We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
kirstb205

Welcoming and clean

5.0 of 5 bubblesReviewed 7 Jul 2021
Mary at the front desk was so welcoming after we had a long day of travel. Was nice to see that!
The hotel was so incredibly clean! Spotless! Loved how they have a sticker seal on the rooms to insure no one had gone in after it was cleaned.
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this review
Responded 17 Aug 2021
Thank you so much for your feedback! We will definitely pass along the acknowledgement to Mary as well. We hope to see you again if you are in the area!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$242
  • Expedia.com
    $242
  • Skyscanner.com
    $238
  • Trip.com
    $242
2.9 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
$253
  • Expedia.com
    $252
  • Vio.com
    $232
  • Priceline
    $253
11.7 km from Hilton Garden Inn Albany Airport
Free Wifi
Restaurant
$249
  • Expedia.com
    $249
  • Skyscanner.com
    $245
  • Hyatt.com
    $249
11.8 km from Hilton Garden Inn Albany Airport
Free Wifi
Pets Allowed
$237
  • Expedia.com
    $236
  • Vio.com
    $196
  • Priceline
    $237
3.1 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
$260
Fully refundable
No prepayment needed
  • Staybridge.com
    $247
  • StayForLong
    $244
  • Expedia.com
    $269
3.8 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
$233
Fully refundable
No prepayment needed
  • Expedia.com
    $238
  • Trip.com
    $232
  • Hotels.com
    $238
7.7 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
$260
  • CrownePlaza.com
    $260
  • ZenHotels.com
    $241
  • Expedia.com
    $260
2.6 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
Exterior
$284
  • Expedia.com
    $284
  • Skyscanner.com
    $279
  • Trip.com
    $284
11.9 km from Hilton Garden Inn Albany Airport
Free Wifi
Pool
$205
  • Priceline
    $205
  • Skyscanner.com
    $202
  • Expedia.com
    $205
6.5 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
$206
  • Expedia.com
    $205
  • Skyscanner.com
    $202
  • Priceline
    $206
0.2 km from Hilton Garden Inn Albany Airport
Free Wifi
Free parking
View more hotels in Albany
Reviews (1,164)
Filter reviews
1,164 results
Traveller rating
529
322
149
89
75
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
529
322
149
89
75
Show reviews that mention
All reviews albany airport close to the airport an early flight front desk staff next morning free shuttle hot tub fire pit room was clean and comfortable convenient location free breakfast lobby proximity
Selected filters
Filter
Updating list...
92 - 97 of 1,164 reviews
Reviewed 4 July 2021

The only saving grace was the super friendly front desk staff. My first room had 3D yellow stains in the bathtub. I requested another room and the front desk staff gave me one but did not apologize, seemed a little annoyed, I apologized profusely instead and felt awkward. My second room had small red stains on the towels, dirt on one of the beds and hair in the sheets of that bed. The other bed was ok so I slept there but knew I had to go early. I ended up at the nearby Tru for the remainder of my trip. The room looks dated but I would’ve been A-ok with that if it were clean, the most basic requirement!

Date of stay: July 2021
Trip type: Travelled on business
Thank Itinerantd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

We apologize that you were not satisfied with your stay. We will definitely be taking a look into your complaints and bringing them up with our housekeeping staff.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2021

The Hotel was at a quiet place. Beautiful lobby. Courteous staff. The room was clean. No noise on hallway. Staff was responsive, even though understaffed. We needed pillows and comforters and we got it promptly. Water bottles were free and as was coffee.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank zmgs8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you for your feedback! I am glad we were able to provide good service during your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2021

The lobby and external appearance matches many Hilton Garden Inns. This one however, does not seem to have renovated the rooms in a long time. It was 1:30 a.m. when I checked in, so I can't comment on other aspects. My overall impression was that the room was dreary. The elevator also needed to be redone. The doors one faces were scratched and worn.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Grayling7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback. We are due for renovation, so hopefully the next time you visit us we will be shiny and new!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021 via mobile

Bathroom had a ceiling leak and black mold. No hot water in shower. Had to go to another room down the hall to shower. On a positive note the shuttle bus driver, Michelle was awesome. Very nice lady. Over all room was clean. I am attaching a picture of the bathroom.

Date of stay: June 2021
Trip type: Travelled with family
Thank Maps59617580651
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

We are sorry to hear that there were issues with the bathroom during your stay. We hope that if you are in the area again, you will give us another chance! And we do love Michelle!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021

Very happy with our stay. The hotel is close to Albany International Airport, they provide a shuttle to the airport and back, and will bring you to other areas within a 5 mile radius of the hotel. If you park your car at the hotel instead of at Albany International it's only $5 a day which is cheaper than parking in the economy lot at the airport. Although we didn't get a chance to have breakfast at the hotel we liked the fact their booths had individual tv's. The hotel is clean and the rooms are spacious.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ZeroPoints
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback! We are so glad you go to enjoy your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews