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JustJon11
Perth, Australia

Disappointing for a "4 Star" venue

2.0 of 5 bubblesReviewed 16 Apr 2017via mobile
It's in a really nice spot, unfortunately the rooms had no hot water and the staff clearly knew the rooms have no hot water as they weren't surprised when it was brought up. I woke up through the night with painful stomach cramps after ordering a chicken dish off their menu which tasted below average.

Date of stay: April 2017
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Reviews (183)
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42 - 47 of 183 reviews
Reviewed 5 April 2017

We are small group stayed 2 days 1 night at 6x superior sea view. Hotel is clean, at the strategist location, have nice sea view and good atmosphere. Staff are friendly and willing to offering you an help.

We have AC Problem at 2 room our of 6 our room, the staff willing to help you but there is nothing they can do, they said the AC at our 2 rooms are old.

Breakfast is poor, tasted less. With the price you paid, you can found another hotel in the heart of BALI with higher breakfast level.

Date of stay: March 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank TEYALEE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2017 via mobile

Stayed in December 2016. This resort has a great location if you want to be away from the crowed.

Hotel condition is a bit old but has a good view and access to the beach, nice outdoor seating to enjoy sunset.

Breakfast variety is limited and other menu taste could be improve.

Overall stay OK, score 3.5 rounded to 4 rating.

Date of stay: December 2016
Trip type: Travelled with family
1  Thank TripMember110320151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nugraha L, Manager at Nugraha Lovina Seaview Resort, responded to this reviewResponded 1 February 2017

Dear Valued Customer,

Warmest greeting from Nugraha Lovina Resort,

We really appreciated your positive feedback and we'll present the better performance as guest expected. Our menu will be created forward to accommodate the guest's taste and preference.
Again ,we would like to say thank lots and hope see you soon in our Resort .

Best Regards,

Edy and Team

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Reviewed 17 October 2016 via mobile

From front office to rooms to restaraunt and gardens the staff make you feel very welcome.
The building itself oozes of Bali culture and history and with a location right at the waters edge it makes you appreciate Nugraha even more.
The rooms are clean, spacious and have great aircon. Beds are comfy and good size balconies. Wait for sunset. Even better!
Top it off with a romantic dinner waterside and you will have had the perfect day.The beach here is tidal but who cares. So many beautiful points you dont notice it.
One small negative. The pool was not 100%. Probably due to refurb close by but sure not permanent. Just not clear. Could not find any other negative points in other reviews. Well done Nugraha. See you again.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank balivilla4u1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nugraha L, Operational Manager at Nugraha Lovina Seaview Resort, responded to this reviewResponded 20 October 2016

Dear Peter J,

Warm Greetings from Nugraha Lovina,

Clean, comfortable and perfect day! - what is there to add! Many thanks on your great review. We are thrilled your stay with us was enjoyable and we will try and improve on a points you have raised on which we can do better, especially for our pool maintenance which made uncomfortable stay, we are very sorry of it.
Thank you for your compliments on our romantic dinner and sleeping facilities. It is very important for us to know that our beds are comfortable and that our guests can get a good night’s sleep.
Relaxing around the pool , sleeping and tasting fine dining and history is the essence of a holiday and this kind of feedback is most valuable to us.
Thank you for choosing Nugraha Lovina and if you decide to have some more “sleep and pool” experience, please feel free to contact us for any assistance you might require.
We look forward to welcoming you again our resort and give my best regards to all of your family
Thank you

Kindest Regards
Anugerah Yulianto and Team

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Reviewed 8 September 2016 via mobile

My partner and I stayed at this property in their brand new villas which are located right on the beachfront next door to the hotel. Our stay was perfect in every way.

The staff were extremely attentive, the food was delicious and the
sunset view was incredible. The villa is beautifully designed, bed was extremely comfortable, the bath was divine.

The staff organised a dolphin boat for us in the morning and we saw pods of dolphins swimming out at Sunrise. It was magic.

I would recommend this hotel and new villas if you desire a wonderful stay in Lovina.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank Sparkie11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nugraha L, Management at Nugraha Lovina Seaview Resort, responded to this reviewResponded 10 September 2016

Dear Sparkie,

Warm greetings from North of Bali,

Thank you so much for your lovely words regarding your recent stay with us - it is so great to hear that our team is doing a good job and its comments like yours that keep us going! Thank you for recommending our Resort and we are looking forward to welcoming you on your next stay with us.
Give our best regards for all members of your family

With kindest regards,

The management team

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Reviewed 13 August 2016

Definitely shonky. Demanded full payment with booking two months in advance. Paid the money. Due to a medical problem we were unable to travel. Tried to advise by email and phone, but ignored. Despite the supposed cancellation policy lost our $900.
Now their website is down. Place may not exist.

Room tip: Don't book there and you will sleep better.
Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Service
5  Thank Malferg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nugraha L, Front Desk Supervisor at Nugraha Lovina Seaview Resort, responded to this reviewResponded 19 August 2016

Dear Mr. Malferg,

Thank you for taking the time to write a review regarding your experience with our property.
We are very sorry to hear about your medical problem and also for the uncomfortable cancellation service. And we feel unwell, due to we do not accept any email and also phone call directly to our hotel about this matter. please give me time to explain, that we have agreement with some travel agency and for the cancellation should be informed in written notice lately 7 days before scheduled arrival otherwise such as the following condition :
• - 1 (one) days before arrival 50% of the Room Charge.
• - No show 100% of the room charge.
even at one site online booking we also have last minute policy without any cancellation charge
Our guests are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around
Hope it will meets your requirement
We look forward to welcoming you again to stay in our resort
Thank you very much


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