The beds were impossibly hard. It was like sleeping on the floor. Two of the couples in our group changed rooms, including myself and my husband. The new room wasn't that much better. Even the younger people in our group complained about the quality of the beds.

The TVs in two of the rooms didn't work.

The overhead light in another room didn't work.

No one answers the phone at the front desk. When I called to say the TV didn't work, no one answered after several tries.

When I mentioned this to the woman at the front desk, she told me that they don't answer the phones when they are busy. What would have happened if there were an emergency in the room and not something minor like the TV not working? They should have some kind of system to forward calls to a manager or similar to handle issues. I do not consider this to be a "budget" hotel and would expect much more for the price we paid.

Finally, the woman at the front desk was rather rude to me more than once including asking me to "step aside" while I reviewed the bill at check out.

I know they were short staffed, but there is no excuse for some of these problems especially not answering the phone and the front desk person being rude.