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“Disastrous experience”
Review of Kebun Bistro

Kebun Bistro
Ranked #93 of 1,134 Restaurants in Ubud
Certificate of Excellence
Price range: US$5 - US$25
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Breakfast, After-hours, Reservations
Description: Kebun, a charming Provencal-style bistro in downtown Ubud, offers authentic Mediterranean cuisine in a delightful atmosphere. Its informal ambience welcomes diners for lunch, afternoon coffee and cake, tapas, cocktails, dinner, post-prandial coffee and dessert and late-night light dining between noon and midnight daily. Our attentive, friendly staff is knowledgeable about the food and wines we serve. French-trained Chef Adi prides himself on elegant continental and vegetarian fare and his fabulous desserts. Bread and pastry is baked in-house daily. Centrally located and competitively priced, Kebun is a great destination restaurant for hotel guests, small parties and groups.
Reviewed 4 April 2021

Detailed experience
We arrived on time for our booking, it took quite some time to get a waiter/waitress to care about us and get us to our table but fine, why not, it's saturday night and busy no worries.
We order food, wait for quite some time then after 1 hIwe choose a replacement for the ingredient . 10 mn after, the dish itself is considered out of stock... After asking to the manager why it takes more than one hour to tell a customer that his/her order is out of stock, I choose a new dish.
5 minutes after, the dish arrives (duck leg confit) with one side frozen (maybe just very cold I don't know).
I'll stop the description here though I could say more about the rest
Bottom line : COVID or large volume of customers/orders are not an excuse, if you accept a certain number of bookings or people inside, you must have the capacity to handle these and commit. Else you're just wasting people's time and money.

Date of visit: April 2021
    • Value
    • Service
    • Food
Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeginBali, Manager at Kebun Bistro, responded to this reviewResponded 4 weeks ago

Dear MDC,

Warmest Greeting from Kebun Bistro.

Allow us to firstly thank you for taking the time to provide us with your constructive feedback. We sincerely regret to heard that your experience at Kebun Bistro did not meet your expectations at that night.

And it is a big concern to us, the service that you received is definitely not indicative of our usual professional service at Kebun Bistro.

On behalf of Kebun Bistro team please accept our sincerest apologies for the circumstances which you experienced. And rest assured that your feedback has been shared to all of the service team, regarding to more attention to the timing & responsiveness on every aspects to ensure on what Kebun Bistro is all about.

Once again thank you for your support on this difficult times… We can only ask you return, give us a chance to make it up for you.

Kindly regards,

Franky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 1,525 reviews

Reviewed 14 March 2021 via mobile

One of great restaurant in Ubud. This month i went to this place twice. Good photo spot & delicious menu

Date of visit: March 2021
Thank gitsali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeginBali, Manager at Kebun Bistro, responded to this reviewResponded 4 weeks ago

Dear Gitsali,

Greetings from Kebun Bistro...

Thank you very much for choosing us and for your beautiful feedback. We are so glad to know that you had an enjoyable times with us at our bistro. It gives us such a great pleasure to learn that all Kebun's team have successfully accommodate your preferences and that you were satisfied with the ambiance, foods and drinks we offered.

Thank you for your kind support and we look forward to your next visit in near future.

Kindly regards,

Franky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2021 via mobile

Nice place to have a dinner and spend some time with your laptop. Meal will cost you about 100k per person.
There are two spaces: one near the road and the second one inside (with an air conditioner). I usually choose the second one because it is easier for me to concentrate.

Date of visit: February 2021
Thank olga_enjoy_trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeginBali, Front Office Manager at Kebun Bistro, responded to this reviewResponded 15 February 2021

Dear olga_enjoy_trips,

Warmest Greetings from Kebun Bistro Ubud!

Thank you for your support on this difficult times. It was our absolute pleasure to serve you and we are happy to know that you enjoyed your dining experience with us. Really appreciated your valuable feedback and we hope your information will help another traveler to find the best fine dining place when they are in Ubud.

We will always strive to give the best experience for our guests and we hope that you will have many other experiences with us in the future. We look forward to welcoming you back again, meanwhile stay safe wherever you are.

Kindly Regards,

Franky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2021 via mobile

In the heart of Ubud, Bali. There is a French restaurant that I feel the need to share with you. The food is high quality and delicious while being very affordable. The soups and salads are as well prepared as the mains. They care about the presentation as much as they put love into their freshly baked bread. The sides are excellent including their pot of olives that we order every time as they are perfect. We will continue to enjoy this gem as long as we are in town.

Date of visit: February 2021
2  Thank HappilyAchieving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeginBali, Owner at Kebun Bistro, responded to this reviewResponded 15 February 2021

Dear HappilyAchieving,

Greetings from Kebun Bistro Ubud....

Allow us to firstly say our utmost gratitude for writing 2 such an exceptional reviews on TripAdvisor, which in these days, is a very helpful tool for potential guests to decide a place to dine.

It is a pleasure to learn that you had an excellent dining experience with us on your recent visit to Ubud and thank you very much for highlighting the foods we offer and you think the price are very affordable.

Together with the team, I very much look forward to your return for another memorable and amazing culinary experience.

Kindly regards,

Franky
FOH Manager

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Reviewed 2 February 2021 via mobile

Good food no doubt, but unfortunately the service was bad. We sat at the air-conditioned room next to the entrance, barely the waitress attended that room. So we had to go out of the room in order to call them up.
In addition, the waitress did not clean up our plates for the upcoming dessert, it made our table packed with empty plates and everything was squeezed to make a room for the dessert.
They did not look happy to serve customers.

It is important to balance between the food and the service. They are both a two-sided coin.

Date of visit: February 2021
Thank Resaantho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeginBali, Front Office Manager at Kebun Bistro, responded to this reviewResponded 15 February 2021

Dear Resaantho,

Greeting from Kebun Bistro....

Thank you for taking the time to write your review and we are glad to hear that you enjoyed our food. At the same time, it is unfortunate to hear that your experience with the service were less than memorable.

We will be looking into based on your feedback that we appreciate and should you return, we look forward to welcoming you back.

Kindly regards,

Franky

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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