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Brian J

Friendly Staff and great rooms

5.0 of 5 bubblesReviewed 10 May 2021
I have stayed at this location in Albany across from the mall over 25 nights so far this year on business. The rooms were always perfect and the front desk staff very welcoming. The morning hot breakfast is a great touch each day with Jessica & Shantasia always on top of each guests needs as they come through. I look forward to another 25 plus nights here in the months to come.
Date of stay: May 2021
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this review
Responded 11 May 2021
Dear brianjM4810VN,

We love being your “home away from home” and are looking forward to your next visit.

Best regards,

Adam G
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (237)
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All reviews homewood suites front desk great property indoor pool hotel staff waffles rooms are spacious a great stay recommend this hotel convenient location tru buka housekeeping housekeeper accommodations
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82 - 87 of 237 reviews
Reviewed 26 April 2021

It was a good trip I was just overcharged overall everything else was great staff was okay breakfast area never went too, pool table was fun thing to have while I was there however snacks and drinks are super expensive

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jen esti c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 29 April 2021

Dear jestime1986,

We appreciate your feedback and be assured we’ll share it with the team to correct any shortcomings. We hope you will continue to use our property in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021 via mobile

I spent 6 night at the Homewood Inn. Interesting concept, half the hotel is a Tru and the other half is the Homewood. The service at the front desk was great. They were always friendly and very accommodating. The breakfast in the morning was a nice change. Actual hot food served by 2 very friendly employees. I just wish I could remember their names to give them the credit they deserve.
The hotel was very clean. The location of the hotel is great too. Plenty of choices of restaurants in the mall across the street. Also it’s only about a 10 minute drive to SUNY Albany. I would recommend to anyone. Business or pleasure this is the right hotel.

Date of stay: April 2021
Trip type: Travelled on business
Thank scotthD4674TB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 29 April 2021

Dear scotthD4674TB,

We do have a great staff who truly have a “spirit to serve”. Be assured we’ll share your comments with the team, and we’ll be looking forward to welcoming you back to the Homewood Suites Albany Crossgates Mall!

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021

Had a wonderful get together with my family for a weekend. The kids had an awesome time , they got to swim and we also got to walk to the mall , the kids went to Dave and busters, mom's went shopping ,everyone was happy. The rooms were clean and the staff awesome.

Date of stay: April 2021
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank paulapro51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 6 April 2021

Dear paulapro51

Thank you for this awesome review. We appreciate your support and we’ll look forward to your next visit.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2021

Very helpful and hospitable. They helped me get ready for work and made me feel at home. I would definitely come back and be looking forward to it. Not everyone is in a good mood first thing in the morning but these two women, Shantasia and Jessica are.

Date of stay: April 2021
Trip type: Travelled on business
Thank 160emanuelr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 3 April 2021

Dear 160emanuelr,

We truly appreciate your kind comments and we’ll be sure to share your feedback with the team to motivate them to continue to provide excellent service. We look forward to being your “home away from home” whenever you return to Albany.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2021

The manager is really attentive and effective in answering questions about hosting. The breakfast is really good, with plenty varieties and fresh food. From Monday to Wednesday they offer complimentary dinner and the attendants Albina and Charlene are sweethearts. The hotel and rooms are very clean, and comfortable as this is the second time I stay here.

Date of stay: March 2021
Thank lisimotavieira
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 25 March 2021

Dear lisimotavieira,

Thank you for these great comments and be assured this information will be shared with the staff. We appreciate your patronage and hope to welcome you back soon.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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