The bathroom in the room was not clean. There was mold and mildew in the shower. The shower mechanisms were wonky and not putting the right water flows off! There was shaving residue in the sink and hair in the tub before I even used the bathroom. If I didn’t check in at 9 with a flight at 4am I would have went to front desk but I work in hotels and it was not worth the effort!
We are so sorry to hear that your stay with us was not what you expected, and we appreciate your feedback. I will take a look into your concerns, and bring them up with my team so that we can make sure something like this does not happen again. If you are back in the area sometime, I would love to have you come back and stay with us again to give us a chance to regain your trust in our property. Feel free to contact me directly at the hotel!
Booked breakfasts for my journey at the website. I can’t drink milk. But no choice and a lot of milk in lunch boxes. No info about that at the website. No problem. I asked manager to contact me to discuss how can I get my money back. No calls, no reaction (asked twice). Receptionist was unfriendly and ignored my requests.
Additionally the room and furniture looked tired.
Hi there! I am so sorry to hear that you had a bad experience at our hotel. We are always looking for feedback so that we can improve the stays for our guests. I do apologize that I have not been able to reach out to you sooner. If you could please reach out to me directly at the hotel, I would like to discuss what our options are to make sure you get a resolution to your experience.
Tasha at the front desk was absolutely wonderful. Went above and beyond to get me from the airport and get me into a room short notice. Rooms are out of date and need to be cleaned better. Super dusty and stained sheets. Safe for single traveler.
We appreciate your feedback! Thank your for acknowledging Tosha. We will be sure to pass that along to her! We will also give your feedback to our housekeeping department.
As an honors member and staying at other Hilton goner related hotels, this seems to lack the cleanliness and room quality than others I’ve stayed at. This is also understanding it is COVID terms and maybe the hotel is lacking staff. When you go by conference rooms and things look disheveled, maybe sums up the lack of staff.
We appreciate your feedback. Thank you for your honesty.
My cousin came to Albany on her way to Alabama for an illness in the family. When I came to the hotel there was a disgusting stain in the sheets that looked like they weren't changed. The front desk gave me a hard time to get new sheets and didn't take the old ones out the room. Gross. The next day we asked for a late check out and the housekeepers knocked on the door at 9 am. Very rude. I called down and spoke to Beaux the General Manager who acted like he didn't know what was going on from the night before and then asked me questions about where I work at, which showed me he already knew the situation. I called him on that. Very sneaky management skills. He said that he would comp the night BUT NEVER DID. I will be filing a complaint with Hilton. What a disgrace of a General Manager. Hilton should be ashamed of the representation here. Stay somewhere else with clean sheets and polite staff.
I appreciate your feedback, and I am so sorry that you had such a horrible experience.
