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All reviews free access hotel guests rabbit warren traditional architecture outdoor pool third floor beautiful garden a bit confusing beautiful hotel scenic area club room old city sheraton hotel chinese garden room card showing its age room was spacious and clean
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Reviewed 13 August 2018

Not a bad hotel, that looks that had a better times. Breakfast not worth at all, basically chinese food everywhere there were no international food. Rooms very old. They make you use hat on the outdoor swimming pool while they do not mention on the swimming pool rules, but they don't care there is a lot of people smoking around the swimming pool. Situation it's good for tourism and you can access to a nice traditional garden directly from the hotel.

  • Stayed: September 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Óscar O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 23 August 2018

Thanks for staying with us and we are sorry to hear that you didn't have a very pleasant stay here. Please rest assured we have addressed the issues you mentioned with the team to follow up, ensuring a better experience for your next trip here.

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Reviewed 5 August 2018 via mobile

The hotel's environment is very good. There are more people on the weekends. The check-in has been waiting for a long time but the staff's attitude is very good. The service at the front desk is very warm and thoughtful when checking in. I will come back next time.

Stayed: August 2018, travelled solo
Review collected in partnership with 单个酒店
Thank 1,114,283,933
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 23 August 2018

Thank you for your stay with us and for taking your time to share your experience with other travelers. We're happy to hear that you enjoyed your stay here and looking forward to seeing you again.

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Reviewed 28 July 2018 via mobile

The hotel is very nice on the outside, although inside need some arrangement. It is a typical Chinese palace, a little fuzzy because the reception is on the third floor and you have to take an elevator and for the rooms you have to take another elevator depending on the module that your room is located. The breakfast is spectacular. The rooms need an upgrade, but the beds are huge, no noise, air conditioning, two bottles of free water every day, safe. No guarantee on arrival is needed. There is a huge pool and the garden behind is super relaxing, with its lake, its pagoda, its trees ...
Highly recommended ...
The town is not so worth it ... travel agencies sell it as the Venice of China but it must beVenice of the sixteenth century, because the houses are sinking and the canals are quite ... deplorable ....

Stayed: July 2018, travelled as a couple
1  Thank Alvaro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 30 July 2018

Thank you for your stay with us and for taking your time to share your experience with other travelers. We were pleased to read you liked the environment of the hotel and we're looking forward to seeing you agian. :) Best regards,

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Reviewed 25 July 2018 via mobile

This hotel was by far the best hotel we stayed in on a recent 26 night tour if China. The room was just the best, even a soft bed, remarkably clean with a great bathroom. Breakfast was to die for, you could eat till lunchtime and still not of tried everything. The grounds were a lovely place to walk around with a lovely lake and pagoda. Thank you Pan Pacific for a great stay.

Stayed: July 2018, travelled with friends
1  Thank 5RichardS5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 26 July 2018

Hi Richard,

Thank you for staying with us! We are very pleased to hear that you enjoyed your stay at Pan Pacific Suzhou. We're looking forward to seeing you soon!

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Reviewed 22 July 2018 via mobile

The staff is very kind and helpfull especially towards the kids (6 and 7 years old). The cherry on top on this 'cake' was the snacktime between 18.00 and 20.00. With small kids you can easily use it as diner. The is healthy food - salades - but also child favorites such as sweets and cakes.

Stayed: July 2018, travelled with family
Thank Hanneke K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPSuzhou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 25 July 2018

Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you enjoyed your stay in Pan Pacific Suzhou and we're looking forward to seeing you and your family again. ;)

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