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MAP1216
Rome, Italy

Don’t bother.

2.0 of 5 bubblesReviewed 3 Mar 2024via mobile
Old, tired, ridiculous money for what you get.

Had just one night in Asbury with girlfriends and thought it would be a cool location for us. But the hotel is so in need of a return it’s not funny! Stuff falling apart, holes in the screens, leaks in the windows… don’t bother.
Date of stay: March 2024
Trip type: Travelled with friends
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    View more hotels in Asbury Park
    Reviews (3,623)
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    15 - 20 of 3,623 reviews
    Reviewed 16 January 2024

    I enjoyed my stay. Staff was very helpful, room was clean and comfortable. Bed was very comfortable. Great ocean view. Shower fixture can use some updating, but it’s a historic Asbury park hotel.. I would definitely stay again.

    Date of stay: January 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Sandi Z
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 17 January 2024

    Thank you for a wonderful review, Sandra! We are pleased to hear you enjoyed your experience with us. We hope to welcome you back to Asbury Park in the future!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 January 2024

    Five days before my January stay (and due to COVID), I asked if I could change my reservation to February dates. They wouldn't change it without official documentation of a positive test result (I guess an at-home test means nothing...) or a doctor's note. I wasn’t asking for a full refund or discount... just to change the dates. I ended up having to cancel my two-night stay altogether, and they charged me the first night plus taxes.

    I read the fine print when I booked... The hotel charges 50% for any cancellations or modifications within 7 days of the stay. I even thought at the time, "I really hope I don't have to change my travel plans because this cancelation policy is terrible." But I rolled the dice anyhow since the price seemed reasonable for the location. Shame on me. In the future, I won't make this same mistake again. I'll be booking a hotel with decent guest service and reasonable cancellation policies (preferably 24-48 hours), even if it costs me more. I'd rather pay a bit more and get better customer service.

    Date of stay: January 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Chrissy K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 17 January 2024

    Hello and thank you for your feedback regarding your experience with us. I would like to take this opportunity to apologize for the inconveniences you suffered during your attempt to modify your reservation. Please call the hotel directly so I can assist with rectifying your experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 January 2024

    The beds were impossibly hard. It was like sleeping on the floor. Two of the couples in our group changed rooms, including myself and my husband. The new room wasn't that much better. Even the younger people in our group complained about the quality of the beds.

    The TVs in two of the rooms didn't work.

    The overhead light in another room didn't work.

    No one answers the phone at the front desk. When I called to say the TV didn't work, no one answered after several tries.

    When I mentioned this to the woman at the front desk, she told me that they don't answer the phones when they are busy. What would have happened if there were an emergency in the room and not something minor like the TV not working? They should have some kind of system to forward calls to a manager or similar to handle issues. I do not consider this to be a "budget" hotel and would expect much more for the price we paid.

    Finally, the woman at the front desk was rather rude to me more than once including asking me to "step aside" while I reviewed the bill at check out.

    I know they were short staffed, but there is no excuse for some of these problems especially not answering the phone and the front desk person being rude.

    Date of stay: December 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Diane G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 17 January 2024

    Hello and thank you for your feedback regarding your experience with us. I would like to take this opportunity to apologize for the inconveniences you suffered and the dissatisfaction with your stay. Please call the hotel directly so I can assist with rectifying your experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 17 December 2023

    Cute boutique hotel with incredibly kind and friendly employees. It was clean and well kept. We Loved the hotel’s location; it was right in the heart of everything with plenty of restaurants nearby. It is just a few blocks from theatres, Times Square, and Rockefeller center.

    Date of stay: December 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Carrie K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 17 January 2024

    Thank you for a great review, Carrie! We hope to welcome you back in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 December 2023 via mobile

    The hotel is well situated the staff very friendly and helpful the room was very nice and spacious with a sea view the bed very comfortable. We went out off season which Was nice and quiet but in the summer it is the place too be with fantastic beaches and lots more to see

    Room tip: If you use this hotel you have to pay deposit which you get back when you leave .
    Date of stay: November 2023
    Trip type: Travelled as a couple
    Thank Peter H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 13 December 2023

    Thank you for a wonderful review, Peter! We are thrilled you enjoyed your experience with us, and we are so glad you chose our hotel during your travels to Asbury Park. We hope you visit us in the summer!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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