The hotel was very clean. There are Lysol wipe stands throughout the hotel, which was awesome! I booked the two queen beds room and the beds were comfortable. The only downside is the storage. The room is very modern and the storage is awkward for clothing, otherwise I will definitely stay again!
Dear Denise D,
We value your patronage and appreciate you taking the time to let us know of your visit. We are glad to see you enjoyed your experience and look forward to welcoming you back soon!
Best regards,
Adam G
General Manager
Shantasia and Jessica were absolutely amazing with me and my family. After arriving to the breakfast lounge they went above and beyond to make our dining experience a wonderful one. They are service oriented and exceptional assets to your hotel.
Dear MigsE,
Thank you for these many kind comments and be assured we’ll share this information with the staff. We appreciate your patronage and hope to welcome you back soon.
Best regards,
Adam G
General Manager
I had never been to a Hotel in Hilton’s Tru line and I was impressed with the modern room layout. I was welcomed during check in with a small care package as the winner of the Hotel’s daily “Guest Of The Day” random selection. I had never before seen a hospitality service like that so it was awesome to see them doing something innovative (good luck to you on your stay I hope you also win). Warm service was provided by Jessica and Shantasia during breakfast every day of my stay. On top of all that the breakfast was surprisingly tasty.
Dear PassportTy,
Thank you for your great feedback and we’re so happy you enjoyed the experience. We’ll be looking forward to welcoming you back to the Tru by Hilton - Albany Crossgates Mall!
I witnessed and experienced the nicest kindest, most caring staff that I have ever experienced! Cliarnele, Elvana, and Ed were amazingly friendly, and accommodating. I would recommend staying at this facility just to "run into" these three staff members. Thank you for your kindness.
Dear 010765
Thank you for your post! We are glad to see you enjoyed your experience. We will share your comments with the team and look forward to welcoming you back next time you are in Albany!
Best regards,
Adam G
General Manager
When I got there it was late and if I didn’t need sleep and had time to find a different hotel I probably would have. The pictures of the hotel make it seem like it’s quite nice but it’s not clean. There were small pube like hairs in the bed and some sort of black stains on the sheets. I wish I had taken a picture. Wouldn’t recommend based on lack of cleanliness.
Dear kaitlynmeatty,
We’re terribly sorry for the issues you experienced during your recent visit. Thank you for letting us know of your experience and we certainly appreciate your valuable comments. Be assured we will review this feedback with our team and take steps to correct any shortcomings. I can assure you this is not the standard at our property and we will personally address this matter with our housekeeping team. Please accept our most sincere apologies.
Best regards,
Adam G
General Manager
