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Ronil Dutt
Suva, Fiji

Facility is best in lautoka, but staff training is needed.

2.0 of 5 bubblesReviewed 30 Aug 2022via mobile
It's a shame this is the best Lautoka has to offer. There spa staff are rude and unfriendly. Wanted to spend money in the spa, but seeing there behaviour decided not to give them any business. Instead choose a spa at Tappoo city lautoka. On complaint to water front staff, nothing was done. The staff need more training on stronger loyalty, retention of guest and brand advocacy.
Date of stay: August 2022
Room Tip: Enjoy the facilities. It's nice, but expect nothing positive to come out of grievance.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this review
Responded 16 Sept 2022
Bula Vinaka,

Thank you for your feedback. We appreciate feedbacks from our guests because it helps in improving our service.
I gathered from your feedback that the hotels Spa usual high service standards have not been met during your particular stay. Please accept my apologies for inconvenience caused. I can assure you the hotel prides itself on its level of service and to hear that we have fallen short on this occasion is very disappointing.

We wish to welcome you back in the future.

Vinaka

Vularewa Seru

Hotel Manager

Tanoa Waterfront Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (362)
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    33 - 38 of 362 reviews
    Reviewed 27 August 2022 via mobile

    A very pleasant hotel with generous sized rooms. Good waterfront views and great facilities. The restaurant was great and would happily stay again. The location is good as it's just far enough away from the traffic to have a resort feel the pool was great.

    Date of stay: August 2022
    Trip type: Travelled solo
    Thank milton c
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 17 September 2022

    Bula Milton,

    Thank you so much for such a wonderful review. We are really pleased to know that you enjoyed your stay with us.

    We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 May 2022

    Business trip so I think I know🤔 the hotel inside out .
    Stayed for four weeks
    Clean very friendly staff food great 👍 but for long stay I had everything on the menu
    Chicken sizzler was lovely .Nightly special boards were good value for money and tasty it gave me a chance to taste The local cuisine .easy five minute walk to supermarket .coffee shop .and Mac Donald’s .rooms cleaned 🧹 every day tea coffee sugar milk supplied
    Washing machine dryer in hotel £6 including soap power
    Swimming 🏊‍♂️ pool was nice and clean
    Would love to come back again someday thank you 🙏 Sharon sykes&murdo sykes

    Room tip: All rooms our great
    Date of stay: May 2022
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank W6177ACsharons
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 1 July 2022

    Bula Sharon,

    Thank you so much for such a wonderful review. We are really pleased to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 May 2022 via mobile

    Had to sadly bid farewell to my mom's beautiful soul. During these difficult times, our stay was made a memorable one by the Management (Ashlyn Nair) and Staff. Excellent guest services and delicious breakfast plus their Massage Spa gave each day a reason to return. Will surely stay here on the next trip

    Date of stay: February 2022
    Trip type: Travelled with family
    Thank Rohit N
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 1 July 2022

    Bula Rohit,

    My Sincere condolences to you and the family.

    We are happy to know that you enjoyed your stay with us during these difficult times. We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 May 2022

    I had to plan a quick trip to Lautoka, Fiji and The Waterfront Hotel staff were very helpful.
    My room was a lovely big family room which was comfortable, clean and had a nice garden outlook.
    Slept well and enjoyed the breakfast available in the restaurant.

    Room tip: I feel the rooms near the pool are great, nice outlook. Rooms are air-conditioned. There is a restaurant which serves lovely meals.
    Date of stay: April 2022
      • Rooms
      • Cleanliness
      • Service
    Thank 939sheilah
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 1 July 2022

    Bula Sheilah,

    Wow. Such a wonderful review. Thank you so much. We are happy to know that you enjoyed your stay with us. We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 April 2022 via mobile

    I forgot to inform the hotel of my morning arrival and room wasn’t ready so stored my luggage and had a coffee at the pool side and lunch in the restaurant. The staff are all very friendly and welcoming. The personal touch of being greeted by your first name each time you entered the restaurant made you feel very comfortable as a solo female traveller. I booked a Body Scrub, Wrap and Massage during my stay and the 2.5 hour experience was so relaxing. My room was very clean with a small patio overlooking the pool area which was ideal for a relaxing afternoon of reading.

    Room tip: Spa only accepts cash payment but restaurant meals can be charged to your room
    Date of stay: April 2022
    Trip type: Travelled solo
    Thank Stay52666994586
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Vularewa Seru, Other at Tanoa Waterfront Hotel, Lautoka, responded to this reviewResponded 1 July 2022

    Bula Vinaka,

    Thank you for your review and for staying with us. We look forward to welcoming you back soon.

    Kind Regards,
    Vularewa Seru
    Hotel Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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