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Reviews (1,094)
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All reviewsluna parksister hotelfun fairper ridewater slidesaqua park was greatanimation teamfun parkfamily holidayamazing vacationlife guardsall agesthe hotel managerbeach hotelguest relationsfamily roomsenzo mall
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Reviewed 2 May 2018

Beautiful hotel, one of the nicest we have ever stayed in Hurghada. from the palatial entrance and reception to the aqua park the whole place is immaculate. the staff work incredibly hard, always polite and helpful. the food is amazing, there are always chefs in the restaurants checking food quality and temperatures,i have never seen so much choice. plenty for the kids to do, kids club, mini disco, all the slides but the funfair was our favourite. its free for kids between six and eight pm but only around 40p a ride after. if it all gets a little noisy you can do as we did and sun ourselves by the quieter pools in the sister hotel Serenity Beach. we are a family of 5 adults and 2 children and we loved this place. we will definitely be returning

Stayed: April 2018
3  Thank coopers560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 2 May 2018

Dear Valued Guest,

Thank you for taking the time to write this kind review about our hotel.

We are so happy to read that you enjoyed your stay with us and that you found our staff members polite and helpful and our facilities enjoyable.

Our target is to satisfy all of our guests needs and to exceed expectations whenever possible. Indeed, it is a great pleasure to know that our teams have managed to create a truly nice holiday experience for you.

It was a pleasure to host you all and we hope we will meet you at Serenity Fun City again in the near future.

Best wishes,

Natalie Kennedy
Guest Relations
Serenity Fun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Where to start first impressions hotel looked lovely well is lovely decor, rooms etc food was nice but hardly any options , aqua park defo been to better kids part suppose to be heated was really cold and few slides came on then off so other side could come on which iv never experienced in any aqua park iv been too , staff in the hotel where nice but for size of hotel defo needs more this was the thing i noticed the most as floors around pools where dirty tables didnt get cleared fast enough and i mean very dirty, give the hotel credit where it is due we complained to manager who was a lovely guy and after few days choice of food got better and saw abit more cleaning but he can only do what he can with the staff he has which wasnt alot , animation team where all lovely but again shows where in confrence room as theatre wasnt ready it was hot and you really didnt feel like you where on holiday at all also they had bar outside it that literally opened for about half an hr then closed we where suppose to stay here 10 night we tried to leave after 4 as we had another wk in another hotel but we couldnt get in we where just very bored but we eventually left 9 days in, a holiday is what u make it and we really tried and i really dont like to leave bad reviews but on booking this i couldnt find much information so trying to be as honest as i can, i defo think hotel has alot of potential but needs alot of tweeks maybe in the summer would be totally different as shows would be outside and pools would be hotter etc but certain pools where suppose to be heated and where cold and maybe a kids corner as my son really struggled with the food

Stayed: March 2018, travelled with family
3  Thank Bailjax1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Serenity Fun City, responded to this reviewResponded 2 May 2018

Dear Guest,

Thank you very much for your review, for your comments and for recognizing the staff and the management efforts, who are available around the clock to fulfill our guest requests and deliver quality service.

Actually, we focus on training and communication to improve continuously. We also care about establishing various contacts with our guest during their stay, whether via courtesy calls, hotel rounds, regular guest questionnaires...etc, in order to make sure they are enjoying their stay with us and to troubleshoot any shortfalls might occur.

Based on our guest feedback, we are proud of the results we achieve in food quality and variety in our main restaurant or our five a' la carte restaurant. However, we do respect our guest individuality and personal taste, so we do cater for different taste, yet we need to be notified by our guest in time.

Finally, in order for us to trace your comments, investigate them and therefore, take the necessary corrective actions, please communicate your detailed data of stay with me through sherif.sabry@serenityhotelsegpt com as I am unable to trace them under the given name on the review header

Thank you very much

Sherif Sabry
Hotel Manager


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Reviewed 30 April 2018 via mobile

Hi there , just have a question about aqua park, we are visiting next month , do we need our own inflatable boat to go on water slides or are they provided by the park? It would be good to go prepared
Thank you in advance

Stayed: March 2018, travelled with family
3  Thank vijeta p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 30 April 2018

Dear Valued Guests,
Kindly be informed that we have own equipment for slides in Aqua park, you don't need to bring yours.

Many thanks and best regards,
Kathy
Guest Relations Service

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Reviewed 29 April 2018

Me and my Family enjoyed our vacation at the hotel
The staff was friendly, pools were clean, aqua park was amazing, Luna Park was free for the kids
Quality of food was great specially the Nutella :D
The Interconnecting room was an advantage too

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
1  Thank essamaattia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 30 April 2018

Dear Mr. Essam,

We appreciate so much your input in sharing your experience on Tripadvisor. We are delighted to acknowledge that you are enjoying your current stay with us and very much appreciate your kind comments regarding the staff members, nice rooms and delicious food.

We are waiting to host you again in the near future.

With best regards,
Kathy
Guest Relations Service

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Reviewed 28 April 2018 via mobile

We normally stay in beach but decided to try fun city. It doesn’t matter which one you stay in either serenity fun city or serenity beach they are both amazing, clean and all the staff are amazing. It is definitely Home from home for me. All the management are always there if you have a problem. Teri the guest relations manager and her team of guest relation young ladies are awesome they all go the extra mile to help you. It is an absolute pleasure to have met all of them. Definatly will visit again. The kids and big kids really enjoyed the slides we made some great family memories in this hotel I really would recommend it as there are rides for young toddlers and rollercoasters for the big kids in all of us. I can’t wait to visit again.

Stayed: March 2018, travelled with family
2  Thank 365Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, Guest Relations Manager at Serenity Fun City, responded to this reviewResponded 30 April 2018

Dear Ms. Sally,

We do appreciate your endeavor in posting a review on your vacation here at Serenity, we would like to express our genuine gratitude for your lovely comments concerning our Guest Relations team and amazing Aqua park.

We are always there at your disposal to provide you with an exclusive treatment and care.

We are looking forward to welcome you again in the near future.

With best regards,
Kathy
Guest Relations Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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