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Reviewed 28 October 2021 via mobile

Stayed at Oberoi Udaivilas to celebrate our sons birthday. Hospitality at this place is at another level and very few will be able to even come close to it. Would be unfair to single out a single person as the entire team is just wow and their only aim is to make your stay memorable. Now about the property, it is the best place to stay and enjoy with family.
Food is amazing and so are the facilities.
Overall its a top notch property and highly recommended for stay.

Thank u entire team of Udaivilas, Ankit, Swati, Tanveer, Ameesha, and all those who made our stay memorable.

Date of stay: October 2021
Trip type: Travelled with family
Thank TarannumD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kaul Amit, Owner at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded 3 weeks ago

Dear Guest,

It was a pleasure to have you stay at The Oberoi Udaivilas and I thank you for sharing such a wonderful review on this forum.

It is delightful to know that you had a memorable trip. The team is truly glad to have been able to create some lasting memories and were able to make your occasion unforgettable.

We are grateful for your kind words of appreciation for our hospitality, food and services.

It has been my pleasure to convey your compliments to Ankit, Swati, Tanveer, Amisha and the entire team. Positive recognition is a tremendous source of inspiration to our team and I thank you for your kind comments.

Our team always endeavours hard to customize each experience of our guests and appreciation such as from you motivates them to deliver better each time.

We hope to have the pleasure of welcoming you back many more times.

Kind regards,

Amit Kaul
General Manager
amit.kaul@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2021 via mobile

This was another case of an Oberoi stay where we walked in with very high expectations, and the staff at Udaivilas didn’t just meet them but exceeded them by a bit. Amit Kaul and his team are doing an absolutely fabulous job of ensuring that guests walk out with a smile much broader than the one they walk in with. Absolutely every person of the staff , from the person at the car drop off point welcoming us, to the front office, the housekeeping and the bar and the restaurants , went above and beyond, hence not naming any specific individuals. The hotel is ofcourse stunningly beautiful, and provides a calm relaxing experience; but the staff at the place sets this place apart from any other hotel. We would definitely be back at this property soon. Thank you Udaivilas for a lovely experience and some great memories.

Date of stay: October 2021
Trip type: Travelled with family
Thank travelgenie111
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kaul Amit, Owner at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for choosing to stay at the Oberoi Udaivilas and taking out your valuable time to share such a lovely feedback.

We are delighted to know that you felt that you had a great stay. Thank you for appreciating the hospitality and services of our hotel. Your compliments for the Udaivilas team have been accepted with genuine delight and gratitude. The team is truly glad to have been able to create some lasting memories of your stay with us.

We at Oberoi Hotels and Resorts have always believed that people are our biggest assets and your comments re-affirm our belief that the team makes such a big difference. Your appreciation for my team means the world to us and brings us great joy and inspires us even more.

The Oberoi Udaivilas is a destination in itself, a refuge for serenity and we are sure that you would return to us for a rejuvenating break. Our heartfelt thanks to you once again for your gracious comment.

We hope to have the pleasure of welcoming you back many more times.

Kind regards,

Amit Kaul
General Manager
amit.kaul@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2021

It's a very beautiful amd huge property, well maintained with top notch service. All staff members from boatman to security guard, driver, restaurant staff etc were extremely courteous and helpful. Room and bathroom size is very big. They have smart TVs in the room and I was able to watch Netflix through my account login. Evening boatride was joyful. Udaimahal restaurant serves very delicious food especially desserts and should not be missed. Pulkit from Udaimahal served us delicious rose kheer, rabri ghewar , etc during dinner and was extremely courteous.

Just one observation, we found inconsistencies in the taste of food served on 9th and 10th Oct. On 9th, we ordered for room service during lunch and found Indian dishes to be delicious but continental dish just average. Same day we had dinner at Chandani restaurant and again felt Indian food to be better than continental. However, on 10th same continental dish ordered was very delicious Dinner was also delicious in Udaimahal. When I provided the feedback, I was told that kitchen is same for both restaurants. But as per my experience I found Udaimahal food to be much better and delicious than Chandani food. May be the chefs were different on both the days. But then again their service is so good that you will forget small misses.

