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Reviewed 9 November 2017 via mobile

This is a very good hotel. The building is nicely positioned next to a lake and the surroundings look green. Rooms are large and luxurious with a seperate shower. There is one small downside and that is that it is in a business area so it is very quiet outside and you need to go with the taxi to restaurants.

Stayed: November 2017, travelled on business
Thank Michiel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded 10 November 2017

Dear guest,

We appreciate you taking time to share with us your experience while at our hotel. We are delighted that you like the view and facilities of hotel.It is our honor to welcome you back to Four Points by Sheraton Suzhou.

Regards!
John Sheng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

It was a nice hotel with clean rooms and friendly staff. The breakfast had reasonable varieties. I was a bit surprised that the hotel restaurant did not serve lunch, but maybe it's because of the location. Overall, I enjoyed the stay.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Hawk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded 24 October 2017

Dear guest

Very appreciate you for taking time to share with us your experience while at our hotel.We are glad you enjoyed your stay and that the service and facilities met your expectations.Thank you again for your recommendation.We are looking forward to your return.

Regards!
John Sheng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

This was a fantastic hotel in/near the Suzhou Industrial Park. Set on Dushu Lake, there are a number of trails around the lake for walking. Huge breakfast buffet every day (both Chinese and Western foods). A couple of nice restaurants. Service was impeccable. Staff very friendly. I would definitely stay there again.

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank BrPaSm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded 29 August 2017

Dear guest

Very appreciate you taking time to share with us your experience while at our hotel. We are glad that you like the food, the service and the environment at our hotel. Thank you again for your support and we hope to welcome you back soon.

Regards!
Amy Xue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

It's a really nice hotel in SIP, Suzhou, if you are travelling to Higher Education Zone in there. Service was really good, really comfortable beddings and really quiet rooms. Would recommend it to you for any travel.

  • Stayed: August 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank glric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunny S, online executive at Four Points by Sheraton Suzhou, responded to this reviewResponded 1 August 2017

Dear guest

Very appreciate you for taking time to share with us your experience while at our hotel.We are glad you enjoyed your stay and that the service and facilities met your expectations.Thank you again for your recommendation.We are looking forward to your return.

Regards!
Amy Xue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

Convenient if you're visiting companies at the Suzhou Industrial Park, otherwise it is quite a distance from the town centre and tourist attractions. At night, the area is dead. This hotel is exactly what you can expect from a Four Points in a Tier 2 city: things work and are clean, but everything is extremely basic: the bare rooms, the industrial-looking amenities, the gym equipped with a few dated machines, the sad restaurants, the friendly but minimum service. We had dinner at China Spice, where the quality of almost every single dish was below-average. The breakfast buffet is adequate. Prices are reasonable, so not a bad value proposition if you have to stay in the Industrial Park.

Stayed: July 2017
1  Thank Lam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this reviewResponded 21 July 2017

Dear Guest ,

We appreciate you taking time to share with us your stay experience, I would like to sincerely apologize for your recent stay in our hotel was below your expectations. The line 2 railway has been opened, it only takes around 30 minutes from hotel to city center, hope it can make your trip more convenience. I have shared your valued feedback with the appropriate hotel team to ensure that we take immediately action to improve. We are looking forward to your return.

Regards!
Amy Xue
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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