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Shakira H

Great stay for a getaway weekend

4.0 of 5 bubblesReviewed 8 Oct 2024
Cute hotel with great location close to most things. Literally steps away from the boardwalk and the stone pony.

Only downside is how small the standard room is. It slightly feels like a hostel. If you like more room definitely get the deluxe.
Date of stay: October 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this review
Responded 25 Oct 2024

Thank you for your lovely review! We’re thrilled to hear you enjoyed our location and found our hotel cute. Being just steps away from the boardwalk and the Stone Pony is definitely a highlight!

We appreciate your feedback about the room size. Our standard rooms can be cozy, but we’re glad you found the deluxe option appealing. We hope to welcome you back soon for a more spacious stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (1,468)
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    Reviewed 9 October 2024

    Asbury Hotel Review

    I love visiting Asbury Park with my family, and for years, our tradition has been to stay at the Asbury Hotel. Unfortunately, the quality of our most recent stay paled in comparison to our experience with the hotel in years past.

    That’s not to say it was all bad. Let me go over the good stuff first:

    1. This hotel is in an AWESOME location. It’s a quick two block walk to the boards and the beach. It’s enough distance from the commotion of the main strip to have peace and quiet when you want it. (We were also on the third floor, which was away from both the lobby bar and rooftop cantina.)

    2. The Asbury’s decor is cool, minimalist, and beautiful. The lobby is very open with high ceilings, big chunky wood picnic tables, a small cafe and bar, a sunken couch area with colorful cushions, and a pinball machine. Great to spread out if you’re with a big group.

    3. The shower is AMAZING. It has one head that’s a rain shower and another that’s a handheld. The whole shower is enclosed with sliding glass doors, keeping the rest of the bathroom from getting steamy. The water pressure level is perfect.

    Now, here are the reasons why our most recent stay was disappointing:

    1. Parking was a nightmare. The parking lot for guests used to be complimentary. Now it’s $50/day and your car has to be retrieved and parked by a valet — you don’t have the option to retrieve it yourself. So if there are people ahead of you in line, get ready to wait. (All that being said, if you’re not going to be using your car that often during your stay, this parking set up could be a good choice aside from the greedy $50/day fee.)

    Using meters is another option, which is what we did. The cost was slightly less than the $50/day, but we had to regularly make sure that our time didn’t run out. If you do this, be prepared: The parking authority vultures will be right there with a ticket. Everything is digital, so they know exactly when your time is up.

    In hindsight, if I were able to scan my room key to go in/out of the guest parking lot as needed (and not have to wait for a valet), I would have chosen this option, and deal with the sting of the $50/day gouge. We had recently visited a major metropolitan city and stayed in a hotel many times the size of the Asbury, where for $17/day we were able to do this.

    2. The floor in our room was filthy. This has also happened on previous stays. I need to go through many rounds of wipes before they stop turning black from the dirt.

    3. The ACs are not maintained. Parts of the unit were broken and the filters were completely black. A family member wound up having irritated eyes and sinuses. After I cleaned the filters, their symptoms subsided.

    The main issue that would keep me from booking here again is the parking situation. The second is the lack of cleanliness and maintenance. I hope that management can remedy these situations in the near future. The Asbury is in a great location, but they’re not the only hotel near the sea.

    Date of stay: August 2024
    Trip type: Travelled with family
    1  Thank SHZTravelReviews
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this reviewResponded 25 October 2024

    Thank you for your thoughtful review and for sharing both the positive and negative aspects of your recent stay with us. We truly appreciate your loyalty to The Asbury and your detailed feedback.

    We’re delighted to hear you enjoyed our location, the decor, and the amazing shower! It’s wonderful to know you found spaces in the lobby accommodating for your family gatherings.

    However, we sincerely apologize for the parking challenges and the cleanliness issues you experienced. Your comments regarding the valet service and the parking fees have been noted, and we understand how important convenience is for our guests. We're also sorry to hear about the condition of your room and the AC unit; this is certainly not the standard we strive for, and we will address these concerns with our maintenance team.

