We did not spend much time in the hotel, however the check in process was very easy. We were given clear directions on where to find our room. The room was clean and organized when we arrived and the location provides a peaceful place to rest.
Thank you for your wonderful review! We are glad that you were happy with your stay, and if you are ever in the area, we hope to see you again!
A wonderful stay at the Hilton Garden Inn at the Albany airport💯
I recommend this place to anyone who is in the area and needs a place to stay👍 I was very happy with the rate that was charged👍 The room was very clean and the beds were extremely comfortable💯
We greatly appreciate your feedback!! We are so happy that you were pleased with your stay and we hope to see you again in the future!
Room 428.
Walked into a strong odor of musty, stale air. HVAC unit and carpets most likely haven't been deep cleaned in years. Window is screwed closed so no opportunity to get fresh air. Colleague staying on 5th floor noted the same musty, stale air in his room.
Tub & shower wall grout dark with mold & mildew stains.
Electrical outlet cover missing - on wall by sofa. Any child could have touched live wires if parents didn't see missing cover. Took pic and showed to front desk. Why hadn't housekeeping reported and get repaired?
Floor lamp that would be plugged into this outlet also missing, making room dark & dingy.
Entire hotel in need of a refresh. One gets the impression the absolute minimum is spent on maintenance and upkeep. Carpets well worn throughout. Brass era elevators with call button in lobby upside down.
Hotel illuminated sign not visible from road. Overgrown trees surrounding have not been trimmed in years.
I realize that all businesses are challenged with staffing issues. The items reported on here are the result of the age of the property and the overall lack of care.
There's many Hilton hotels to choose from in the Capital region. No reason to return here and would recommend other travelers seek newer properties.
We appreciate your feedback and we are sorry that you did not enjoy your stay with us. Hopefully we can address the issues you have mentioned very soon.
Great stay. Clean, comfortable, and good staff. I traveled for leisure with my partner we and we’re both comfortable during our visit. No complaints at all. Easily accessible room with all of the accommodations we needed.
Thanks!
Thank you so much for your feedback! We are so happy that you enjoyed your stay and we hope that you will stay with us again the next time you are in the area!
I only stayed one night prior to dropping my boyfriend off at the airport, but it was very comfortable and the room was obviously thoroughly cleaned prior to our arrival. The room was also extremely spacious and the pricing was not bad at all considering it was a 5 minute drive to the airport.
Thank you so much for your positive feedback! We hope that you will stay with us again the next time you are in the area!
