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Chitra K
Bogor, Indonesia

Recommended for families

5.0 of 5 bubblesReviewed 17 May 2020via mobile
We visited Horison Ultima Bhuvana Ciawi and booked ourselves to the Family Suite Room. Little less we know, the room actually has 2 rooms with an en-suite bathroom in the master bedroom and another separate bathroom in the living room. But since we were just the two of us, we decided to move to the Junior Suite instead. With that being said, the Family Suite is perfect for our next visit when we bring the kids for a trip!
We requested to have our breakfast delivered to our room, and what can we say? They’re not playing around with the amount and the taste quality! We recommend you to try the traditional breakfast, its so good!!!
It was a pleasant stay for sure, will be returning in the future.

Regards.
Date of stay: May 2020
Trip type: Travelled as a couple
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Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this review
Responded 18 May 2020
Dear chilariouss,

Warmest greeting from Horison Ultima Bhuvana Ciawi,

Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team.

We are delighted to learn how much you enjoyed our hotels as we keep maximizing our facilities up to the limit of our customer expected. Your sincere comment is trully help us in fullfilling it.

We believe the combination of accommodation, service, facilities and location which makes a holiday with us such a relaxing and memorable experience.

It would be our pleasure to welcome you back to Horison Ultima Bhuvana Ciawi in the future, and please do not hesitate to contact me at gm.bhuvanaciawi@horisonultimahotels.com should you need further assistance.

Warmest Regards,
Refino Mutshernar
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,174)
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Reviewed 8 April 2020

Stay for 1 night at horison ultima bhuvana ciawi is very recommended, good staff, good facility, good food, we will come back again.
Special thanks for mr. Dicky very helpfull to assist my family during stay.

Date of stay: April 2020
Trip type: Travelled with family
Thank Sunandar129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this reviewResponded 8 April 2020
Google Translation

Dear Sunandar129,

Salam hangat dari Hotel Horison Ultima Bhuvana Ciawi,

Terima kasih telah meluangkan waktu untuk memberikan komentar selama pengalaman menginap anda di Hotel Horison Ultima Bhuvana Ciawi, kami sangat senang atas kunjungan anda.

Kami senantiasa berupaya untuk terus mengoptimalkan pelayanan yang kami berikan bagi semua tamu kami. kehangatan serta keramahan yang kami tunjukan bertujuan agar semua tamu yang datang dapat merasakan hotel kami seperti rumah kedua, sehingga tidak ada kecanggungan selama berada di Horison Ultima Bhuvana Ciawi.

Kami sangat senang mengetahui bahwa anda menikmati fasilitas kami dan mengetauhi bahwa pelayanan staff kami ramah. Kami akan sampaikan kabar bahagia ini dan hal ini menjadikan kami jauh lebih semangat lagi dalam memberikan pelayanan yang terbaik bagi tamu kami.

Kami berharap Hotel kami akan tetap menjadi pilihan utama anda setiap kali berkunjung ke Ciawi - Bogor.

Hormat saya,
Refino Mutshernar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2020

Basicly, this property is nice.. when we arrived at 9.30 pm, we decided to book directly when we already get the preview of the Family Suites (2 rooms). We like the layout room 2 rooms and 2 bathroom, suitable for 3 adults stays

But unfortunately, the Aircon is not getting cold until morning and even we realize, the AC was leaking and make some flood in the 2nd room and the living room.

meanwhile breakfast have so many variation, but the service need improvement. such as : the fried egg standardization, gulali is fly anywhere, etc etc

some of windows are opened near the elevator, smell awful coz the neighbor burn some trash in the morning.. but at the night, its a fresh air !

Well I dont mind to back to this hotel again, but definitely I will ask this hotel make sure their aircon is not leaking / broken

Date of stay: March 2020
    • Location
    • Rooms
    • Service
2  Thank uthinx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this reviewResponded 18 March 2020

Dear uthinx,

Warmest greeting from Horison Ultima Bhuvana Ciawi,

Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team.

We are delighted to learn how much you enjoyed our hotels as we keep maximizing our facilities up to the limit of our customer expected. Your sincere comment is trully help us in fullfilling it.

