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Bill

Homewood suites crossgates mall

5.0 of 5 bubblesReviewed 23 Mar 2021
I recently stayed at the Homewood crossgates in Albany and upon check in I was immediately told there is a happy hour so before I went to my room I had a great experience. The woman at the social hour were very y helpful and put toghwter my meal for me and we so hospitable. I hope the rest of my stay is as good as the beginning. I think their names were Albina and Charnela. They made my day!
Date of stay: March 2021
Trip type: Travelled on business
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Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this review
Responded 24 Mar 2021
Dear blacky2215,

Thank you for this wonderful feedback and we’re so happy it was an excellent experience for you. We’ll be looking forward to your return.

Best regards,

Adam G
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (237)
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All reviews homewood suites front desk great property indoor pool hotel staff waffles rooms are spacious a great stay recommend this hotel convenient location tru buka housekeeping housekeeper accommodations
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Reviewed 6 March 2021 via mobile

First I would like to thank candy and the young lady with the braids at the front desk .they both went above and beyond to make sure me and my husband trip went beautiful.they are very welcoming and friendly even reached out before we arrived to make sure everything would be great .also the breakfast was super super great the 2 young lady’s we also welcoming to us made sure we enjoyed a great breakfast both days of our stay thank you shantasia and Jessica.we will be back next month to visit family but we will be staying here again.thank you all .I’ll recommend this hotel to family and friends

Date of stay: March 2021
Trip type: Travelled as a couple
Thank 556reginas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 7 March 2021

Dear 556reginas,

Thank you for this valuable feedback, and we’ll be sure to review your comments with the staff. Again, we appreciate you letting us know of your experience, and we hope you will continue to use our facility whenever you are in the area.

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021 via mobile

This place is great very clean fantastic staff the two girls charnele and albina where so good at the evening social it made it so nice I would strongly suggest coming here off in area Also a good location walking distance to mall

Date of stay: February 2021
Trip type: Travelled with family
1  Thank S4914WVjustink
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 16 February 2021

Thank you for this excellent post and we’re delighted we were able to meet and exceed your expectations. We’ll be looking forward to welcoming you back whenever you return to the area.

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2021

Frequently stay at Homewood Suites for business travel back and force since Dec/2020. This is a place where you want to be while you out of the home. Big thanks to Sales manager Emily and friendly kitchen staff Shantasia & Jessica. They are always taking care of me whatever I requested. In addition, "Location. Location. Location" Convenient transportation to Crossgate Mall and easy access to I-90 & I-87, 15 min away from downtown Albany. love it.

Date of stay: December 2020
Thank Wei L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 12 February 2021

Dear Wei L,

We take pride in serving the needs of our guests and are delighted we have met your expectations. We’ll be sure to share your comments with the team and we hope to be of service to you in the future.

Best regards,

Adam G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2021

The kitchen girls are amazing the daytime and the evening and weekend girls super nice ! I love this place super clean staff is so nice hand sanitizer in every corner masks and the rooms are super clean

Date of stay: February 2021
Trip type: Travelled with family
Thank isabellegO779QV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 10 February 2021

Dear isabellegO779QV

Thank you for taking the time to let us know of your visit and we’re happy to see it was a memorable experience. We’ll be looking forward to your return.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2021

Shantasia and Elvana are literally the reason I wake up in the morning. The cooking prowess and charisma these two possess cured my depression. If more people were like them war and hunger would be a thing of the past. Their quality of customer service puts 5 star restaurants to shame. All in all they're pretty good.

Date of stay: February 2021
Trip type: Travelled solo
Thank obamao2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adam Gollub, General Manager at Homewood Suites by Hilton Albany Crossgates Mall, responded to this reviewResponded 9 February 2021

Dear obamao2021,

Thank you very much for recently staying with us and especially for taking time to complete an online review at Trip Advisor with positive scores. We are very happy you enjoyed your stay with us. Our staff takes a lot of pride in providing each guest with excellent service and we are able to use these reviews to praise them and/or to improve future guest experiences. We all appreciate you choosing to stay with us!

Thanks again and we hope you will stay with us again in the future.

Best regards,

Adam G
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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