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dougtoot
Canfield, Ohio

A Mixed Bag

3.0 of 5 bubblesReviewed 27 Sept 2024
We found our stay at this hotel was a mixed bag. The desk personnel were unhelpful. We wanted a city map to determine if there was an easier way to leave the hotel. They did not have one and didn't seem interested in finding one.

We had a better experience with the dining. Because of the horrendous traffic in the area, we didn't want to venture out to eat dinner. The hotel has a dining room and had a surprisingly good menu. The young lady waiting on us was phenomenal.

If we travel to Albany again, we'll try to find a less harried place to stay.
Date of stay: September 2024
Room Tip: If you don't want to buck the traffic in the area for dinner, the hotel dining room is a good...
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (1,168)
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All reviews albany airport close to the airport an early flight front desk staff next morning free shuttle hot tub fire pit room was clean and comfortable convenient location free breakfast lobby proximity
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Reviewed 15 July 2024 via mobile

Good experience but not quite to the standard we are used to with Hilton Garden inn. The facility is somewhat tired... Our room had a stale smell, and we were reassigned. The restaurant was not so welcoming. All that being said, we still had a comfortable stay.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank PeterODover
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2024

Very convenient to the airport! The shuttle is onsite, and it's a quick trip to the terminal. The front desk staff is pleasant and helpful. The hotel is old and could use--actually is begging- for an update. My room just plain stunk. It was gross. The carpet is old, and the water is either warm or really cold, not hot. The room was quiet and large, and the bed and pillows were comfortable. The lotion provided is over-scented, so if you're sensitive to fragrances, beware. The ice machine works, and a spacious mini frig, microwave, and large closet are provided. Essentially, it works as a one-night stay for an early flight, but that's about it.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dynamo41
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2024

That’s the filthiest, ugliest, smelly hotel that I’ve been.
I booked it online and paid for it, the hotel asked for my credit card, it thought it was for incidentals, but THEY CHARGED THE ROOM AGAIN! Until today I haven’t got my money back. Hilton corporate client services didn’t do anything, I talked to the receptionist many times, she did the error and she said she corrected it, I left a message to hotel manager, NOTHING. It was a disgusting hotel and on top of it I paid more than the double!

Room tip: Old, worn and torn, smelly hotel.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Funny005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2024 via mobile

The dumpiest , dirtiest hotel I have ever been to . Please stay away . White powder and marijuana bud in the bathroom . Pubic hair in sheets , French fries and unknown substances under the pull out couch , microwave filthy pubic hair in tub, pull out sofa stained, toilet dirty

Room tip: Stay away from here . It’s filth . Mold in bathroom, rooms smelled like smoke , carpets dirty with crumbs, linens are not washed . DiRTY
Date of stay: April 2024
Trip type: Travelled with friends
1  Thank 159sheryld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2024 via mobile

Close to the airport is about the only plus… shuttle was there but had pieces of paper taped to the windows that we couldn’t even read in the dark so we missed it the first time it came by. This hotel needs a Reno from head to toe and is in shambles. We had no hot water and our heater/ac was just on, couldn’t adjust or turn it off. When I mentioned it to the front desk he just said “sorry, it’s not just your room, the whole hotel was experiencing these issues”. The only remedy offered was to see if he could move us to a different room tonight…gladly we are leaving now so I declined. Also $10 for a sparse continental breakfast when nearly every other hotel offers a complimentary one that’s way better is a little ridiculous.

Date of stay: April 2024
Trip type: Travelled on business
Thank bossmanderson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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