As an honors member and staying at other Hilton goner related hotels, this seems to lack the cleanliness and room quality than others I’ve stayed at. This is also understanding it is COVID terms and maybe the hotel is lacking staff. When you go by conference rooms and things look disheveled, maybe sums up the lack of staff.
We appreciate your feedback. Thank you for your honesty.
My cousin came to Albany on her way to Alabama for an illness in the family. When I came to the hotel there was a disgusting stain in the sheets that looked like they weren't changed. The front desk gave me a hard time to get new sheets and didn't take the old ones out the room. Gross. The next day we asked for a late check out and the housekeepers knocked on the door at 9 am. Very rude. I called down and spoke to Beaux the General Manager who acted like he didn't know what was going on from the night before and then asked me questions about where I work at, which showed me he already knew the situation. I called him on that. Very sneaky management skills. He said that he would comp the night BUT NEVER DID. I will be filing a complaint with Hilton. What a disgrace of a General Manager. Hilton should be ashamed of the representation here. Stay somewhere else with clean sheets and polite staff.
I appreciate your feedback, and I am so sorry that you had such a horrible experience.
A excellent service thank you so much Mary Haerring had fantastic service she had this southern charm of customer service that made a smile on our faces. The only downfall is no hot tub, no complementary breakfast it’s just a go to meals. This has a charming hotel for anyone who needs to get access to the airport or close connection to the highway heading home or further down the state.
Thank you so much for your feedback and we hope to see you again if you are in the area.
I will never stay at that hotel again. I can’t believe that it’s a Hilton hotel. I didn’t stay the 3 nights I paid but left 1 day earlier bc it was unbearable. The blond young girl at the front desk was a complete jerk. It’s not mary at the front desk but another girl who should not be working in hospitality. She’s terrible with people. Beware anyone who goes there, you might not get any sleep.
We apologize that you had such a horrible experience. Thank your for your feedback.
Great staff, very helpful and nice. Hotel was clean and I was satisfied as to the safety and health arrangements for the pandemic. Nice outdoor seating area in front. Delivery options for food could be expanded: all there were was two pizza places (different names, identical menus!) and an Asian restaurant, if you had no car available. Excellent shuttle service. Very near the airport but nice and quiet.
I would like to thank you for your feed back! I will look into getting more food delivery options at the front desk. I am also glad you enjoyed your stay with us.
