Shantasia and Elvana are literally the reason I wake up in the morning. The cooking prowess and charisma these two possess cured my depression. If more people were like them war and hunger would be a thing of the past. Their quality of customer service puts 5 star restaurants to shame. All in all they're pretty good.
Dear obamao2021,
Thank you very much for recently staying with us and especially for taking time to complete an online review at Trip Advisor with positive scores. We are very happy you enjoyed your stay with us. Our staff takes a lot of pride in providing each guest with excellent service and we are able to use these reviews to praise them and/or to improve future guest experiences. We all appreciate you choosing to stay with us!
Thanks again and we hope you will stay with us again in the future.
Best regards,
Adam G
General Manager
My husband and I are small businesses owners and stay when working in Albany area. The team at True by Hilton-Albany Cossgates Mall provide superb service and live up to their mission. All my encounters have been consistent. Shantasia & Jessie are wonderful!! Consistently welcoming & helpful. They're a positive start to our day. Breakfast hot, fresh and great variety. Rooms are super clean. I look forward to our next stay.
Dear 392darleneg,
Thank you for your recent stay with us and for your positive comments in this review. Our staff truly takes pride in providing each and every guest with wonderful stays! We appreciate you taking the time to recognize our staff for their hard work by completing this review with high marks.
We hope you will stay with us again in the future.
Best regards,
Adam G
General Manager
Albrina and Charnere provides great customer service with a smile. These ladies make me feel welcome when I come in from work and visit the dining room. I have been here for 2 months and have no complaints.
Dear natalierC8719LX
Thank you for this outstanding post and we’re so happy we could meet your expectations. We’ll be sure to share your feedback with Albina & Charnele and the team, and we hope to welcome you back soon.
Best regards,
Adam G
General Manager
The staff is cheery and helpful. The complimentary breakfast has decent options and it's tasty. Shanta and Jessica are some of the kitchen staff that are always happy and eager to please. Overall a great time.
Dear Prodigy393,
We truly enjoy serving our guests and be assured we’ll share your kind comments with Shanta & Jessica. We hope to welcome you back whenever you are in the area.
Best regards,
Adam G
General Manager
This hotel is fairly new and rooms are clean and comfortable. Ideal for short and extended stay. The Staff are very friendly and always ready to make your stay more comfortable. I stayed at this hotel for over four months in 2020 and my number one choice of hotel if I am in the area.
The people serving free breakfast and social hour are super nice people. It's a big plus for me! Thank you Shantasia, Jessica, Melissa, and Charnele!
Dear antoniotantocod,
We truly enjoyed having you with us and are delighted it was an excellent experience for you. Be assured we’ll share your feedback with the team and we’re looking forward to your next visit.
Best regards,
Adam G
General Manager
