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Fiona P
Auckland, New Zealand

Not a 5 star but we enjoyed it

3.0 of 5 bubblesReviewed 27 Jan 2023via mobile
2nd visit (12 years between visits) Lush grounds. Simple Resort beachfront bures are nice )with a small pool). Not too expensive including the basic onsite restaurant. Odd location near the port - but when you’re there very relaxing. Don’t expect a 5 star experience. Prefer to Denarau. Recommend.
Date of stay: January 2023
Room Tip: Invest in beachfront bures
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First Landing, Sales at First Landing Beach Resort & Villas, responded to this review
Responded 30 Jan 2023
Bula Fiona, Thanks so much for sharing your experience with us. We hope to see you again in the near future
Vinaka from First Landing Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,148)
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    55 - 60 of 1,148 reviews
    Reviewed 16 January 2023

    We did not have a good experience. We stayed in the “resort” for 2 weeks and had to ask the staff to change the sheets during that time because they were dirty. When I called reception to ask how I could ensure my sheets were changed I was told to let the housekeeper know when she came, I had to point out that I didn’t intend to spend the day in the room to let the housekeeping staff know to do this. On several occasions the rooms were serviced, and no clean towels were left, or not enough towels were left, when we called to get towels, we were told on one occasion that someone would bring them (no one showed up) and on two other occasions we were told that they were still washing the towels and they would be delivered, they came at 5pm. On yet another occasion I returned to the room as the housekeeper was leaving and asked for clean towels and she said I would need to get her the dirty towels from the bathroom so she could replace them. When we finally did get clean towels, they often smelt of mildew and were unpleasant to use. The room was not cleaned properly while we stayed in it, there was hair on the shower walls, mould growing in the shower, the surfaces and floors had dust and dirt on them. Overall, the cleanliness of the room was not good enough. This “resort” is advertised as 3.5 star, which indicates that it is above average, from my viewpoint this “resort” would be lucky to meet average, and in terms of cleanliness I would say below average. We were so unhappy that we left the resort for 2 nights to have a break from our holiday and travelled to Suva to stay in a 3-star hotel that was far superior in every single way!
    The food available at the “resort” is of poor quality, we were charged almost $30 Fijian dollars for what was a frozen pizza, all the other food we ate at the hotel seemed to be deep fried frozen food.

    On top of this we also had an issue with the air conditioning is sounded like there was an animal living the outside unit and we could hear it during the night scurrying around like it might come through the walls, I called reception and asked them to get someone to look at this, but it seems little was done. We spent every night listening in what sounded like rats burrowing into the walls of our bure.

    Concierge service is the front desk person who when requested to book a taxi inflated the price, while sitting in reception we heard a price quoted for a taxi that was 4 times what we had paid the precious day. Often, we took taxi’s back to the hotel for a third less than reception at the hotel organised one for. When we questioned the price quoted it would suddenly drop by 20%, when you are staying at a hotel you expect the staff to assist you without feeling like they are ripping you off.

    Very disappointing.

    Date of stay: January 2023
      • Location
      • Rooms
      • Service
    1  Thank Happytravels0604
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jyoti Sharma, Sales at First Landing Beach Resort & Villas, responded to this reviewResponded 24 January 2023

    Bula!! Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about overall experience at the Resort was not to your expectation and we apologize for this. Vinaka, First Landing Management Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 January 2023

    We stayed here for 2 nights however the weather wasn't kind to us, The driveway entrance to this resort is full of big pot holes and the path is slippery. The dinning area is dark and the floor is very slippery. There are no shades to walk to the villas and in rainy weather its a a nightmare

    The food is pricey and the villas are great but needs renovation. The staff were great however need to be mindful of the time.

    The resort transport is very very expensive!

    Room tip: Get the weather Gods to help you in find some sunny days if you wish to stay here
    Date of stay: January 2023
      • Value
      • Cleanliness
      • Service
    1  Thank M R B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    First Landing, Sales at First Landing Beach Resort & Villas, responded to this reviewResponded 24 January 2023

    Bula from First Landing, Many thanks for your feedback.
    It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Vinaka

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 December 2022

    We stayed 2 nights here and definitely wished we spent our last few days in Fiji somewhere else.

    The resort was pretty quiet and lacked the fun, vivacious atmosphere that the other Fijian resorts we stayed at had. Guests were mainly a mix of older people and big families.

    Food here was not the best. The service wasn't great and food was slow to come out. I don't think the food hygiene practices were very good as we suffered diarrhoea from our stay.

    There wasn't much to do in terms of activities. The kayak/water sports hut was unattended so we couldn't get life vests to go kayaking. We weren't particularly keen to go swimming in the ocean as it was right next to a port and industrial area. If you didn't book a villa with a private pool, there was only one small pool for other resort guests to use.

