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Doc H
Lismore, Australia

No Hot water

2.0 of 5 bubblesReviewed 1 Nov 2022via mobile
Went to First Landing Resort after a 12 Night stay at Mana Island Resort & Spa.
Transferred from South Sea Cruisers to Tawaka Shuttle Transfer.
Arrived at First Landing at 4pm.
For a 5 night stay & Checked In.
Dropped the bags off to the room.
Was impressed with the Deluxe Garden Bure
Always needs different maintenance on the Bures but we bypass that due to Covid for the last 18months and usually only skeleton staff at resorts during that time
Looked around the resort
Had Drinks. Watched a wedding, Had Dinner.
Finished up and went back to the Delux Garden Bure started unpacking.
Decided to have a shower turned on the hot water and not one drop on the outdoor shower.
Turned on the Bath & Shower inside and no Hot Water. Turned on the Bathroom Sink no Hot Water.
Turned on the kitchenette sinks Taps, no Hot Water.
Thought to myself, I've booked into an Eco resort.
Went down to the Front Reception.
Asked does Hot Water come with the Bures as I've never stayed anywhere else with just cold water and if that's the case I'd like local rate.
I was assured there is Hot Water but it hasnt been working since we checked in.
While we were waiting to fix the water, the wife was talking to the other Deluxe Garden Bure Occupants and they were told they hadn't had Hot water since 8am that morning.
Want back down and asked for Duty Manager.
He came to the Bure said it will be fixed by 8pm.
I said if it's not we'd like an upgrade or a room that can give us a Hot Shower. He said the resort was booked out. 8pm arrived no Hot water, gave them till 9pm. 9pm arrived and no hot water. Said you have till 10pm or we are transferring to another resort and we asked to speak to the Operations Manager. We did talk to Mary the Opetations Manager we told her our intentions and she asked could we just stay till the morning.
We said No, if there is No Hot Water. there is absolutely no reason for us to stay and we said this situation was like this before we checked into the Room. We asked for a Full Refund if we had to leave, in which she reluctantly but fully agreed to.
We should have been told and either directed us to where we could get a decent shower till the situation was rectified. It's mainly a wedding ceremony Resort where we aren't required to stay or have to stay due to a wedding.
As while we were waiting for 10pm to arrive, we organised a local to Transfer us to Tokatoka that night if Hot Water didn't eventuate. Well it didn't happen 10pm came, Operations Manager asked again to stay till morning we said no. We settled our dinner and drinks in cash that night.
Transferred to Tokatoka at 11:15pm.
Got back to Australia to Organise Flight Centre to get our Full Refund because we had emailed prior about the situation.
First Landing charged us for 1 night as they told Expedia & Flight Centre that we stayed till Morning. I checked into Tokatoka at 11:30pm.
I've sent all paperwork proving we didn't stay the night but they're sticking to their story that we checked out at 9:15am the next morning.
So far we still haven't received our Full Refund as Promised by Mary, Operations Manager First Landing Resort.
Date of stay: October 2022
Room Tip: Great Food, Great Bar Staff. Check Hot Water. and your whole Bure for any concerns before exploring.
Trip type: Travelled as a couple
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61 - 66 of 1,146 reviews
Reviewed 31 October 2022

Just got back from 8 nights stay at First Landing and loved it. The location is great, just 20 minutes drive from Nadi airport, and the grounds were stunning. The staff were amazing, very friendly and helpful. Big thanks especially to Joe and Bex for making us feel welcome and at home. Would definitely recommend. Hope to come back soon.

Date of stay: October 2022
    • Value
    • Sleep Quality
    • Service
Thank 440edieh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2022

Our 3rd time here, first time with our young children, 12,9 and 7. We all loved our stay and will definitely go back. Yes, yhe rooms need some maintenance, but they just came out of covid. They are doing their best, the condition of the rooms weren't that bad and didn't affect our stay. It's Fiji,enjoy the outdoors! The staff were down to earth.Miri at the kids club was like family, she knew the names of our kids bu the end of the day and our little one got a fijian name from her . The vibe was just amazing, food was really good and reasonably priced,cocktails were a bit expensive though. The warrior dance show was amazing and they engaged everyone. We did kayaking, fishing, snorkeling and collected some beautiful shells. We met some amazing staff,Miri. Laite, Salaote, the Captain Koroi was amazing, he took us on a fishing trip and we all caught fish! Highly recommended this resort.

Room tip: Take public transportation, cheaper
Date of stay: September 2022
    • Value
    • Location
    • Service
1  Thank semar2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2022

This was our first visit to Fiji, and thanks to the wonderful, warm and welcoming team at First Landing, we will return and stay here again. I highly recommend staying in the villas, which have their own pool, as well as a full kitchen, washer and dryer, a huge bathroom and bedroom. We also paid for the hot breakfast, which kept us full until dinner. First Landing has a lovely vibe and energy, where the staff are genuinely happy to help guests have a fantastic stay. Everyone from housekeeping, reception, restaurant and bar servers, the groundskeepers to the porters were dedicated to make the guests feel as if they were home. Please also remember to tip the staff if you appreciate their excellent service, as the minimum wage in Fiji is not much, and most hospo staff lost their jobs during the covid lockdown and had to do things really hard. A special thank you to Jerry in the bar, Aggie in reception, Alesi for brekkie service and Pax for dinner service. We look forward to returning to First Landing again!

Room tip: Pay to include the cooked breakfast with your room, the villa is worth every dollar, tip the staff if you appreciate great service!
Date of stay: October 2022
    • Value
    • Location
    • Service
1  Thank fandingo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2022

We have just returned from 10 days at First Landing Resort and it was perfect. While researching where to stay the resort was rarely mentioned. While it is not one of the big resorts it has a family feel and super clean and tidy.
We stayed in an ocean front bure with the sun setting right in front of us every day. The room had a fabulous air conditioner and fan, king bed and spa bath.
The history of the resort is that it is where the first people landed when Fiji was discovered.
I can’t praise the resort enough for the great service, food and accommodation. We swam and kayaked on the private beach, lazed by the pool with a cocktail or two.
Tips:
Take reef shoes as the beach is full of coral - as expected.
Take snacks.
They loan you beach towels so leave yours at home.
We took our own snorkeling masks and borrowed flippers from the resort.
The massages were amazing
We paid extra for the cooked breakfast which was definitely worth it.
Even if it is raining it is still humid so you won’t need heavy clothes.
You won’t regret your time here, we didn’t want to leave.

Room tip: we chose an ocean view bure
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank shirleyaC4016VD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2022

I have been to Fiji a few times and stayed on coral coast and Denarau but by far this was my best visit. I took my two 13 year old boys and they can’t wait to go back. The staff were amazing, friendly and helpful.
I don’t understand the negative reviews here.
We have decided that this is our home in Fiji and they made us feel like part of their family.
Close to activities for teenage children and only a short drive to Denarau - we did have a rental care which made it easy.
We stayed in a newly furnished/built villa.. and we were all amazed on how much value for money it was and what we had including private pool
Love love love - can’t wait to come back and bring friends and family!
Thanks to all the staff

Date of stay: October 2022
Trip type: Travelled with family
Thank 12jenniem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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