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Deana

Disappointed

3.0 of 5 bubblesReviewed 14 Jun 2021via mobile
Bathroom had a ceiling leak and black mold. No hot water in shower. Had to go to another room down the hall to shower. On a positive note the shuttle bus driver, Michelle was awesome. Very nice lady. Over all room was clean. I am attaching a picture of the bathroom.
Date of stay: June 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this review
Responded 17 Aug 2021
We are sorry to hear that there were issues with the bathroom during your stay. We hope that if you are in the area again, you will give us another chance! And we do love Michelle!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,168)
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All reviews albany airport close to the airport an early flight front desk staff next morning free shuttle hot tub fire pit room was clean and comfortable convenient location free breakfast lobby proximity
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Reviewed 10 June 2021

Very happy with our stay. The hotel is close to Albany International Airport, they provide a shuttle to the airport and back, and will bring you to other areas within a 5 mile radius of the hotel. If you park your car at the hotel instead of at Albany International it's only $5 a day which is cheaper than parking in the economy lot at the airport. Although we didn't get a chance to have breakfast at the hotel we liked the fact their booths had individual tv's. The hotel is clean and the rooms are spacious.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ZeroPoints
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback! We are so glad you go to enjoy your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

Friendly staff. They were kind & super helpful.

Very conveniently located - minutes from the airport. They have an airport shuttle too.

Would definitely recommend this hotel for anyone looking to stay near the airport, at a quality hotel.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank ka1786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank you so much for your feedback. We are glad you enjoyed your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2021

Clean rooms, excellent airport location. Due to pandemic didn’t use any of the facilities but everything was clean throughout the property. Didn’t eat breakfast or take advantage of any of the food offerings.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Terry N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

Thank your for taking the time to give us your feedback! We are glad you were happy with your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

Very accommodating, as we had to leave in the night due to flight issues. Very pleased with the hospitality and staff. The shuttle service and distance to the airport are huge assets and plenty of restaurants in the area.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dbrown315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021

We appreciate your feedback! We are glad you had an enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2021

The bathroom in the room was not clean. There was mold and mildew in the shower. The shower mechanisms were wonky and not putting the right water flows off! There was shaving residue in the sink and hair in the tub before I even used the bathroom. If I didn’t check in at 9 with a flight at 4am I would have went to front desk but I work in hotels and it was not worth the effort!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank mattdannerd5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Herring, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 5 May 2021

We are so sorry to hear that your stay with us was not what you expected, and we appreciate your feedback. I will take a look into your concerns, and bring them up with my team so that we can make sure something like this does not happen again. If you are back in the area sometime, I would love to have you come back and stay with us again to give us a chance to regain your trust in our property. Feel free to contact me directly at the hotel!

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