This hotel meets our needs at first. Fast check in, clean pool to play with kids, nice lobby, easy access and good review in tripadvisor.
But, everything was changed after we swim early in the morning. We planned to swim before having our breakfast, so we can have breakfast after took a bath. We got stood up outside our room for more than an hour, in empty stomach and wet body due to the broken door. Poor my babies.
Some technicians came and went one another without solving the problems, and told us to wait a little longer to give them time to consult to their manager, and so an hour past.
A manager then came and give us a room, in the 4th floor, while we waited for the door to be fixed. the room looks shabbier, but what can we do? We need to warm our body.
They gives us option to send the breakfast to our room, but yeah, not the way we wish we have breakfast though.
Some minutes later, they send up our bag to change, but they let our other belonging still in the room with the broken door. My phones, backpack and laptops are still in that room, without any security guarantee. Everything happen that morning pisses my husband off. We expect them give us a faster respond without letting us got cold outside in empty stomach.
Even after the incident, no one from the management came to clear up the situation. We have to call the reseption ti have a contact with the management and got a time extention.
Thank you for letting us having the experience we never expect to have again in the future.