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Traveller rating
4,961
797
257
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67
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Reviewed 18 June 2021 via mobile

I stayed at the hotel from the 13th of June to the 17th of June 2021. I previously visited the hotel in September 2017, and unfortunately my level of satisfaction decreased gradually. Main comment was the roomsโ€™ need to be refurnished and renovated.

Pros during my stay:
Quality of food in Main restaurant was excellent.
The waiter (Ahmed ElSawy) and his manager gave us exceptional service in terms of speed and entertainment during the meal.
Aqua park was good.
Reception staff were excellent.
Bar staff were really helpful and fast.
Housekeeping staff were friendly.

Cons during my stay:
Animation team was really bad during the stay compared to last time.
Facilities close too early (Aqua Park at 5pm and beach restaurant at 3 pm)
No night-life of any kind.
No variety of food during meals.
Shampoo and Shower gel in dispenser smelled bad and the bathroom wasnโ€™t clean. (Broken mirror and rotten silicone in the shower)
No Cellular service in rooms and free wifi is really slow.
Male Animation team members were only trying to conduct business with foreigners and didnโ€™t interact with any Egyptians.

Date of stay: June 2021
Trip type: Travelled with family
Thank yahiayasser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Naeim, Owner at Jaz Aquaviva, responded to this reviewResponded 18 June 2021

Dear Mr. Yahia,

Thank you for sharing your review following your stay at Jaz Aquaviva.
We are delighted to know that you are happy from the hotel services, staff, recreational facilities, Aquapark.

We have shared your comments with the appropriate hotel team to ensure the necessary guidelines are in place

Best Regards,

Jaz Aquaviva team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2021 via mobile

Amazing experience, great animation team, incredible energy! Service team at the pool and restaurants is absolutely estonishing. During pandemic hotel was nearly empty and all the stuff was incredibly helpful, patient and professional. Hotel is safe ecen during difficult times, everyone is vaccinated and tested every week to stop the potential spread. Sanitizers everywhere, before every meal they check tenperature and sanitize hands ans single use gloves are mandatory. Rooms are very clean and comfortable. Very high standard of the hotel, worth recommending to every couple, friends and families!

Date of stay: June 2021
Trip type: Travelled as a couple
Thank KonstantyPaszczenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Naeim, Owner at Jaz Aquaviva, responded to this reviewResponded 18 June 2021

Dear Valued Guest, On behalf of Jaz Aquaviva team, we express gratitude to you for leaving the highest ranking of our hotel. Thank you & Best Regards Jaz Aquaviva Team

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Reviewed 17 June 2021 via mobile

The hotel is very clean and spacious. It has lovely family rooms. The food is good and everyone will find sth for them. Chefs and management are really trying to make an effort. We are spending there two weeks and never were bored. To the Beach takes you bus and its is nice-viewed not so long way. Fantastic aquapark for littleones and the older also . The room are very very clean. We had two different cleaning man during our stay. Both of them were nice but the first one was soooo freakin kind and speaked English So well that we were surprise that he was clenanig rooms! Dont know his name but he was doing his job in Our room 1114 from 03.06 till about 10.06 hope manager will read it as it was one of the nicest Staff in hotel) Special thank to Mahmoud barman at the terrace bar and last week also waiter. I hope he will be back as bartender as his drinks were fantastic! He listened to what you like and did really good job! Also waiter Tamir at the lobby terrace he was so nice and helpful! And at last but not least.. animation team... They did such great work even for such little people in hotel. The Best was Quiz in the evening which was sooo much fun for all our Group. Miss Julia from kids club made our kid So happy and us of course too Miss... was sush a kind and open person who we really liked even just to chitchat in the evenings. And of course Ali. Our beloved animator. He was So well mannered!
Really cultural Young man with humor and charizma. He was stunning and stole our hearts! Hotel worth visiting not only for its fantastic pools aquapark and nice rooms but firstly because of the marvelous peaople who works there.

Date of stay: June 2021
Trip type: Travelled with family
Thank poraheger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Naeim, Owner at Jaz Aquaviva, responded to this reviewResponded 17 June 2021

Dear Valued Guest, On behalf of Jaz Aquaviva team, we express gratitude to you for leaving the highest ranking of our hotel. Thank you & Best Regards Jaz Aquaviva Team

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Reviewed 7 June 2021

Nice hotel! Beautiful modern designed. Lovely staff and good food. We had lots of fun at the Aquapark! Slides for kids and adults. Spending our evenings at the bar. We enjoyed our stay with family and friends!

Date of stay: May 2021
Trip type: Travelled with family
Thank Ester-Soliman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Naeim, Owner at Jaz Aquaviva, responded to this reviewResponded 8 June 2021

Dear Valued Guest,
Greetings from Jaz Aquaviva Hotel, Thank you for your valuable review of our hotel. We are pleased that you take the time to share your feedback with other readers on Trip Advisor. Many thanks and best regards. Jaz Aquaviva Team

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Reviewed 7 June 2021

I had a very good time at this hotel and for sure I would want to go back again. The food was various and so delicious. The fun and the good mood was provided by the animation team , they were kind and friendly , by making aquagim and fantastic shows in the evening. We tried the aqua park too where we had a lot of fun. I spent a good time together with family making life time memories and a lot of new friends.

Date of stay: June 2021
Trip type: Travelled with family
Thank DoraTraveler131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmed Naeim, Owner at Jaz Aquaviva, responded to this reviewResponded 8 June 2021

Dear Valued Guest,
Greetings from Jaz Aquaviva Hotel, Thank you for your valuable review of our hotel. We are pleased that you take the time to share your feedback with other readers on Trip Advisor. Many thanks and best regards. Jaz Aquaviva Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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