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Reviewed 27 August 2017

Stayed many times at this hotel, the design of the buildings follows Chinese traditional style well located next to the Panam Garden Great swimming pool inside and out, new Japanese restaurant. 5 min walk to the subway.

Date of stay: August 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank 45mrs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 21 September 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2017

The hotel itself is lovely, the grounds and artitecture are lovely. That's about it for my positives.
The pool is considerably small compared to the photos & it was shoulder to shoulder with people so we couldn't even get in.
The rooms were big and we had a family room that had a curtain you could pull across which was hardly but the kids part didn't have proper block out blinds and in the morning their room lit up like a christmas tree which made them wake up very early (not ideal at all).
The biggest problem was the lack of English. We stayed in a club room so in their we would have expected some basic English- but no they looked at us stupid every time we talked.
If English is you're only language don't bother- do your research and book somewhere else.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Michelle V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 28 August 2017

Warm greetings from Pan Pacific Suzhou. First and foremost, thank you for staying at Pan Pacific Suzhou and for taking the time to writer the review. We have noted your comments regarding the service and signage. We sincerely apologize for any of the inconveniences caused. We would like to assure you that I have discussed your feedback with the Heads of Department concerned in order for them to take corrective measures to ensure the same situation does not happen again. Please allow us to share with you a statement a famous Chinese poet once declared, “In Heaven there is Paradise; on Earth there is Suzhou and Hangzhou.” We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Checked into Pan Pacific Suzhou and was amazed by the hotel's beautiful architect. Have never seen hotels with such classical designs with the exceptions of Chateaus in European countries.

The Main Lobby is on the third level. The car ramp that leads up to it was nothing less than impressive. According to the staff, this hotel was built according to classical Suzhou architecture with connecting corridors that leads to the guest rooms. From the plaque at the entrance of the hotel which shows that the hotel was officially declared opened by our past Minister Mentor Mr Lee Kuan Yew.

I was upgraded to the Club room which were housed in the separate building with its own check in desk, Italian restaurant, conference rooms and gym facilities.

The rooms were huge (at least 50sqm) and each room has a small private garden typical of the Suzhou famous gardens. The building was cleverly built so that every bathroom has natural lighting. Ingenious!

Rooms come with the usual club benefits such as complimentary breakfast, free drinks (including wines and beer) from 5-8pm and two pieces of free laundry amongst other benefits.

Love this hotel! This is my favorite hotel that I have ever stayed so far in all my travels and will surely return again if I visit Suzhou.

Date of stay: April 2017
Trip type: Travelled on business
Thank GraceC3237
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 26 August 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

Stayed for 5 nights for almost a week long business trip, selected this hotel as it showed great reviews in general. I would agree that this hotel would be more of a choice if you're on family vacation, as they have amazing outdoor pool (not very common in Norther China with 4 seasons climate, most hotel has indoor, while this one has both). However, I wold probable stay closer to the financial center with more access to international flavors. but nevertheless, really nice hotel, would just hope the hotel would make more effort to have more English speaking staff.

Room tip: Pool view rooms are the best
Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank jslax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 26 August 2017

Dear Valued Guest,

Thank you very much for staying with us and for taking the time to write down your valued comment. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one.

Pan Pacific Hotels Group and all of us at Pan Pacific Suzhou take pride in providing our guests with the highest standards of hospitality. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations.

A famous Chinese poet once declared, “In heaven there is paradise, on earth there is Suzhou and Hangzhou.” We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

Visiting Suzhou for a couple of days and looking at TripAdvisor decided to stay here.

Zero English spoken here.

The hotel has two wings, the general wing which caters to Chinese tourist groups,and the Pacific Wing which is substantially better. You can tell the minute you enter the Pacific wing by the pleasant smell. However the taxi dropped me off at the main entrance on arrival - no porters and no one to assist with luggage - just as well I only brought a trolley bag.

Transferred to the Pacific wing where my reservation was for and checked in. Very little English. Check in agent said he would find me a map in English. Came back and gave me a map - Russian !!!

Room was nice. Air conditioning working but wifi signal varied between non existent and poor. Nice bathtub and shower.

Japanese Restaurant in Pacific Wing lobby was surprisingly good, although it has only one or two tables occupied at maximum,

Main restaurant is poor - zero English again. Asked for an omelette for breakfast this morning. Chef looked at me as though I had come in from outer space. I left having had a cup of coffee and an orange juice.

Can't wait to reach Hong Kong later today.

At best a three star hotel. Hard to imagine otherwise.

Free access to the Penman Garden and pagoda as that backs on to the hotel. Hotel ID required for free access.

If your a foreigner visiting Suzhou - there has to be better hotels here.

Date of stay: August 2017
Trip type: Travelled on business
1  Thank NigelG407
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan_Pacific_Suhzou, Public Relations Manager at Pan Pacific Suzhou, responded to this reviewResponded 26 August 2017

Warm greetings from Pan Pacific Suzhou. First and foremost, thank you for staying at Pan Pacific Suzhou and for taking the time to writer the review. We have noted your comments regarding the service and signage. We sincerely apologize for any of the inconveniences caused. We would like to assure you that I have discussed your feedback with the Heads of Department concerned in order for them to take corrective measures to ensure the same situation does not happen again. Please allow us to share with you a statement a famous Chinese poet once declared, “In Heaven there is Paradise; on Earth there is Suzhou and Hangzhou.” We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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