We believe the combination of accommodation, service, facilities and location which makes a holiday with us such a relaxing and memorable experience.

It would be our pleasure to welcome you back to Horison Ultima Bhuvana Ciawi in the future, and please do not hesitate to contact me at gm.bhuvanaciawi@horisonultimahotels.com should you need further assistance.

Warmest Regards,
Refino Mutshernar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020 via mobile

good place and food, but sounds from outside room/surrounding/ from next room is a bit noisy, need improvement to reduce noise. Overall we enjoyed our stay at horison bhuvana ciawi and we'll come back for sure

Date of stay: February 2020
Trip type: Travelled with family
Thank diahfebriani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this reviewResponded 24 February 2020

Dear diahfebriani,

Warmest greeting from Horison Ultima Bhuvana Ciawi,

Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team.

We are delighted to learn how much you enjoyed our hotels as we keep maximizing our facilities up to the limit of our customer expected. Your sincere comment is trully help us in fullfilling it.

We believe the combination of accommodation, service, facilities and location which makes a holiday with us such a relaxing and memorable experience.

It would be our pleasure to welcome you back to Horison Ultima Bhuvana Ciawi in the future, and please do not hesitate to contact me at gm.bhuvanaciawi@horisonultimahotels.com should you need further assistance.

Warmest Regards,
Refino Mutshernar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2020

Great Room with huge balcony for corner room, hot water sometime not function, breakfast menu need lil improvement.. great service excellence from whole crews during our stay the best i ever had in whole horizon chain hotels.. me and my kiddos will back again for sure.. my whole thumbs up

Date of stay: February 2020
Trip type: Travelled on business
Thank Okidoank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this reviewResponded 5 February 2020
Google Translation

Dear Okidoank,

Salam hangat dari Hotel Horison Ultima Bhuvana Ciawi,


Terima kasih telah meluangkan waktu untuk memberikan komentar selama pengalaman menginap anda di Hotel Horison Ultima Bhuvana Ciawi, kami sangat senang atas kunjungan anda.

Kami senantiasa berupaya untuk terus mengoptimalkan pelayanan yang kami berikan bagi semua tamu kami. kehangatan serta keramahan yang kami tunjukan bertujuan agar semua tamu yang datang dapat merasakan hotel kami seperti rumah kedua, sehingga tidak ada kecanggungan selama berada di Horison Ultima Bhuvana Ciawi.

Kami sangat senang mengetahui bahwa anda menikmati fasilitas kami dan mengetauhi bahwa pelayanan staff kami ramah. Kami akan sampaikan kabar bahagia ini dan hal ini menjadikan kami jauh lebih semangat lagi dalam memberikan pelayanan yang terbaik bagi tamu kami.


Kami berharap Hotel kami akan tetap menjadi pilihan utama anda setiap kali berkunjung ke Ciawi - Bogor.

Hormat saya,
Refino Mutshernar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020 via mobile

Room 611 very nice , in the corner with great view pool ,the balcony very big, and i love the breakfast buffet , the room feels brand new because the hotel just opened last year , the room service was great, fast response and i can make late check out at 1, thanks for made our honeymoon perfect ❤️

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Astrid N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Refino_Mutshernar, General Manager at Horison Ultima Bhuvana Ciawi, responded to this reviewResponded 25 January 2020

Dear astridnoveira,

Warmest greeting from Horison Ultima Bhuvana Ciawi,

Thank you for taking the time to share your experience with us. We are very grateful for your kind comments and will ensure that your feedback is shared with the team.

We are delighted to learn how much you enjoyed our hotels as we keep maximizing our facilities up to the limit of our customer expected. Your sincere comment is trully help us in fullfilling it.

We believe the combination of accommodation, service, facilities and location which makes a holiday with us such a relaxing and memorable experience.

It would be our pleasure to welcome you back to Horison Ultima Bhuvana Ciawi in the future, and please do not hesitate to contact me at gm.bhuvanaciawi@horisonultimahotels.com should you need further assistance.

Warmest Regards,
Refino Mutshernar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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