    We stayed in one of the Garden Bures. It was a very large room that also had an enclosed porch. The porch had a drying rack which was handy for drying wet towels and swimmers. The hot water in the shower was unreliable and the water pressure was very low.

    TLDR -

    Truthfully, the photos of the resort make it look ritzier than it really is. The place is probably best for big families or groups on a budget. Book out one of the big, private villas and you'll be able to make your own fun. The bures are from the 'original' part of the resort are more neglected, and it feels more like you're staying in a caravan park.

    Won't be staying here again as we definitely don't fit their target demographic.

    Date of stay: December 2022
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    1  Thank Laura T
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    First Landing, Sales at First Landing Beach Resort & Villas, responded to this reviewResponded 24 January 2023

    Bula from Frist Landing, many thanks for your reviews. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service for routine maintenance. For the inconvenience, it caused, I am sorry. Vinaka from the Management team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 December 2022

    This is a very pleasant resort staffed by exceptionally welcoming and friendly staff serving excellent food. Sometimes it is all too easy to be critical about infrastructure and ‘details’ without being objective in a review…and whilst there are aspects of the resort that do look tired, there is much to commend it and very little to fault in what is, an 'out of the way', rustically located hotel and spa. For example – the pool is long and deep enough for adult 'lengths' – surrounded by lovely vegetation/gardens, but needing, more shelter from the sun, and more lounges (and cleaner cushions) to relax on (pool towels are provided). The beach is a beach, but the tide goes way out and when it is in, is very shallow…there are water sports (kayaks for example) but no supervision. The bures in the garden both look and feel dated, but there is nothing wrong with them – unless one mentions the occasional slow rate of flow of water in the shower. But they are efficiently air-conditioned and include fridges, tea/coffee making and a veranda (protected by a fly/bug screen). There is a small shop and the independent spa is excellent. We were there when it was hot, humid and at times very wet, but the staff made us feel comfortable. The bugs nipping us did not – and so do bring Deet or similar insect repellent – or it is available in the small shop. The restaurant bar in the close-by marina is only ten minutes’ walk away and worth an alternative view of the sunsets that one gets dining out at First Landing. It is not 5*, and wouldn’t pretend to be but it is a comfortable place for four or five days and allows one a definite taste of Fiji.

    Room tip: Depends what you want, Garden Bure close to pool suited us but then we discovered the sea view ones - which had a lawn and sea view
    Date of stay: December 2022
      • Value
      • Cleanliness
      • Service
    Thank webBorehamwood
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 December 2022 via mobile

    We just stayed 3 nights here (so wish it was longer!) and I can’t rate it highly enough! The staff were 10/10 - incredibly welcoming and friendly and made us feel like this was our new home. I really can’t praise the staff highly enough.
    I’m absolutely shocked at some of the negative reviews and can promise that First Landing does not deserve the negativity. I’ve decided that the negative reviews are from two types of people 1. Those unhappy people that are always dissatisfied with something 2. People that are a costumed to a 5-star lifestyle and expect everywhere to deliver to their very high 5-star standards. Now fiji is a developing country - there is severe poverty in parts and they rely heavily on tourism to survive - COVID hit them very hard. The beauty of First Landing is that there are options to suit different budgets. The villas with private pool are of course stunning but there’s a price tag associated with them. We stayed in the studio apartment with semi private pool which was lovely. I had a walk around the bures and some of the beach front bures are right on the beach, with an expansive deck and hammock. Literally your own little paradise. Do note some are set back from the beach. I note people have commented on the bures being ‘dated’ - they’re not supposed to be fancy - it’s typical island life.
    The main pool is great - with 2 sail shades. I thought the food was good and reasonably priced. The night entertainment was fabulous and there was live beautiful music playing early evening. The views over the sea, and sunsets, are wonderful.

    If you want 5 star luxurious accommodation, you may as well be anywhere, but part of being in fiji is being in their world, without Netflix and ondemand channels. Being on ‘fiji time’ without the stress of city life, deadlines, timetables etc. remove your watch and just ‘be’.

    I am planning my next trip here next year, with my parents and children this time and can’t wait to experience First Landing’s hospitality.

    Now, if you want 5 star hotel accommodation and loads of different restaurants and pools and lots of people and noise then definitely don’t stay here. But if you want a more intimate setting. amazing staff, happy people, relaxation, water, good food, good entertainment, then I can’t recommend this resort highly enough.

    Date of stay: December 2022
    Trip type: Travelled as a couple
    4  Thank TravelBug_KAJ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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