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NikkyD_13
Swanhaven, Australia

friendly resort

4.0 of 5 bubblesReviewed 29 Nov 2022
Loved the atmosphere the staff here have a great vibe. Away from the pool area there are beach lounges and hammocks to lay and relax. The restaurants Kokoda was a favourite. We had an ocean view spa bure and the view was fantastic. The Warrior show was a lot of fun and a highlight.
Date of stay: November 2022
Room Tip: great location if you don't want to go too far from Nadi, several different types of...
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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    Reviews (1,146)
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    Reviewed 26 November 2022

    We had dinner at the restaurant while staying at a neighboring resort. They were hosting a wedding in the main restaurant so we were accommodated in the lower restaurant.
    It was worth making a reservation for dinner as it was a busy Saturday night with live entertainment and we got a good table. Unfortunately the music from the wedding completely overshadowed the singers in our part of the resort. The dancers had a better show as they brought a decent sound system. Their fire dance turned out to be the best one on our trip. It was exceptionally well done.

    The food was good, even though we had to change our selections due to some items not being available. Be warned though, they make the absolute worse Pina Colada I have ever had (and I've had many in many different island bars!!!). It was sooooo far off the mark that it should not be on their bar menu and can only be described as pineapple concentrate over ice - pretty gross.

    Date of stay: November 2022
    Thank keralaspicegirl
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 November 2022 via mobile

    Went to First Landing Resort after a 12 Night stay at Mana Island Resort & Spa.
    Transferred from South Sea Cruisers to Tawaka Shuttle Transfer.
    Arrived at First Landing at 4pm.
    For a 5 night stay & Checked In.
    Dropped the bags off to the room.
    Was impressed with the Deluxe Garden Bure
    Always needs different maintenance on the Bures but we bypass that due to Covid for the last 18months and usually only skeleton staff at resorts during that time
    Looked around the resort
    Had Drinks. Watched a wedding, Had Dinner.
    Finished up and went back to the Delux Garden Bure started unpacking.
    Decided to have a shower turned on the hot water and not one drop on the outdoor shower.
    Turned on the Bath & Shower inside and no Hot Water. Turned on the Bathroom Sink no Hot Water.
    Turned on the kitchenette sinks Taps, no Hot Water.
    Thought to myself, I've booked into an Eco resort.
    Went down to the Front Reception.
    Asked does Hot Water come with the Bures as I've never stayed anywhere else with just cold water and if that's the case I'd like local rate.
    I was assured there is Hot Water but it hasnt been working since we checked in.
    While we were waiting to fix the water, the wife was talking to the other Deluxe Garden Bure Occupants and they were told they hadn't had Hot water since 8am that morning.
    Want back down and asked for Duty Manager.
    He came to the Bure said it will be fixed by 8pm.
    I said if it's not we'd like an upgrade or a room that can give us a Hot Shower. He said the resort was booked out. 8pm arrived no Hot water, gave them till 9pm. 9pm arrived and no hot water. Said you have till 10pm or we are transferring to another resort and we asked to speak to the Operations Manager. We did talk to Mary the Opetations Manager we told her our intentions and she asked could we just stay till the morning.
    We said No, if there is No Hot Water. there is absolutely no reason for us to stay and we said this situation was like this before we checked into the Room. We asked for a Full Refund if we had to leave, in which she reluctantly but fully agreed to.
    We should have been told and either directed us to where we could get a decent shower till the situation was rectified. It's mainly a wedding ceremony Resort where we aren't required to stay or have to stay due to a wedding.
    As while we were waiting for 10pm to arrive, we organised a local to Transfer us to Tokatoka that night if Hot Water didn't eventuate. Well it didn't happen 10pm came, Operations Manager asked again to stay till morning we said no. We settled our dinner and drinks in cash that night.
    Transferred to Tokatoka at 11:15pm.
    Got back to Australia to Organise Flight Centre to get our Full Refund because we had emailed prior about the situation.
    First Landing charged us for 1 night as they told Expedia & Flight Centre that we stayed till Morning. I checked into Tokatoka at 11:30pm.
    I've sent all paperwork proving we didn't stay the night but they're sticking to their story that we checked out at 9:15am the next morning.
    So far we still haven't received our Full Refund as Promised by Mary, Operations Manager First Landing Resort.

    Room tip: Great Food, Great Bar Staff. Check Hot Water. and your whole Bure for any concerns before exploring.
    Date of stay: October 2022
    Trip type: Travelled as a couple
    3  Thank doch777
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 31 October 2022

    Just got back from 8 nights stay at First Landing and loved it. The location is great, just 20 minutes drive from Nadi airport, and the grounds were stunning. The staff were amazing, very friendly and helpful. Big thanks especially to Joe and Bex for making us feel welcome and at home. Would definitely recommend. Hope to come back soon.

    Date of stay: October 2022
      • Value
      • Sleep Quality
      • Service
    Thank 440edieh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 October 2022

    Our 3rd time here, first time with our young children, 12,9 and 7. We all loved our stay and will definitely go back. Yes, yhe rooms need some maintenance, but they just came out of covid. They are doing their best, the condition of the rooms weren't that bad and didn't affect our stay. It's Fiji,enjoy the outdoors! The staff were down to earth.Miri at the kids club was like family, she knew the names of our kids bu the end of the day and our little one got a fijian name from her . The vibe was just amazing, food was really good and reasonably priced,cocktails were a bit expensive though. The warrior dance show was amazing and they engaged everyone. We did kayaking, fishing, snorkeling and collected some beautiful shells. We met some amazing staff,Miri. Laite, Salaote, the Captain Koroi was amazing, he took us on a fishing trip and we all caught fish! Highly recommended this resort.

    Room tip: Take public transportation, cheaper
    Date of stay: September 2022
      • Value
      • Location
      • Service
    1  Thank semar2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 October 2022

    This was our first visit to Fiji, and thanks to the wonderful, warm and welcoming team at First Landing, we will return and stay here again. I highly recommend staying in the villas, which have their own pool, as well as a full kitchen, washer and dryer, a huge bathroom and bedroom. We also paid for the hot breakfast, which kept us full until dinner. First Landing has a lovely vibe and energy, where the staff are genuinely happy to help guests have a fantastic stay. Everyone from housekeeping, reception, restaurant and bar servers, the groundskeepers to the porters were dedicated to make the guests feel as if they were home. Please also remember to tip the staff if you appreciate their excellent service, as the minimum wage in Fiji is not much, and most hospo staff lost their jobs during the covid lockdown and had to do things really hard. A special thank you to Jerry in the bar, Aggie in reception, Alesi for brekkie service and Pax for dinner service. We look forward to returning to First Landing again!

    Room tip: Pay to include the cooked breakfast with your room, the villa is worth every dollar, tip the staff if you appreciate great service!
    Date of stay: October 2022
      • Value
      • Location
      • Service
    1  Thank fandingo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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