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Aiden

Service is of 1 star Hotel

1.0 of 5 bubblesReviewed 3 weeks agovia mobile
Not really happy with Bar Service, may be hotel rate themselves 3-4 star hotel, service is nothing like that. Gold Draft i would say expensive comparing with other hotels in premium pubs in Lautoka and maybe in Nadi as well at $7.50 normal mug.
Ok price was not that of a concern as i was expecting similar high standard service in return, but was left disappointed as new rounds served, should have been new chill glass but bartender is rinsing same glass we handover and refilling in that.
Is that 4 star service??? Comparing with price??
YOU ARE CHARGING HIGH STANDARD RATES AND DELIVERING SERVICES WHICH IS OF 1 start
Date of stay: May 2024
Room Tip: Better check hotel and its services before booking online or have on counter cancellation options
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this review
Responded 2 weeks ago
Bula Vinaka Aiden,

Thank you for sharing your feedback. I sincerely apologize for the disappointment you experienced with our bar service during your recent visit. Your insights are invaluable to us as we continually strive to uphold the highest standards of service for all our guests.

I want to assure you that I have taken your concerns seriously and have addressed them with our team. We are committed to ensuring that such lapses do not occur in the future and that we consistently deliver the level of service that reflects the premium experience we aim to provide.

Your satisfaction is of utmost importance to us, and we value your feedback as it helps us identify areas for improvement. Please accept my sincere apologies for any inconvenience caused, and I hope we have the opportunity to welcome you back for a much-improved experience in the future.

Warm regards,

Vularewa & Tanoa Waterfront Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (361)
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    3 - 8 of 362 reviews
    Reviewed 21 April 2024

    Tanoa YUCK continues, went here again for work. As Ive said in all my reviews about these people that own these YUCKY YUCK YUCK Hotels is its rubbish, my gosh REMOVE THE WORD INTERNATIONAL from your name and web site, even the word GROUP does not do justice. This along with the other hotels rank as worst yuck hotels in pacific, ONE STAR HOTEL CHARGING 3 TO 4 STAR RATES. Dirty, old rooms, OLD HOTEL, food poor, staff ok, linen cheap, room interiors cheap and public areas cheap. MORE MOTEL THEN HOTEL. YUCKY

    Date of stay: March 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Michael W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 April 2024 via mobile

    Some of the reviews said the breakfast is “wow”, so I was looking forward to it. Well, it definitely wasn’t wow! It was very average, pot of scrambled eggs, hash brown, tasteless dhal, and sausage. Had to pay $5 for bacon.

    For the nightly price we paid it should be better. There is nothing much to do in the area. There is a good supermarket close by. We were there for a Tennis tournament which was a 5min cab drive.

    Rooms are clean, the shower is a shocker. No water pressure and not much water. One night there was no water from the shower.

    The pool is nice.

    Unfortunately there are no other options in the area.

    Room tip: If you need to be in Laukota this is probably the best option
    Date of stay: April 2024
    Trip type: Travelled with family
    Thank Saints2015
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 3 weeks ago

    Bula Vinaka,

    Thank you for your feedback. We apologize for not meeting your expectations regarding breakfast and the shower experience. We appreciate your comments and will use them to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.

    Best regards,

    Vularewa & Tanoa Waterfront Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 January 2024 via mobile

    Travelled with my husband (a quadriplegic wheelchair user) teenage children & extended family, some of which have mobility issues.
    The hotel was fantastic.
    Staff were very accommodating, nice selection of meals, although breakfast buffet wasn’t so impressive and could be improved.
    The rooms were clean & spacious.
    The accessible room was perfect for us.
    It’s right in the heart of Lautoka, walking distance to shops in town and most importantly for us close to the village where my hubby’s family live.
    We will definitely return to this location for future stays.

    Date of stay: September 2023
    Trip type: Travelled with family
    Thank kyliev178
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 3 weeks ago

    Bula Vinaka,

    Thank you for sharing your detailed feedback following your stay with us.

    We are delighted to hear that you and your family, including your husband and those with mobility issues, found Tanoa Waterfront Hotel to be fantastic. It's especially heartening to know that our staff's accommodating nature, the selection of meals, and the cleanliness and spaciousness of the rooms contributed to your positive experience. We're glad the accessible room met your needs perfectly.

    We appreciate your constructive comments regarding the breakfast buffet and will certainly take them into consideration to enhance our offerings.

    Our central location in Lautoka, close to shops and your husband’s family village, is indeed a highlight for many of our guests, and we’re pleased it was convenient for you as well.

    Thank you once again for your kind words and for choosing Tanoa Waterfront Hotel. We look forward to welcoming you back for future stays.

    Best regards,
    Vularewa & Tanoa Waterfront Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 January 2024

    We had a great stay at this hotel.

    The hotel was nice and clean and the hotel staff was excellent. I was impressed by the fact that they have a daily meeting that everyone on their staff attends in sort of a public area where you could see them. They were very focused on good customer service.

    Breakfast was included in the price and the food was excellent. The chef there was amazing and did everything he could to help my wife avoid gluten in the food.

    We also took advantage of a self-service laundry service on the first floor since we always avoid the more expensive service where your clothes are sent out to a laundromat for cleaning.

    Finally, you should be a bit careful when you are in town and there are some homeless people in the area as well. I would suggest avoid going into town at night.

    Date of stay: February 2023
    Trip type: Travelled as a couple
    Thank michaellS5926CP
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 3 weeks ago

    Bula Vinaka Michael,

    Thank you for sharing your experience with us!

    We are thrilled to hear that you had a great stay at Tanoa Waterfront Hotel. It’s wonderful to know that you found our hotel clean and our staff excellent. We take great pride in our daily team meetings focused on providing the best customer service, and it's gratifying to see that this effort was visible to you.

    We are also pleased that you enjoyed the breakfast and that our chef could accommodate your wife's dietary needs. Your kind words about the quality of food and the chef's attentiveness are greatly appreciated.

    We're glad you found the self-service laundry convenient and cost-effective. We aim to provide practical amenities to make our guests' stays more comfortable.

    We appreciate your advice regarding town safety and will continue to remind our guests to exercise caution, especially at night.

    Thank you again for your valuable feedback. We look forward to welcoming you back to Tanoa Waterfront Hotel in the future.

    Best regards,

    Vularewa & Tanoa Waterfront Hotel

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 December 2023

    We have consistently chosen Tanoa Waterfront Hotel for our annual Staff End of Year Party, and it never disappoints. The service is unparalleled, with a staff that is not only friendly and approachable but also exceptionally helpful. The buffet we selected was incredibly delicious, and the provided Bluetooth speaker added to the festive atmosphere with its impressive sound. The hall or room allocated to us was impeccably clean and organized according to the chosen theme. Additionally, the reasonable bar prices ensured an enjoyable night for our staff. Tanoa Waterfront Hotel continues to be the perfect venue for our celebratory gatherings.
    #SaintThomasPrimarySchool

    Date of stay: December 2023
    Trip type: Travelled on business
    Thank Trail18059703607
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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