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Quality Inn & Suites
Chesapeake, Virginia

Nice and Clean

4.0 of 5 bubblesReviewed 10 Jan 2024
Friendly Staff Specially Mr. Edwin and Rooms was nice and Clean , Breakfast was Nice . Shower Water Pressure was Excellent ,Comfortable Bad ,Bathroom was very Clean ....Nice Location ..............................................
Date of stay: January 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (220)
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Traveller rating
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7
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Traveller rating
111
66
21
15
7
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All reviews front desk great hotel pleasant stay new jersey room was large fresh fruit convenient location
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6 - 11 of 220 reviews
Reviewed 6 December 2023

I booked at the last minute so I took what room that they had left.
The parking lot is a little scary at night, not as well lit as I would like. The hotel sits off a major thoroughfare so getting in and out is not necessarily a simple feat.
It turned out that I was in an accessible room which was fine for me but made very little sense in terms of accessibility. I am a special education teacher so I often look at things from the lens of whether the younger and older youth and young adult students that I work with would be able to access the spaces that I am in.
On the plus side there were peep holes for the door at a standing height and what should be about eye level for a wheel chair user. The hangers on the doors were also at multiple heights. The doorways were wide allowing for wheelchair access. I also did not feel like the bed was at a height that would be easily accessible for a wheelchair user.
My room was on the fourth floor. The sink seemed to still be at the regular height although there were no walls closing it in so a wheelchair could roll under it, except that the knobs did not feel to me as if they were easily reached from a seated position. The bathtub was a traditionally sized bathtub with normal size sides. The shower head also seemed to be above where a wheelchair user would be able to access it unassisted. It had planks that folded out for a seat but the joint connecting it to the tub was on the inside of the tub instead of the outside meaning that someone else would have to pull it out making the assumption that the person staying in the room was traveling with others.
Breakfast was you typical continental food, nothing exceptional

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank PurpleAnkh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2023

My son had gone a trip with school students and he left his loaded wallet in the drawer at the hotel. When we called in a day later and requested the staff to check, they were awesome. With just one call they located it and shipped it to us before our son landed home. Very honest and sincere team. Kudos . I also heard that they went the extra step to check all the rooms with the school kids and returned a lot more items.

Date of stay: April 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 389umas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Martell, General Manager at Comfort Suites at Woodbridge, responded to this reviewResponded 28 June 2023

We are so happy that he received his wallet, and more then happy to have mailed it out. My housekeeping team has been with us for years, they work very hard, and are very honest when it comes to items left behind. I was not surprised they gave me the money filled wallet, they do it every time. I guess you can say I was very proud of them. I'm very lucky to have them! Thank you for taking the time to recognize my team.

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Reviewed 2 June 2023

We had a very pleasant experience during our 4-night stay at this hotel. The hotel premises and room is clean and organized. Front desk folks were professional, friendly and helpful. This hotel is at a convenient location to get to main tourist attractions in and around New Jersey and New York city via car. Hotel manager Kevin also helped us with an additional request and went above and beyond to take care of it. Thank you!!!

Date of stay: May 2023
Trip type: Travelled with family
Thank Ovita F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Martell, General Manager at Comfort Suites at Woodbridge, responded to this reviewResponded 28 June 2023

It was my pleasure to host your stay and look forward to having you back real soon. Thank you for taking the time to recognize my team. They do work hard, and genuinely care about all our guest.

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Reviewed 19 December 2022 via mobile

We ended up here for 11 days due to COVID. The room was large quiet and very clean. There was a grocery store about 15 minutes away. The breakfast was better than I expected. There was even in organic whole wheat bread and fresh fruit. The staff were very attentive. No where to go nearby, We would stay there again! Great value.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank fauxmaven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin Martell, General Manager at Comfort Suites at Woodbridge, responded to this reviewResponded 28 June 2023

It was great having. I appreciate you taking the time to share your experience. We do hope you come back and visit!

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Reviewed 29 November 2022

Coming into the hotel we were greeted very warmly. We got our room it was pretty cold, I turned on the steam we unpacked everything and we left for about half hour to do some local shopping. when we came back the room temperature was kind of ok still coldish. On the floor in font of the refrigerator there were stains so I went on knees and washed the floor with one of the small face clothes from the bathroom. We filled the whirlpool “that was really great” but as we were sitting in it we saw 2 pieces of gum on the ledge from some previous guests but those issues bothered my wife . When we got in to bed our toes got stuck in the bedding, I uncovered the whole bed and we saw that the blanket was completely torn from one side and there was a blood stain on the blanket . My wife was really upset, if it was just for the first few issues she wouldn’t of complained to me about it but this last issue really hurt her.
I wasn’t going to make a fuss at 1.45am and in the morning. i told her we will tell them when we check out but we woke up so late that we dashed out like a bullet to get back home.
This is not our 1st time we stayed at this specific hotel location but almost definitely our last. We have pictures of the torn and bloody blanket.
This was our 25th wedding anniversary hotel stay, we live in Brooklyn thank G-D have a large family and can’t travel to far and because we stayed here several time’s many years ago we thought it would be the best option to celebrate the night there but it looks like the place hasn’t been kept up.
Really disappointed
I hope management will respond

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank yisroelphoto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort Suites, General Manager at Comfort Suites at Woodbridge, responded to this reviewResponded 1 December 2022

I wanted to thank you for taking the time to acknowledge the front desk staff, they really do a great job, and I am glad that you were able to experience that. As far as the stain on your comforter, there is no excuse for that. I assure you that all our bedding i sanitized prior to entering the room. During that process, any stained items are set aside and treated or discarded. This obviously didn't happen, or it was overlooked, and for that, I am sorry. I make it a point to work the weekend mornings and be here to mingle with guests, I wish I would have gotten the opportunity to speak to you that morning. I have trained staff working around the clock, we could have fixed this problem right away, had we known. I did make an adjustment to your bill and have responded to all your surveys. I wish you and your family a healthy and happy holiday season.

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