Stayed here for a few days at the start of our Bali break. From the moment we arrived the staff were just fantastic, welcoming and friendly, delightful to deal with. Our room was spotlessly clean and, like all others had an ocean view and a balcony that we could sit out on to watch the waves roll in. The size of the room was good and we had everything we needed. Note previous comments of the room being dark, but with three or four lights to choose from at night and good natural light during the day, I would have to challenge this. I loved being able to look out the window and see the tree tops and blue skies.
We had a few meals at the hotel which were ok, breakfast being a bit repetitive, but we topped up on the beautiful bowl of fruit brought to our room with a smile. Drinks watching the sunset were special.
We did have a massage on our first day but didn't bother to go back. It was expensive (by Bali standards) the room was hot and stuffy and really the experience didn't meet expectations.
The beach is of black sand but the pool was so inviting we didn't venture down there. We were lucky to have our own transport so spent one day checking out the surrounds, including the hot springs near by. There is a large souvenir complex just up the road but apart from that you are away from the typical Bali frenzy of tourists and shops unless you venture into Lovina, about a five/ten minute motor bike ride away in the opposite direction.
The staff were great, only thing I could fault was that on the day we sent sitting by the pool they could have come to us to ask if we wanted food or drink, rather than us having to find them. But, in saying that, when we had ordered they were very helpful.
Since returning home I have recommended Nugraha as the place to go to get away from it all.