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Sachin Dass

Not what they told me

1.0 of 5 bubblesReviewed 14 Sept 2022
Upon checking in to the hotel on the 8th september, the desk told me where the pool was to the left directly infront of my room, this isnt the one in the photoa thats on other side, because i look indian. I was told on check out tha there is another pool after my gf told me, i didnt believe her because the hotel never told me.
Date of stay: September 2022
Trip type: Travelled solo
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Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this review
Responded 16 Sept 2022
Bula Vinaka Sachin,

Thank you for your review. I apologies for any inconvenience caused during your stay.
Your feedback has been shared with the team and we will work as a team to ensure your next stay with us is more comfortable.

Vinaka

Vularewa Seru
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 September 2022

It was my first time here. Free breakfast is a surplus. Breakfast is continental and Indian which is awesome for Indian Families. They serve roti, dhal and one curry in addition to continental breakfast. This is a great hotel for 1-2 nights. Locals are frequent here so it can get crowded over the weekend in the pool area. There is not much to do around the hotel and no other food places either. There is a McDonalds within 3-4min drive so it’s great for kids. There is not much to do at the hotel itself. Overall for 1-2 nights it is a great pass by hotel.

Date of stay: September 2022
Trip type: Travelled with family
Thank vensah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 17 September 2022

Bula Vinaka Vensah,

Thank you for taking the time to provide the hotel with some feedback regarding your recent stay with the Tanoa Waterfront Hotel . We do appreciate hearing from our guests, as their comments are vital for us to continue improving our service. Please do note that we only offer Full Buffet Breakfast , I'm glad that you had enjoyed the breakfast spread.

Hope to welcome you again to the hotel in the near future.

Vinaka

Vularewa Seru
Hotel Manager
Tanoa Waterfront Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2022

Stayed for 2 days before catching ferry to yasawas. Room and bed were great ,generous sized room we were upstairs overlooking the pool. Staff were helpful and responsive to all our questions and enquiries. Had one evening meal in the restaurant and the meal was great. Paid breakfast with a deal and you had the range of full cooked or continental. The hotel is 5 mins walk to the centre of town.Lovely views of the ocean from the restaurant and across the road is a well used by locals ocean walkway .
The pool was great however found the second pool which is on the town side of the hotel by the gym. Smaller and not found by other residents. Had it all to ourselves.
Great stay. Would we stay again. Yes definitely.
Hotel does not offer RAT testing however we did ours at a chemist in the middle of town.

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank lewisb131
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 17 September 2022

Bula Vinaka Lewisb131,

Thank you for taking the time to provide the hotel with some feedback regarding your recent stay with us. We are glad that you had a pleasant stay at the Tanoa Waterfront.

We hope to see you again. Sota Tale

Vinaka

Vularewa Seru

Hotel Manager

Tanoa Waterfront Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2022 via mobile

It's a shame this is the best Lautoka has to offer. There spa staff are rude and unfriendly. Wanted to spend money in the spa, but seeing there behaviour decided not to give them any business. Instead choose a spa at Tappoo city lautoka. On complaint to water front staff, nothing was done. The staff need more training on stronger loyalty, retention of guest and brand advocacy.

Room tip: Enjoy the facilities. It's nice, but expect nothing positive to come out of grievance.
Date of stay: August 2022
Trip type: Travelled on business
Thank Trek25833590217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 17 September 2022

Bula Vinaka,

Thank you for your feedback. We appreciate feedbacks from our guests because it helps in improving our service.
I gathered from your feedback that the hotels Spa usual high service standards have not been met during your particular stay. Please accept my apologies for inconvenience caused. I can assure you the hotel prides itself on its level of service and to hear that we have fallen short on this occasion is very disappointing.

We wish to welcome you back in the future.

Vinaka

Vularewa Seru

Hotel Manager

Tanoa Waterfront Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2022 via mobile

A very pleasant hotel with generous sized rooms. Good waterfront views and great facilities. The restaurant was great and would happily stay again. The location is good as it's just far enough away from the traffic to have a resort feel the pool was great.

Date of stay: August 2022
Trip type: Travelled solo
Thank milton c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 17 September 2022

Bula Milton,

Thank you so much for such a wonderful review. We are really pleased to know that you enjoyed your stay with us.

We look forward to welcoming you back soon.

Kind Regards,
Vularewa Seru
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2022

Business trip so I think I know🤔 the hotel inside out .
Stayed for four weeks
Clean very friendly staff food great 👍 but for long stay I had everything on the menu
Chicken sizzler was lovely .Nightly special boards were good value for money and tasty it gave me a chance to taste The local cuisine .easy five minute walk to supermarket .coffee shop .and Mac Donald’s .rooms cleaned 🧹 every day tea coffee sugar milk supplied
Washing machine dryer in hotel £6 including soap power
Swimming 🏊‍♂️ pool was nice and clean
Would love to come back again someday thank you 🙏 Sharon sykes&murdo sykes

Room tip: All rooms our great
Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank W6177ACsharons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 1 July 2022

Bula Sharon,

Thank you so much for such a wonderful review. We are really pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

Kind Regards,
Vularewa Seru
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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