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Phil

Avoid

1.0 of 5 bubblesReviewed 2 Oct 2023
This is a terrible, run down property. The rooms are disgusting for any traveler who stays in anything nicer than a Holiday Inn. The carpets are wet in the rooms. The hallways are dirty. The building is nearly 100 years old and you can see and feel that across all aspects of your stay. I would sincerely recommend staying down the block at The Asbury Hotel. Save yourself the trouble of overpaying for a dirty stay. I don't want to tarnish the staff or their efforts, there is simply nothing they can do to overcome a lack of investment in the propery.
Date of stay: October 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this review
Responded 6 Nov 2023
Thank you for your feedback regarding your stay with us in Asbury Park. We apologize that our hotel did not quite meet your expectations and will use your feedback as an opportunity to improve our product. We wish to welcome you back in the future and provide you with a pleasant experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (3,623)
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    23 - 28 of 3,623 reviews
    Reviewed 20 September 2023

    The Hotel was mostly pleasant and maintained though you could see it has been around for a while. They, like many hotels, have a daily resort fee and parking is $50 per day.
    The hallways to the rooms were dimly lit with tiny spotlights, like in some sci-fi movie. Coupled with the choice of dark brown, black, and gold for carpeting didn’t convey a friendly fun atmosphere.
    They have an on prem restaurant which we decided to give a try. It’s an Italian themed venue. The waitress was very good, and the tomato sauce /gravy was fantastic! But they did not have their S#7t together.
    We ordered 2 glasses of a “House” cabernet that took 25 minutes to arrive at the table. 25 mins?? The waitress explained they were out of that and had to run out to the store and purchase some. Again… huh??
    After the appetizers we waited another 35 min for our simple order or chicken parmesan. We were told that they forgot to put our order into the kitchen. The chicken was burnt, and they also had used very thin cut cutlets which had turned to leather. Now we were told they had a new chef who was not up to speed. Again… Huh??
    When we got check(s) we were present with a separate one from the bar for the wine. $14 per glass for “House” cab. The bill said it was Josh Cellars Reserve. “House cab”??
    So Hotel is OK, …. The restaurant…. Not at all.

    Room tip: Avoid the retaurant
    Date of stay: September 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Sage3k
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 7 November 2023

    Hello and thank you for your feedback regarding your stay with us in Asbury Park. We appreciate the detailed comments and concerns so that we can utilize the information to further improve our product and hotel. We opened the Italian restaurant towards the end of the season and now have simpler processes streamlined. We look forward to welcoming you back in the future and providing a more enjoyable experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 September 2023

    Ok I like to give my reviews as pros & cons
    Pros:
    Location, close to beach & boardwalk across the street, spacious if dated room, cool AC, amenities like the pool, patio areas, ping pong tables, pool table, friendly front desk staff, dog friendly, comfy beds & lots pillows, clean, adequate storage space

    Cons:
    Loud even on top floor very late at night, very loud hallways very late at night (I think they get a lot of wedding parties), bathrooms are tiny & awkward, sinks are sooo low & don’t drain, no fridge or microwave in room which you would expect at this price point, not even a coffee maker but there is free coffee in the morning at the cafe, $70 for our small SUV to park which is kind of ridiculous after summer season is over (would be expected in season tho), dog friendly can get annoying with all barking, cafe doesn’t make food to order, things are premade & I received 2 stale croissants, make other breakfast plans which is a pain!!!

    All in all, I would not stay here again at this price point but would consider it at a lower price in the future, however not excited to come back.

    Room tip: Ask for a high floor bc this place gets loud, make breakfast plans elsewhere
    Date of stay: September 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Marietta2015
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 19 September 2023

    Hello Marietta, thank you for your detailed feedback regarding your most recent stay with us. We use all of our guest reviews as an opportunity to improve our product and hotel. We have taken note of your concerns and hope to welcome you back in the future to provide a more positive experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 September 2023

    Staff was very friendly, room was clean and updated, location is perfect, dinner was very good! Pool was a bit over crowded but it was 90 degrees and sunny on holiday weekend, cool bar at the pool made up. Great stay

    Room tip: Little pricey but use the valet parking
    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank Barry C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 19 September 2023

    Thank you for a wonderful review!! We are thrilled you enjoyed your experience with us and can't wait to welcome you back to our hotel in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 September 2023

    The hotel mezzanine was beautiful, if a bit underutilized. The pingpong and billiards table was nice to see activity in the lobby, but it got a bit rowdy with the late night crowd. The valet service is understandably a bit pricey$50-70 for being beachside. However, after I told the valet staff my ticket number, he said he would go to get the car. Half an hour later, I checked to see the progress and delay, and another valet staff member said the ticket was never processed. He quickly got the car but the delay was inconvenient.

    Beautiful hotel front and location. In house pizza bar and cafe open late hours is nice. Everybody comments on the dated interior, but it has considerable charm. The rooms could use stock mini fridges/microwaves/coffee machines. And the windows for ocean view rooms are locked, so if condensation builds up from the humidity, you cannot unfortunately open the windows. So the ocean view becomes wasted.

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank Christopher S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 19 September 2023

    Thank you for your detailed feedback, Christopher. We appreciate your time and apologize for the inconveniences we did cause during your stay. We are thrilled you enjoyed your overall experience with us and can't wait to welcome you back to our hotel in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 September 2023

    Hotel staff was accommodating and helpful! Always a great stay at The Berkeley! Thank you to all who made our trip welcoming and enjoyable! We come back every year and always get the best service! See you next year!

    Room tip: Parking could be a problem. Get there early!
    Date of stay: September 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank JSRusso
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Laura Ferrara, Owner at Berkeley Oceanfront Hotel, responded to this reviewResponded 19 September 2023

    Thank you for a wonderful review!! We are thrilled you enjoyed your experience with us and can't wait to welcome you back to our hotel next year!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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