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DwiA

My review should have been better

Review of The Mirah Bogor
2.0 of 5 bubblesReviewed 14 Mar 2018via mobile
This hotel meets our needs at first. Fast check in, clean pool to play with kids, nice lobby, easy access and good review in tripadvisor.
But, everything was changed after we swim early in the morning. We planned to swim before having our breakfast, so we can have breakfast after took a bath. We got stood up outside our room for more than an hour, in empty stomach and wet body due to the broken door. Poor my babies.
Some technicians came and went one another without solving the problems, and told us to wait a little longer to give them time to consult to their manager, and so an hour past.
A manager then came and give us a room, in the 4th floor, while we waited for the door to be fixed. the room looks shabbier, but what can we do? We need to warm our body.
They gives us option to send the breakfast to our room, but yeah, not the way we wish we have breakfast though.
Some minutes later, they send up our bag to change, but they let our other belonging still in the room with the broken door. My phones, backpack and laptops are still in that room, without any security guarantee. Everything happen that morning pisses my husband off. We expect them give us a faster respond without letting us got cold outside in empty stomach.
Even after the incident, no one from the management came to clear up the situation. We have to call the reseption ti have a contact with the management and got a time extention.

Thank you for letting us having the experience we never expect to have again in the future.
Date of stay: March 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this review
Responded 27 Aug 2024
Dear Value Guest

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 22 February 2018

Very great location since I am not having my own vehicle during the trip. Everything are within walking distance, Kebun Raya Bogor, restaurants, food street, parks, etc. Even more attractive at night. You might want to pick higher room to get a nice mountainous view. Staffs are very helpful and humble. Pool is not that big but just adequate. I prefer to swim in the early morning before all the kids join us :)
A little problem just because you can hear little noise from the room above.

Room tip: You might want to pick higher room to get a nice mountainous view heading towards west or south.
Date of stay: February 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank astriend
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Lainnya at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Ms. Astri,

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Was here on last Dec 2017, booked standard double (but was not ready on 2pm check in time, so ask to change to twin else need to wait 1 hour). There are segmented to old and new building I guess, for standard (given 4xxxx- 4 digit) is located quite far from the main lobby, and go up with separate elevator. however the room is spacious, and designed nicely with themes modern victorian.
Bathroom standard, bed is hard, and wiggly, not sturdy.
parking quite weird, we have to park on the side of the building with small road row (gang), luckily it wasn't raining as far as we stayed there, else we will quite in trouble, as no canopy too. Pool is small. not suitable for sport, playing around is ok.
Can't comment for staff as not much interaction from them , not even greet when we passed by. and didn't took breakfast as well, as after browsed, we prefer to go to local reastaurant serving Italian food 'Kedai Kita' just across main lobby, they already open at 8 am.
The plus point is the design, lots and lots of sofa in the lobby, cozy lobby,

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank naomi_sugito
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Value Guest

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

location was very great. near by alot of culinaire station. the breakfast also great, many variants. the most lovable thing for me is the pool. i like the pool is because the depth is about 3 meters, means that we can really like do swimsport.
the room was clean, linen good, but pillow only 1. we have to request with additional if we need more pillow or blanket or anything. for family, i prefered to stay at superior room. the room quite big, and have a balcony for kids.

overall, the stay was good, the staffs was polite and humble, but need tobe faster. parking specially should be more improve.the restaurant at the old building so guests need to walk quite far from room to the restaurant.

Date of stay: November 2017
Thank dakocantraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Lainnya at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Ms. Mira,

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

The Mirah is a midclass hotel with a kind staff. breakfast is good. If you want real indonesian food go out side the hotel and eat on the side of the road or in one of the small local restaurants. The Mirah is nearby several sightseeing places.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 627gerardv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Lainnya at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Honored Guest
Warmest Greetings from The Mirah Hotel Bogor !
Thank you for patronizing The Mirah Hotel Bogor and taking time out to share your experience on this social platform.
All of us are delighted that we could ensure a comfortable stay during your visit.
Thank you once again for your stay and your feedback.
Looking forward to welcoming you back to The Mirah Hotel Bogor.
Warmest Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

I stayed in Mirah this weekend. I was very dispointed with this hotel. Previously, I frequently stayed in this hotel and wrote a good review for this hotel. However, this a second time I stayed in this hotel this year. And the condition made me disspointed. The room and also towel are dirty. The selection for breakfast was not good. Parking area also very full. I suggest to the management focus on the guess. This hotel is not convinience anymore compare to the previous year.

Date of stay: October 2017
Trip type: Travelled with family
1  Thank Novi N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Other at The Mirah Bogor, responded to this reviewResponded 27 August 2024

Dear Value Guest

Thank you for choosing The Mirah Hotel Bogor as your place to stay during your visit to Bogor
We are sorry that your experience did not meet your expectations, allow us to express our sincerest apologies. We will share your comments and some point with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to serve you better in the near future.

Best Regards,
The Mirah Hotel Bogor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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