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zmgs8
Mount Laurel, New Jersey

Nice and Quiet Stay

5.0 of 5 bubblesReviewed 27 Jun 2021
The Hotel was at a quiet place. Beautiful lobby. Courteous staff. The room was clean. No noise on hallway. Staff was responsive, even though understaffed. We needed pillows and comforters and we got it promptly. Water bottles were free and as was coffee.
Date of stay: June 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this review
Responded 17 Aug 2021
Thank you for your feedback! I am glad we were able to provide good service during your stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,168)
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Reviewed 22 June 2021

The lobby and external appearance matches many Hilton Garden Inns. This one however, does not seem to have renovated the rooms in a long time. It was 1:30 a.m. when I checked in, so I can't comment on other aspects. My overall impression was that the room was dreary. The elevator also needed to be redone. The doors one faces were scratched and worn.

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank Grayling7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback. We are due for renovation, so hopefully the next time you visit us we will be shiny and new!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021 via mobile

Bathroom had a ceiling leak and black mold. No hot water in shower. Had to go to another room down the hall to shower. On a positive note the shuttle bus driver, Michelle was awesome. Very nice lady. Over all room was clean. I am attaching a picture of the bathroom.

Date of stay: June 2021
Trip type: Travelled with family
Thank Maps59617580651
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

We are sorry to hear that there were issues with the bathroom during your stay. We hope that if you are in the area again, you will give us another chance! And we do love Michelle!

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Reviewed 10 June 2021

Very happy with our stay. The hotel is close to Albany International Airport, they provide a shuttle to the airport and back, and will bring you to other areas within a 5 mile radius of the hotel. If you park your car at the hotel instead of at Albany International it's only $5 a day which is cheaper than parking in the economy lot at the airport. Although we didn't get a chance to have breakfast at the hotel we liked the fact their booths had individual tv's. The hotel is clean and the rooms are spacious.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ZeroPoints
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback! We are so glad you go to enjoy your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

Friendly staff. They were kind & super helpful.

Very conveniently located - minutes from the airport. They have an airport shuttle too.

Would definitely recommend this hotel for anyone looking to stay near the airport, at a quality hotel.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ka1786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback. We are glad you enjoyed your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2021

Clean rooms, excellent airport location. Due to pandemic didn’t use any of the facilities but everything was clean throughout the property. Didn’t eat breakfast or take advantage of any of the food offerings.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Terry N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank your for taking the time to give us your feedback! We are glad you were happy with your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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