Very accommodating, as we had to leave in the night due to flight issues. Very pleased with the hospitality and staff. The shuttle service and distance to the airport are huge assets and plenty of restaurants in the area.
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TAN-Coop
Thousand Oaks, CaliforniaGreat airport location
Review of Hilton Garden Inn Albany Airport
Reviewed 18 May 2021
Clean rooms, excellent airport location. Due to pandemic didn’t use any of the facilities but everything was clean throughout the property. Didn’t eat breakfast or take advantage of any of the food offerings.
Date of stay: May 2021Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this review
Responded 17 Aug 2021
Thank your for taking the time to give us your feedback! We are glad you were happy with your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,168)
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All reviews albany airport close to the airport an early flight front desk staff next morning free shuttle hot tub fire pit room was clean and comfortable convenient location free breakfast lobby proximity
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103 - 108 of 1,168 reviews
dbrown315
Herkimer, New York
1
Date of stay: May 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021
We appreciate your feedback! We are glad you had an enjoyable stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mattdannerd5
1
The bathroom in the room was not clean. There was mold and mildew in the shower. The shower mechanisms were wonky and not putting the right water flows off! There was shaving residue in the sink and hair in the tub before I even used the bathroom. If I didn’t check in at 9 with a flight at 4am I would have went to front desk but I work in hotels and it was not worth the effort!
Date of stay: May 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Herring, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 5 May 2021
We are so sorry to hear that your stay with us was not what you expected, and we appreciate your feedback. I will take a look into your concerns, and bring them up with my team so that we can make sure something like this does not happen again. If you are back in the area sometime, I would love to have you come back and stay with us again to give us a chance to regain your trust in our property. Feel free to contact me directly at the hotel!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alexi20212021
Palo Alto, California
1
Booked breakfasts for my journey at the website. I can’t drink milk. But no choice and a lot of milk in lunch boxes. No info about that at the website. No problem. I asked manager to contact me to discuss how can I get my money back. No calls, no reaction (asked twice). Receptionist was unfriendly and ignored my requests.
Additionally the room and furniture looked tired.
Date of stay: April 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mary Herring, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 5 May 2021
Hi there! I am so sorry to hear that you had a bad experience at our hotel. We are always looking for feedback so that we can improve the stays for our guests. I do apologize that I have not been able to reach out to you sooner. If you could please reach out to me directly at the hotel, I would like to discuss what our options are to make sure you get a resolution to your experience.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Msmissyh253
Seattle, Washington
1
Tasha at the front desk was absolutely wonderful. Went above and beyond to get me from the airport and get me into a room short notice. Rooms are out of date and need to be cleaned better. Super dusty and stained sheets. Safe for single traveler.
Date of stay: April 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021
We appreciate your feedback! Thank your for acknowledging Tosha. We will be sure to pass that along to her! We will also give your feedback to our housekeeping department.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
joeY5200KT
Syracuse, New York
1
As an honors member and staying at other Hilton goner related hotels, this seems to lack the cleanliness and room quality than others I’ve stayed at. This is also understanding it is COVID terms and maybe the hotel is lacking staff. When you go by conference rooms and things look disheveled, maybe sums up the lack of staff.
Date of stay: April 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beaux Mango-Kraemer, Guest Services / Front Office at Hilton Garden Inn Albany Airport, responded to this reviewResponded 18 August 2021
We appreciate your feedback. Thank you for your honesty.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC