Albino was so sweet and amazing. And super accommodating. She made sure that my family was good. Made me feel like family. It’s one of the best experience at the hotel. The food was delicious and she forever has a smile on her face .
205
36
42
23
23
Nancy L.
New YorkGood for the $
Review of Tru By Hilton Albany Crossgates Mall
Reviewed 22 Apr 2021
We stayed at this property for one night, hotel was very clean staff was great, however the beds were not quite that comfortable and our refrigerator in our room made a loud noise all night keeping us awake.
Date of stay: April 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Tru by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this review
Responded 28 Apr 2021
Dear Mugsy413,
Thank you for this constructive feedback and we’re happy you enjoyed the experience overall. Be assured we will use your comments as a training tool for our associates, and we look forward to working together in the future.
Best regards,
Adam G
General Manager
Thank you for this constructive feedback and we’re happy you enjoyed the experience overall. Be assured we will use your comments as a training tool for our associates, and we look forward to working together in the future.
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (329)
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117 - 122 of 329 reviews
594tammieh
21
via mobile
Date of stay: April 2021
Ask 594tammieh about Tru By Hilton Albany Crossgates Mall
Thank 594tammieh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 29 April 2021
Dear 594tammieh,
Thank you for this awesome review. We’re delighted to have met your expectations and hope to be of service to you in the future.
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MasonG35
2
I am typically in 2-4 hotels per month traveling for work and this one has easily been one of my favorites all year.
Nice rooms, pool table, workstations available as well which is a plus.
But overall the thing that stood out was there was actually a QUALITY breakfast every morning and friendly staff.
With the majority of hotels using Covid as an easy excuse to cut corners and not provide anything substantial for breakfast for their guests, they put in the extra work here to have it available.
Shantasia and Jessica made myself, and the other guests feel welcomed and taken care of every morning.
Will Recommend this hotel to others.
Date of stay: April 2021
Ask MasonG35 about Tru By Hilton Albany Crossgates Mall
Thank MasonG35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 21 April 2021
Dear MasonG35,
We certainly appreciate your post and are happy to see you had an excellent experience. We hope to welcome you back in the future.
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Psj967
1
My family had an amazing breakfast prepared by Shantasia and Jessica. The food was delicious and served with a touch of both grace and sweetness! They made us feel so welcomed and comfortable that my granddaughter wanted to go back for lunch way before lunchtime.
Thank you for the amazing hospitality!
Pat S.
Date of stay: April 2021
Ask Psj967 about Tru By Hilton Albany Crossgates Mall
Thank Psj967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 21 April 2021
DearPsj967,
We take pride in serving the needs of our guests and are delighted we have met your expectations. We’ll be sure to share your comments with the team and we hope to be of service to you in the future.
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
aleciak422
Williamsville, New York
231
via mobile
My daughter and I stayed here while touring UAlbany. It was my first time in Hilton’s Tru brand. The hotel was very clean and the lobby was huge and modern. The bed was comfortable and I liked the decor. The staff was very friendly and breakfast was tasty.
Date of stay: April 2021
Ask aleciak422 about Tru By Hilton Albany Crossgates Mall
Thank aleciak422
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 14 April 2021
Dear aleciak422,
Thank you for your post and we’re happy it was a pleasant visit overall. Be assured we’ll review your comments with the team and we hope to be of service to you whenever you are in the area.
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denise D
31
The hotel was very clean. There are Lysol wipe stands throughout the hotel, which was awesome! I booked the two queen beds room and the beds were comfortable. The only downside is the storage. The room is very modern and the storage is awkward for clothing, otherwise I will definitely stay again!
Date of stay: March 2021
Review collected in partnership with Tru by Hilton
Ask Denise D about Tru By Hilton Albany Crossgates Mall
Thank Denise D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Tru By Hilton Albany Crossgates Mall, responded to this reviewResponded 3 April 2021
Dear Denise D,
We value your patronage and appreciate you taking the time to let us know of your visit. We are glad to see you enjoyed your experience and look forward to welcoming you back soon!
Best regards,
Adam G
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC