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Teresa J

Not clean - Broken AC- no option to cancel

1.0 of 5 bubblesReviewed 10 Aug 2024
Nearly $600 for a room that was surface clean (don't look in corners or edges!) and NO AC in August!
Room was 83 degrees and crazy humid at 1AM - finally repaired in early morning hours- I get it stuff can break but no offer of comping a breakfast or an even small discount - nope- actually had a bit of an attitude that I told the desk it wasn't a good stay- Found out had been broken a couple of days - we weren't contacted with the option to cancel or even bring a fan! Didn't know until we called down to desk at 9PM- good location but way overpriced- azure restaurant was decent
Date of stay: August 2024
Room Tip: Good location but that's it
Trip type: Travelled with family
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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    Reviews (3,623)
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    5 - 10 of 3,623 reviews
    Reviewed 5 August 2024

    We wouldn’t stay here again. Clean room, comfy bed, but this place lacks simple conveniences that make a stay enjoyable, starting with a sign telling you where to pull in to the hotel entrance. With many one way streets it may take a few trips around to get to the front entrance. Bathroom had one tiny bar to hang towels, room needed several more outlets, and had no hotel orientation materials. We had to guess where to find the pool, cafe, etc. and what times these amenities were available. My husband had to opt for a vending machine after 9 on a Sunday night to get a snack, foregoing the coffee he wanted. Antiquated vending machine didn’t take credit cards, and the front desk was cashless when he tried to get singles for the vending machine. Good thing the valet had singles to help him out. Maid was outside our door, we both individually greeted her and got absolutely no response whatsoever. Our room was not serviced as I had indicated I desired upon check in. A call to the desk did get us fresh towels and toiletries. Elevators were readily available and fast. Some small tweaks could make this place better, but as of now it may cost you a bit more to stay elsewhere, but it would be worth it. We were in town for a wedding and this location allowed us to walk to the wedding venue.

    Date of stay: August 2024
    • Trip type: Travelled as a couple
      • Value
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    Thank Maxine E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 3 August 2024

    The hotel is my favorite stay when going to Asbury Park. Charles the bartender always take care of us with his delicious craft cocktails. We will always return to The Berkeley Oceanfront Hotel for it has the best customer service and is a unique and kitschy place on the ocean.

    Date of stay: August 2024
    • Trip type: Travelled with family
      • Value
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    Thank LisaMarie W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 30 September 2024

    Thank you for a wonderful review! We hope to welcome you back in the future when travels find you back at the Jersey Shore!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 July 2024

    The location of this beautiful Beaux Arts building can't be beat, but that is really the only positive thing I can say for this hotel. The pricing was expensive (almost $500/ night) and the value abysmal. We had to wait in line for 15 minutes to just check in.
    There was a surprise $25 resort fee added when we checked in and we asked if it included beach access (no, that was an addition $6/ person) or parking (no that was an additonal $75-100 per NIGHT, depending on the size of the car) -- we inquired what the resort fee did cover: 2 small bottles of water and access to a small hotel pool. On the first day, we returned to our room at 6 pm, and it had not been cleaned. We noticed that the placard to hang on our door ONLY had "do not disturb" on both sides (vs. "clean our room" on one side). When I called down to ask if we could have our room cleaned, we were asked to "hold" and then got disconnected - twice. We will never stay here again, sadly.

    Room tip: ask for a room of the ocean
    Date of stay: July 2024
    • Trip type: Travelled with family
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    2  Thank Monica Brand E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 June 2024 via mobile

    Was very nice. But there was nowhere to place our bathroom belongings. No tables at all in the bathroom. We had to put everything on a table near the front door. Was super annoying.

    Also, our first night was disturbed by a woman fighting with a man in the room close to us. Kept us up for 2 hours, until the police came and handled it.

    Date of stay: June 2024
    Trip type: Travelled with family
    Thank Judy I
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 30 September 2024

    Hello Judy, thank you for a great review! We apologize for any inconveniences during your stay and assure you that is not the norm. We hope to welcome you back in the future and provide you with an even better experience!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 June 2024

    My wife and I stayed here for our one year wedding anniversary. The staff was very kind and accommodating. We booked an ocean view room and when we checked in, the room we were provided did not have an ocean view. However, we spoke to the staff at the front desk and they rebooked us a room with a beautiful ocean view and the convention building with no issues or hassle. I hate being this person but I will say the rooms are a bit outdated and old. Some things were visibly falling apart. However, last year, in June of 2023, my wife and I got married in Asbury Park and a lot of our friends and family stayed here as it was the more affordable hotel option. I will say, they allowed us to throw an after party after our wedding in the downstairs bar/restaurant with their bartender and even allowed our DJ to hook up some of his equipment so we could continue dancing and drinking and partying. They did not have to do that and yet they did and we kept the party going till like 2am. So while it may be an older hotel, it is an Asbury Park staple and it was really nice to stay here and celebrate our one year wedding anniversary. The pool area is also really beautiful and relaxing.

    Date of stay: June 2024
    • Trip type: Travelled as a couple
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    Thank Jessie_Bart
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 30 September 2024

    Hello and thank you for a wonderful review, Jessie! Your feedback is important to us and we are making changes to the hotel to enhance our product! We are thrilled to hear about your experience with us and hope to welcome you back in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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