I stayed at Taj Lake Palace too in the same trip and even they can't beat Oberoi's in service. This is the USP of this hotel and after staying here you will probably won't like any other hotel.

Date of stay: October 2021
Trip type: Travelled with family
Thank Nmamg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kaul Amit, Owner at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded 28 October 2021

Dear Guest,

Thank you for choosing The Oberoi Udaivilas and for taking the time to review us.

We greatly appreciate knowing we could contribute positively to your hotel experience and are glad to know that you found our hotel to be “superb.

We are grateful for kind words of appreciation for our property, service, hospitality, rooms, amenities, boat ride, restaurant and food.

Our Chefs and food & beverage team always endeavours hard to customize each dining experience of our guests and appreciation such as from you motivates them to deliver better each time.

It has been my pleasure to convey your compliments to Pulkit. Positive recognition is a tremendous source of inspiration for them and I thank you for your kind comments.

We all look forward to the pleasure of welcoming you back to Udaivilas.

Kind regards,

Amit Kaul
General Manager
amit.kaul@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2021 via mobile

Grand proporty, takes you back to the era of Kingdoms...... Property has been managed very nicely. We stayed in Premier room with semi private pool, u fortunately guests were not allowed in pool due to covid restriction. But the room had nice view overlooking lake & Taj Lake Palace. Spa was decent. Food is really good.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank ashutosh4381
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kaul Amit, Owner at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded 19 October 2021

Dear Guest,

It was a pleasure to have you stay at The Oberoi Udaivilas and I thank you for sharing such a wonderful review on this forum.

We are grateful for your kind words of appreciation for our location, room, spa and food.

The grand setting and serene ambience of the Premier room with semi private pool indeed adds to making one’s memories. Also, I am disappointed to note that the pools were not operational during your visit. In order to take preventive measures for COVID we were not operating the same as per the government guidelines. I am delighted to share that the swimming pools are now operational.

The Oberoi Udaivilas is a destination in itself, a refuge for serenity and luxurious charm and we are sure that you would return to us for a rejuvenating break.

Many thanks once again for taking time to share your experience. We hope to have the pleasure of welcoming you back many more times.

Kind regards,

Amit Kaul
General Manager
amit.kaul@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2021 via mobile

Definitely not "The Oberoi Experience"...
Can understand Hotel was almost booked to the capacity...some family event probably...Yet other guest satisfaction is equally important in challenging/pressure situation as well.
Chefs Alok and Prashant really had some "Hits" as well as some 'misses',can understand all the restrictions around... tough time for the two. Surely would like to compliment both for your efforts and some amazing experiences....
Young Brigade only handful impressive but for sure rest require an immediate coaching for dedication, commitment, sincerity and most importantly guest interaction... something to learn from Ratna's Team(Rathambore)...
Buckle up Team Udaivilas..... never wanted to be harsh but never dreamt to have this "Oberoi Experience".
Good luck and hope all future guest experiences will be really really The Oberoi Experience.

Date of stay: October 2021
Trip type: Travelled with family
Thank MANOAJKALAANI
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kaul Amit, Owner at The Oberoi Udaivilas, Udaipur, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking time to review your experience of The Oberoi Udaivilas on Tripadvisor.

I offer my sincere apologies for not delivering perfection that our guests have grown to expect out of The Oberoi Hotels. I acknowledge all your feedback and apologize to you once again for all the lapses which left you with this impression. This is certainly not indicative of the service levels that we pride ourselves on and we hope that you are able to forgive us for our shortcomings.

It has been my pleasure to convey your compliments to Alok and Prashant. Positive recognition is a tremendous source of inspiration to our team and I thank you for your kind comments.

Warmth and personalization in attending to our guests is what we inculcate in our team and it forms an integral part of our training programmes. I regret that your experience at our hotel was unpleasant and I can assure you that it was a rare aberration to our usual standards.

I would be personally be most grateful if you would give us another opportunity to showcase the actual hospitality to you and your family.

We at The Oberoi Udaivilas look forward to welcoming you back.

Kind regards,

Amit Kaul
General Manager
amit.kaul@oberoihotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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