    Thank you for bringing these matters to our attention. We are committed to improving and hope to have the opportunity to welcome you back for a better experience in the future. Your feedback is invaluable to us as we strive to enhance our guests’ stays.

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 9 October 2024

    Suuuuch a lovely hotel. Was our first time in Jersey shore and if I'm going to be very frank, we didn't have super high expectations. But we went during the low season and The Asbury made our experience just so relaxing and cosy and wonderful. The staff are warm and helpful and the environment they create with the daily events is so quaint and wonderful. Our experience at the Asbury showed us a side of Jersey Shore we weren't anticipating. Would definitely return - great for value as well!

    Date of stay: September 2024
    Review collected in partnership with this hotel
    Thank aniselondon
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this reviewResponded 25 October 2024

    Thank you for your wonderful review! We’re thrilled to hear that your first visit to the Jersey Shore exceeded your expectations, and we’re so glad The Asbury played a part in that.

    It’s fantastic to know you found our staff warm and helpful, and that you enjoyed the cozy atmosphere and daily events. We strive to create a relaxing environment for our guests, and it’s great to hear that it made your stay memorable.

    We’d love to welcome you back for another visit! Thank you for sharing your experience, and see you next time!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 8 October 2024

    Yep, funky, but isn't worth the money. What you want from a hotel is a good bed, a good sleep and a good hot shower. None was found here, all for $600/night off season. Also, terrible service. No hot water the entire stay, even though reported. Stay somewhere else for half the price.

    Date of stay: September 2024
    Trip type: Travelled as a couple
    1  Thank Pat C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this reviewResponded 25 October 2024


    Thank you for your feedback. I’m sorry to hear that your stay did not meet your expectations, especially regarding the bed, hot water, and service. We strive to provide a comfortable experience for all our guests, and it’s disappointing to learn we fell short.

    Please know that your concerns are being taken seriously, and we will investigate the hot water issue further. We appreciate your insights and hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughts.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 October 2024

    Great atmosphere, love the decorations and vibe of the place! The room we stayed in was very small, and felt very "wet". I believe our air conditioner was broken because although it was hot in the room, the sheets felt almost damp and there was a musty smell. Our family stayed for wedding and we did have one problem with a staff member ( I dont know his name), but the rest of the staff was pleasant and very helpful!

    Date of stay: October 2024
    Review collected in partnership with this hotel
    1  Thank Koryn P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this reviewResponded 25 October 2024


    Thank you for your review! We’re glad to hear you enjoyed the atmosphere and decorations of our hotel. It’s wonderful that you were able to be with family for a wedding, but we’re sorry to hear about the issues you experienced with your room and the air conditioning.

    Your feedback is important to us, and we will certainly address the concerns regarding the humidity and musty smell with our maintenance team. We also appreciate your comments about our staff; we’re committed to providing excellent service, and we’ll be sure to address the situation you mentioned.

    Thank you for sharing your experience, and we hope to welcome you back for a more comfortable stay in the future!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 October 2024

    The staff rude and rooms are small, but very expensive. Would not return. Food very expensive and they automatically add gratuity to everything. Valet has no personality and very rude. All staff could not be bothered with helping in anyway. Very bad experience.

    Date of stay: September 2024
    Review collected in partnership with this hotel
    1  Thank Elayne C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Shaun La Gala, Guest Services / Front Office at The Asbury Hotel, responded to this reviewResponded 25 October 2024

    Thank you for your feedback. I'm truly sorry to hear about your experience during your stay. It’s disappointing to learn that our staff did not meet your expectations, and I apologize for any rudeness you encountered.

    We take your comments seriously and will address these concerns with our team to ensure we provide a more welcoming atmosphere. I also appreciate your feedback regarding the room size and pricing; we strive to be transparent about our offerings.

    Thank you again for sharing your experience. We hope you might consider giving us another chance in the future to provide the stay you deserve.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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