Hotel is in need of updating. Could be much cleaner. Towels were old and given very few. Pull out sofa was old and mattress not well cushioned. The lighting in the rooms was not good. Bathroom was old and could have been cleaner. The floor was not clean.
This was a brief trip, but enjoyable because everyone at the hotel was so kind and friendly, they felt like family.
I was there to see family and a James Taylor concert, and it all went well, thanks to their great location and wonderful staff.
The location, convenient to the airport was not loud, even being so close. It's surrounded by lush garden areas and woods with walking trails, an indoor pool and a well equipped gym. Lovely outside seating areas grace the grounds. Comfortable beds and clean rooms.
Colleen at the front desk was extremely knowledgeable and helpful. Our waiter for breakfast both days was Ledio, and he really did a great job.
We will definitely be back!
Thank you for your great review! We will be sure to pass along your kind words to Colleen and Ledio! We can't wait to see you again the next time you are in the area!
We did not spend much time in the hotel, however the check in process was very easy. We were given clear directions on where to find our room. The room was clean and organized when we arrived and the location provides a peaceful place to rest.
Thank you for your wonderful review! We are glad that you were happy with your stay, and if you are ever in the area, we hope to see you again!
A wonderful stay at the Hilton Garden Inn at the Albany airport💯
I recommend this place to anyone who is in the area and needs a place to stay👍 I was very happy with the rate that was charged👍 The room was very clean and the beds were extremely comfortable💯
We greatly appreciate your feedback!! We are so happy that you were pleased with your stay and we hope to see you again in the future!
Room 428.
Walked into a strong odor of musty, stale air. HVAC unit and carpets most likely haven't been deep cleaned in years. Window is screwed closed so no opportunity to get fresh air. Colleague staying on 5th floor noted the same musty, stale air in his room.
Tub & shower wall grout dark with mold & mildew stains.
Electrical outlet cover missing - on wall by sofa. Any child could have touched live wires if parents didn't see missing cover. Took pic and showed to front desk. Why hadn't housekeeping reported and get repaired?
Floor lamp that would be plugged into this outlet also missing, making room dark & dingy.
Entire hotel in need of a refresh. One gets the impression the absolute minimum is spent on maintenance and upkeep. Carpets well worn throughout. Brass era elevators with call button in lobby upside down.
Hotel illuminated sign not visible from road. Overgrown trees surrounding have not been trimmed in years.
I realize that all businesses are challenged with staffing issues. The items reported on here are the result of the age of the property and the overall lack of care.
There's many Hilton hotels to choose from in the Capital region. No reason to return here and would recommend other travelers seek newer properties.
We appreciate your feedback and we are sorry that you did not enjoy your stay with us. Hopefully we can address the issues you have mentioned very soon.
