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Vimal P

BE AWARE - when Booking online - Final charges are in NZ dollars.

2.0 of 5 bubblesReviewed 13 Dec 2022
Deceptive and ILLEGAL booking practice when booking online. It is indicated ONLY...and ONLY afterwards, when you have committed to, and completed your booking that the funds will be converted into NZ dollars.
The website allows you to (deceptively) choose a CURRENCY of your choice when booking. Once booked and PAID using your credit card...is only when you are informed that taxes and final payment WILL BE CONVERTED into NZ dollars!!
Why So?? This is a fraudulent taxation practice, to avoid the TAX implications in Fiji, since this hotel is in Fiji..
Here is an example of a booking notice, after completing a booking using FJD:
"You will be charged the NZD equivalent of FJD 1,309.44"
Date of stay: January 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this review
Responded 9 Jan 2023
Bula Vinaka,

Thank you for your feedback. My apologies for not replaying to you sooner. I can assure you that we do not practice any act of fraud in our organization.

To avoid any complications with your booking I would suggest you book directly with the hotel, i will be more than happy to assist you with your bookings in the future.

Vinaka

Vularewa & The Tanoa Waterfront Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (363)
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    25 - 30 of 363 reviews
    Reviewed 7 December 2022

    The staff were absolutely incredible - so kind and welcoming. The rooms were very nice and clean. The pools were great, just a tad warm. Otherwise I could not complain about my stay. Hope to visit again soon

    Date of stay: November 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank Stephanie F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 10 January 2023

    Bula Vinaka Stephanie,

    Thank you so much for such a wonderful review. We are really pleased to know that you enjoyed your stay with us.

    Your feedback will be shared with the team.

    We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 December 2022

    Tanoa Waterfront completely exceeded my expectations and checked all the boxes! Check in and out was incredibly easy and the room was very spacious and comfortable. Housekeeping staff were incredibly attentive and thorough. The complimentary breakfast buffet each morning was an amazing addition and always with great variety of choices. The restaurant served beautiful food with local cousins based specials and the variety of facilities (including pool, spa, gym and more) were great to keep you busy. Despite the great facilities, food and central location, what really makes your stay at Tanoa Waterfront hotel is the staff!!! All staff were so incredibly welcoming and engaged in their guests. Always greeted with a smile and treated with utmost respect and kindness, you truely feel cared for and part of the family there, and what an amazing family to be included in! Will definitely recommend to others and can’t wait to go back!!!!

    Date of stay: November 2022
    Trip type: Travelled on business
    Thank EbonySto
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 10 January 2023

    Bula Vinaka,

    Thank you so much for such a great review which has been shared with the team. We are really pleased to know that you enjoyed your stay with us and that the staffs have contributed to your memorable experience.

    We look forward to welcoming you back soon.

    Kind Regards,

    Vularewa & The Tanoa Waterfront Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 November 2022

    I attended a workshop at Tanoa Waterfront Hotel which went on for a week and the experience was amazing. The food were lovely, especially the breakfast buffet (my favorite) the staff were amazing and the facility/rooms were satisfactory. Overall the Tanoa Waterfront Hotel was AMAZING!

    Also I'd like to thank the lovely Whitney (stationed at the restaurant) and the bro Seruvi (stationed at the bar) for making this trip such a comfortable and memorable stay.

    Date of stay: November 2022
    • Trip type: Travelled on business
      • Value
      • Cleanliness
      • Service
    Thank mtaurarii
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 5 January 2023

    Bula Vinaka Metua,

    Wow. Such a wonderful review. Thank you so much. We are happy to know that you enjoyed your stay with us and that our wonderful staffs made you feel right at home. We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 November 2022

    It's been a few years since my return to Fiji. Tanoa Waterfront Hotel is still the best place to stay in Lautoka, IMO. Its easy access to CBD and the main highway (if you need to go elsewhere) makes it an ideal place.

    My room was an executive King, which I enjoyed. I just wish the A/C was a bit colder as I turned it all the way down but still didn't reach the desired temperature. Besides that, it provided everything I needed on this business trip.

    I would definitely stay here on my return to Lautoka when again in Fiji. The staff was hospitable, and I've got no complains.

    Date of stay: November 2022
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank RodneyChand
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 5 January 2023

    Bula Vinaka Rodney,

    Thank you for sharing your feedback with us. I am glad you enjoyed your stay while on your business trip.

    Your feedback has been shared to the team.

    We are looking forward in welcoming you back soon.

    Vinaka

    Vularewa Seru

    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 October 2022 via mobile

    This Hotel is one of my Very Favorite places to stay in Western Fiji .Recent visit was one of the Best experiences,Each n Every Staff from check to check out wer so very kind Proffessional n accomadating to my needs ❤️.
    I was in gorgeous 3 days then returned after two weeks for znogher two nights during which time one of my bags was looked after safely ,intact .The Team leader Roneeta n All Staff during 10_13th Sept n again on 28_30sept are Exceptional to say the least .
    Sera is Spa is gifted with her hands .I'm planning to return in Dec n see you all.

    Date of stay: September 2022
    Trip type: Travelled solo
    Thank Lituuu
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 29 October 2022

    Bula Vinaka Lituuu,

    We are glad that you have enjoyed your stay with us.

    Thank you for such wonderful feedback which will be shared to the team.


    Looking forward to welcoming you back in December.

    Sota Tale

    Hotel Manager

    Vularewa Seru

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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