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exander02
Bekasi, Indonesia

Satisfying accomodation

Review of The Mirah Bogor
4.0 of 5 bubblesReviewed 6 May 2018
The Mirah Bogor is a 4 stars-rated hotel, located at the center of Bogor city. I've got room rate around IDR 500k/ night (bed&breakfast). Surprisingly i got the lowest room rate from their website (usually the lowest rate found at online ticket agent), so I recommend to check their website if you want to stay at this hotel. The hotel is full booked when I stayed for a night, so I think this hotel is well-known.

Location and Building:
The hotel located and Jalan Pangrango, which is a small street just next to famous Jalan Pajajaran. Since the hotel is not at the side of main road, maybe some people will get confused to find this hotel. The good thing is this location gives a more quiet surroundings. The hotel somewhat strategic, close to train station and Kebun Raya Bogor. ATM, factory outlet, restaurants (McDonalds, Papa Ron's, Burger King, and also can be found near to the hotel. No minimarket found around this hotel. Parking space is limited, no basement available, so people parked their car at the side of street around the hotel and also in front of the lobby.
The hotel building itself has a classic-elegant feature with modern touch. The lobby and reception area pretty small, but well designed with sofas for waiting. The marble floor, stair, and chandelier gives luxurious touch. Across the hotel, there's small park, where people can sit and relax. The hotel facilities quite complete; meeting rooms, swimming pool, mushola, cafe, lounge, restaurant etc. There are 2 lifts in the hotel, but one of them always out of service. One thing that make me confused is there's two "tower/building" of this hotel with two entrances; the main lobby located at tower 1. For people who not familiar with this, they can ended using tower two entrance and confused where they are since the room numbering is different than tower 1 and also no clear directions. Tower 1 and 2 also have different lifts also.

Check in and room:
Check in time is 14.00. I came at 13.00 to check in. The front office staff politely greet and take care my check in, but they informed, since they are full booked, my room is not ready and I need to wait until 14.00, but she promised to informed as soon as possible when the room is ready. At the end, my room is ready around 13.30.
I've got deluxe room at 2nd floor. The room quite spacious, with view to residences around the hotel. Like other parts of this hotel, the room also has classic elegant style with modern touch. Standard facilities of 4 stars hotel can be found: a closet, refrigerator, cable TV, air conditioner, working desk, telephone, and slippers. The room is not using centralized AC, but a single unit of split AC. For me, this kind of thing is more comfortable for me, since I can control the AC more.

Bathroom:
Bathroom is pretty clean. Amenities includes soap bar, tooth brush, shampoo, and shower cap. No hair dryer available in the bathroom, but available open request. The basin also equipped with hot and cold water. Bathtub and shower is available in the deluxe room. Water pressure pretty good, but the hot water is not hot enough at certain time when many people used it. Also, the shower holder at my room almost detached from the wall.

Service:
Service was really good. The staff are friendly enough and helpful. The receptionist is the one whom I see give the best service.

Breakfast:
They served pretty complete breakfast start from 06.00 AM. The menu is mixed menu between western breakfast and indonesian breakfast. For Indonesian menu they served chicken congee, fried rice, fried chicken, fried mushroom, lontong sayur with telor balado, mung bean (bubur kacang hijau), bubur sumsum, and black rice pudding (bubur ketan hitam). I love the lontong sayur since the veggies still have its crunch and The least favorite is their fried mushroom, which I think overcooked.
Ffor western menu there are salad bar, fetuccini, potato, baked beans, cereal, egg and bread station. I don't like their baked beans, because it's very oily. I love their patry, since I can taste the buttery pastry which melt in mouth. For the beverages they served orange adn guava juice, coffee, tea, and also jamu.
The service during breakfast is great. The waiter/waitress quickly clean my table after I finished my dish.

Check out:
Check out time is 12.00. My check out process was very fast; I just need to return my room card and nothing more.

Conclusion:
Pros: great staff and services, room facilities, location
Cons: hot water, broken shower holder, confusion of tower 1 and 2.
Date of stay: April 2018
Trip type: Travelled solo
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
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Mirah_Bogor, Guest Relation Officer at The Mirah Bogor, responded to this review
Responded 11 Oct 2018
Dear Mr. Exander,

Thank you for your wonderful review of our hotel. We really appreciate when a valued guest takes the time to compliment team members who are representative of the dedication and professionalism of the whole team. We are glad you enjoyed your stay with us.

We look forward to welcoming you back in the near future.

