for you. We hope to be of service to you soon.

Best regards,

Adam G
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 May 2021

I have been at this hotel for almost four weeks now, and these two have amazing breakfast hot and ready every single morning! They are on time, the food is always awesome and so much to pick from, so friendly and helpful !!! they are the reason my days have started so well, they really set the tone and knowing they have that rockin breakfast ready every single morning takes alot off my shoulders in the morning before rushing out to work. THANKS !!!!!

Date of stay: April 2021
Thank Elizabeth B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 5 May 2021

Dear Elizabeth B,

Thank you for these kind comments and be assured this information will be shared with the team. We hope to be of service to you again soon.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2021

We stayed at this property for one night, hotel was very clean staff was great, however the beds were not quite that comfortable and our refrigerator in our room made a loud noise all night keeping us awake.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Mugsy413
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 29 April 2021

Dear Mugsy413,

Thank you for this constructive feedback and we’re happy you enjoyed the experience overall. Be assured we will use your comments as a training tool for our associates, and we look forward to working together in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2021 via mobile

Albino was so sweet and amazing. And super accommodating. She made sure that my family was good. Made me feel like family. It’s one of the best experience at the hotel. The food was delicious and she forever has a smile on her face .

Date of stay: April 2021
Trip type: Travelled on business
Thank 594tammieh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 29 April 2021

Dear 594tammieh,

Thank you for this awesome review. We’re delighted to have met your expectations and hope to be of service to you in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2021

I am typically in 2-4 hotels per month traveling for work and this one has easily been one of my favorites all year.

Nice rooms, pool table, workstations available as well which is a plus.

But overall the thing that stood out was there was actually a QUALITY breakfast every morning and friendly staff.

With the majority of hotels using Covid as an easy excuse to cut corners and not provide anything substantial for breakfast for their guests, they put in the extra work here to have it available.

Shantasia and Jessica made myself, and the other guests feel welcomed and taken care of every morning.

Will Recommend this hotel to others.

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank MasonG35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 21 April 2021

Dear MasonG35,

We certainly appreciate your post and are happy to see you had an excellent experience. We hope to welcome you back in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2021

My family had an amazing breakfast prepared by Shantasia and Jessica. The food was delicious and served with a touch of both grace and sweetness! They made us feel so welcomed and comfortable that my granddaughter wanted to go back for lunch way before lunchtime.

Thank you for the amazing hospitality!

Pat S.

Date of stay: April 2021
Trip type: Travelled with family
Thank Psj967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 21 April 2021

DearPsj967,

We take pride in serving the needs of our guests and are delighted we have met your expectations. We’ll be sure to share your comments with the team and we hope to be of service to you in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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