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All reviews cruise ship jinji lake the club lounge nautical theme boat restaurant business trip lake view excellent hotel the hotel staff outdoor pool special thanks breakfast buffet home away from home lobby bar japanese restaurant rooms are spacious sunseeker
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Reviewed 18 March 2018 via mobile

Very good and friendly service by Max Ma and Shanny Wang. Will come back! Enjoyed the view of the lake. Food was good, too. I shall recommend the hotel and the club lounge to colleagues, partners and friends.

Stayed: March 2018, travelled on business
Review collected in partnership with 单个酒店
Thank thomasrinn2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 20 March 2018

Dear thomasrinn2018,

Thank you for taking time to share such a motivating review with us. We are delighted to know that you enjoyed your stay with us and that our service, lake view and food made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

very unique building which looks like a ship. Impressive lake view in lobby,excellent service during staying. overall very good experience. Very convenient location which just beside one of the best shopping mall in Suzhou.

Stayed: March 2018, travelled solo
Review collected in partnership with 单个酒店
Thank Malussomeone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 15 March 2018

Dear Malussomeone,

Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciated the unique theme, service and location of our hotel, the aspects of our hotel that are preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again and we look very much forward to welcoming you back in the future.

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Reviewed 13 March 2018 via mobile

I had a great stay here and always great staff especially thks to Sue and Livia in club lounge. The hotel lies besides the Jinji lake with wonderful lake view. And the room is perfect. I got the best service in the hotel. Thanks to club lounge team.

Stayed: March 2018, travelled on business
Thank guido g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 14 March 2018

Dear guido g,

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff and service at club lounge made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

Great location, located on a corner of the lake with good views. Breakfast buffet is excellent and staff were friendly and available. Rooms are good size and lobby bar is comfortable. Can walk around lake paths and public transportation is not far.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank d w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 7 March 2018

Dear d w,

Thank you very much for staying at Crowne Plaza Suzhou and sharing your feedback with us. We are glad to learn that you like our location, lake view, breakfast buffet, staff and rooms. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2018

I stayed here for two nights on business. It is a large Western style hotel with all hotel amenities, in line with the reliable Crowne Plaza brand. Large, comfortable room with a view over the lake, very clean, warm and with everything you need. Possibly the largest, most comprehensive breakfast buffet I've ever seen. With a few hours to spare I also had my hair trimmed and blow dried (very good and cheap) and a hot stone massage in the spa (very good but not cheap). They weren't busy so I got immediate appointments, which is what you need on a short business trip. Definitely recommend.

  • Stayed: December 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank WilliamsFamilyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 3 March 2018

Dear WilliamsFamilyUk,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are delighted to know that you enjoyed your stay with us and were highly impressed by our hotel amenity, room, view, breakfast, hair salon and SPA service. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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