Kind regards,

Nanda Elsya Delisan
Guest Relation Officer
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 April 2018 via mobile

The Pro(s):
The room is spacious. I love the balcony of my room and there is an access to it. Love the room's concept as well. The breakfast was vary, with good selection. The check-in process was fast.
Good toothbrush quality.
Shower working perfectly, with perfect water sprinkling. Hot water works good.
Clean bathroom. Love it!
Good lighting inside the room. Properly bright.
Good location. Numbers of restaurants and cafes around.

The Con(s):
The bed was hard. They didn't even use the topper. It cracking-sound all the time I switch position. So noisy and bothering during the night.
The power socket are limited. Some are not working.
They gave an old towel which was pretty thin.
Quite minimalist toiletries for the price I've paid foe the room.
No room slippers available.
No fridge.
Only 2 cloth hangers are available in my room.. (WHAT?!!)
Only 1 elevator for 6 stories building in the back building.. Can't imagine the queue during the breakfast time..

Date of stay: April 2018
Trip type: Travelled on business
1  Thank marioJkt25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Value Guest
Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

I booked the hotel without any expectation, what I knew this is quite an old hotel and its been there for a while, location wise , this hotel is very convenient as it is right in middle of Bogor, close to botanical gardens, factory outlets and some nice places to eat. To my surprise, the hotel was being renovated and turns to be very nice. the room is spacious (we ordered 2 deluxe rooms) the swimming pool size is enough for my kids to play around. the food is ok, but you dont have to worry about it because hotel surroundings is full of nice well known restaurants in bogor (kedai kita, apple pie, macaroni panggang, etc).

Date of stay: March 2018
3  Thank MariniT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Honored Guest
Warmest Greetings from The Mirah Hotel Bogor !
Thank you for patronizing The Mirah Hotel Bogor and taking time out to share your experience on this social platform.
All of us are delighted that we could ensure a comfortable stay during your visit.
Thank you once again for your stay and your feedback.
Looking forward to welcoming you back to The Mirah Hotel Bogor.

Warmest Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

This hotel meets our needs at first. Fast check in, clean pool to play with kids, nice lobby, easy access and good review in tripadvisor.
But, everything was changed after we swim early in the morning. We planned to swim before having our breakfast, so we can have breakfast after took a bath. We got stood up outside our room for more than an hour, in empty stomach and wet body due to the broken door. Poor my babies.
Some technicians came and went one another without solving the problems, and told us to wait a little longer to give them time to consult to their manager, and so an hour past.
A manager then came and give us a room, in the 4th floor, while we waited for the door to be fixed. the room looks shabbier, but what can we do? We need to warm our body.
They gives us option to send the breakfast to our room, but yeah, not the way we wish we have breakfast though.
Some minutes later, they send up our bag to change, but they let our other belonging still in the room with the broken door. My phones, backpack and laptops are still in that room, without any security guarantee. Everything happen that morning pisses my husband off. We expect them give us a faster respond without letting us got cold outside in empty stomach.
Even after the incident, no one from the management came to clear up the situation. We have to call the reseption ti have a contact with the management and got a time extention.

Thank you for letting us having the experience we never expect to have again in the future.

Date of stay: March 2018
Trip type: Travelled with family
Thank 825dwia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Value Guest

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2018

Very great location since I am not having my own vehicle during the trip. Everything are within walking distance, Kebun Raya Bogor, restaurants, food street, parks, etc. Even more attractive at night. You might want to pick higher room to get a nice mountainous view. Staffs are very helpful and humble. Pool is not that big but just adequate. I prefer to swim in the early morning before all the kids join us :)
A little problem just because you can hear little noise from the room above.

Room tip: You might want to pick higher room to get a nice mountainous view heading towards west or south.
Date of stay: February 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank astriend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Lainnya at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Ms. Astri,

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Was here on last Dec 2017, booked standard double (but was not ready on 2pm check in time, so ask to change to twin else need to wait 1 hour). There are segmented to old and new building I guess, for standard (given 4xxxx- 4 digit) is located quite far from the main lobby, and go up with separate elevator. however the room is spacious, and designed nicely with themes modern victorian.
Bathroom standard, bed is hard, and wiggly, not sturdy.
parking quite weird, we have to park on the side of the building with small road row (gang), luckily it wasn't raining as far as we stayed there, else we will quite in trouble, as no canopy too. Pool is small. not suitable for sport, playing around is ok.
Can't comment for staff as not much interaction from them , not even greet when we passed by. and didn't took breakfast as well, as after browsed, we prefer to go to local reastaurant serving Italian food 'Kedai Kita' just across main lobby, they already open at 8 am.
The plus point is the design, lots and lots of sofa in the lobby, cozy lobby,

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank naomi_sugito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Value Guest

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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