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Reviewed 28 August 2018

I spent 4 days in Suzhou this month for a business conference and I must say that I am actually quite impressed with Suzhou and its surroundings. I did not quite see the Venice of China as is illustrated in the tourist magazines but the city was indeed criss-crossed with water canals with some pretty Chinese style bridges, generally very green and well built up with several modern Western style quartiers and leisure spots. Marriott Hotel was one of those relatively recently built up hotels by the lake and the golf course with its twin hotel Radisson firmly attached right through its bowels and sharing common management conference facilities and amenities. The cleanliness and quality of the material and finish was fairly visible everywhere in the hotel from the reception to the rooms to conference facilities and bars and restaurants. The room was big, clean and comfortable with many little luxuries and sleeping was a joy on the big, comfortable bed and in the quiet setting of the hotel. The staff were nice and friendly with a big smile (at least most of them), however, the majority was very inexperienced and spoke hardly any or very little English. That, of course, made life a little difficult and complicated when it came to asking about the food at breakfast or ordering a coffee in the reception cafe or checking the availability of spirits at the bar. Overall a reasonably good stay but once the staff is better trained/experienced and can communicate with international customer much better, it will be a great business and leisure hotel for all.

Room tip: Higher floors have great views of the golf course and lake.
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Okai_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeta Y, Public Relations Manager at Suzhou Marriott Hotel Taihu Lake, responded to this reviewResponded 31 August 2018

Dear Valued Guest
Thank you for choosing Suzhou Marriott Hotel Taihu Lake. As a Marriott valued guest ,we see that there are few areas for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. We already shared your comments to related department and concerned people to take actions to improve.
Thanks again, and we hope you'll choose Suzhou Marriott Hotel Taihu Lake the next time you're in Suzhou.
Eric Chen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

Good experience and the Hotel is located near the Beautiful lake. The hotel staff is very nice and fridendly. The hotel lounge is quiet in Friday evenings and HH provided menu good instead of buffet. The service staff Eva and Tracy are very nice and kind -:)

Date of stay: May 2018
Trip type: Travelled on business
Review collected in partnership with 单个酒店
Thank golfzhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeta Y, Public Relations Manager at Suzhou Marriott Hotel Taihu Lake, responded to this reviewResponded 14 May 2018

Dear golfzhang,

Thank you very much for your excellent review. I am delighted to hear that you enjoyed the hotel service and food & beverage experience at our Executive Lounge, very nice to know Eva and Tracy are impressed you, we always put a high premium on providing genuine care and comfort for our esteemed guests.

We look forward to welcoming you with another equally pleasant experience on your next visit.

Yours Sincerely,

Eric Chen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

Amazing clean room & great staff. Special thanks yo Tracy, Cynthia & Tiffany. All the best for all of you.
Amazing scenery of Taihu Lake. We can enjoy cycling and playing golf here.
Good weather and unforgetable memory

Date of stay: May 2018
Trip type: Travelled on business
Review collected in partnership with 单个酒店
Thank whacsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeta Y, Public Relations Manager at Suzhou Marriott Hotel Taihu Lake, responded to this reviewResponded 7 May 2018

Dear whacsa,

Thank you very much for your brilliant review. I am trulg grateful to hear that the service provided byTracy, Cynthia and Tiffany went above and beyond your expectations. We always strive for perfection and only want to provide the finest personal service and facilities for our guests to enjoy.

We look forward to welcoming you back soon.

Eric Chen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018 via mobile

Hotel very nice and clean, new Hotel with good standard and very good landscape.
Their staff also nice and very helpfull, new few of them name Cynthia, Tiffany and Tracy
Will surely comeback for next trip in suzhou.
;)

Date of stay: May 2018
Trip type: Travelled on business
Thank evn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeta Y, Public Relations Manager at Suzhou Marriott Hotel Taihu Lake, responded to this reviewResponded 4 May 2018

Dear evn11,

Thank you very much for your lovely review!

I am delighted to hear that you had a wonderful journey with us and enjoyed our exceptional service. We are pround that the service provided by Cynthia, Tiffany and Tracy lived up to your expectations. Marriott always put a high premium on providing genuine care and comfort for our esteemed guests.

Look forward to welcoming you back soon.

Yours Sincerely,

Eric Chen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

We stayed at the Marriott for two nights for our anniversary. From the check in with Avril, things were so smooth, and the staff were so helpful throughout our stay. We received a free upgrade and were able to enjoy the executive lounge where Elsa and her team were so kind and thoughtful. The staff went above and beyond to make our anniversary weekend special. We received a hand written card and bottle of wine in our room. The hotel itself is very clean and modern. The swimming pool and fitness center are actually located in the Renaissance next door (about a five minute walk if you stay inside the buildings). The fitness center has everything you would need. There is also a sauna and steam room in the locker room. Don't forget your swim cap if you plan on swimming (otherwise you can buy one on sight). The breakfast buffet was extensive in its options and had delicious fresh fruit and cheese. Our favorites were the pancakes and waffles! The pastries at breakfast were our least favorite-a bit dry and not very flaky. The location is wonderful as it a short walk from the lake with a great running/cycling path running alongside. You can also rent bicycles from the hotel. Overall, we had a wonderful stay and hope to return again someday!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank badgerrun11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zeta Y, Public Relations Manager at Suzhou Marriott Hotel Taihu Lake, responded to this reviewResponded 16 April 2018

Dear badgerrun11,
Thank you very much for your brilliant review. I am trulg grateful to learn that you enjoyed your anniversary at Suzhou Marriott Taihu Lake Hotel. I have also reflected your breakfast comment to our Executive Chef and Director of Beverage & Food for their further review. At Marriott we are committed to delivering the finest personal service and facilities to our guests.
Look forward to welcoming you back in the nearest future.
Eric Chen
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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