First the FO gave us the keycard of room with other guest inside, so when i inserted the keycard and opened the door, the guest inside screamed! Haha dunno whether I should laugh or get mad, never had this experience before! However they gave us upgrade room as a gesture of apology, well accepted. The hotel itself is under some renovation so I asked for a room far away from that renovation. They have swimming pool infront of restaurant and the room is nice though...the plus is the hotel is near from kedai kita and pia apple pie so you can actually have breakfast there as they have opened at 8am