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All reviewsa big shopping mallone night staystayed herelovely hotelroom was spacioustour groupspirefridgesupermarketfacilitieschinapropertywifigym
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Reviewed 27 July 2018 via mobile

I use this hotel whenever I spend the night on business in Suzhou. It is in a convenient location near the economic development zone, so no traffic jams, quick ride to work. There is a big shopping mall just nearby, where in can buy for all conveniences

Hotel is clean, daily new and facilities in good shape. I have not tried spa or pool.

Rooms are spacious and well maintained, bathrooms are spotless and showers large. Nice big shower heads I can recommend.

Staff are friendly and polite, front desk efficient.

All in all a good place to stay, which I can well recommend. Thanks!

Stayed: July 2018, travelled on business
Thank Christian v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, 经理 at Holiday Inn Suzhou Huirong Plaza, responded to this reviewResponded 9 August 2018

Dear Christian v,

Thank you for sharing your recent stay experience with fellow tripadvisor members.
We are delighted that you enjoyed the overall services and facilities. We very much look forward to welcoming you back again in the near future.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018 via mobile

Clean and fresh lovely hotel. Breakfast was plentiful and varied with Western and Asian choices, the rooms were of decent size and the beds were very comfortable and sheets lovely and crisp. Front desk was very helpful.

Stayed: June 2018, travelled with friends
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Manager at Holiday Inn Suzhou Huirong Plaza, responded to this reviewResponded 4 July 2018

Dear Guest,
Thank you for taking time to post your feedback regarding your recent stay at Holiday Inn Suzhou Huirong Plaza.
We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.
Thank you again for your support and we look forward to welcoming you back to the Holiday Inn Suzhou Huirong Plaza in the near future!

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Reviewed 10 June 2018

Rooms are clean and big with all necessary amenities and toiletries. We requested for the mini-bars to be emptied and cable tv to be de-activated and all was done prior to our check-in.

I was here on an immersion trip with my pupils from Singapore. The service staff were very patient to the children's needs even though they can be quite rowdy at times. The hotel was able to provide 2 morning calls to all our rooms in the morning (timing as per our requests). What left me with the deepest impression was, it was raining heavily one evening (9pm) and the coach was unable to park next to the shelter. The hotel staff took the initiative to help shelter the children (all 40 of them) and teachers from the coach to the hotel. Thank you for the enjoyable stay!

  • Stayed: May 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Magdala79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Manager at Holiday Inn Suzhou Huirong Plaza, responded to this reviewResponded 13 June 2018

Dear Guest,
Thank you for your stay with us at Holiday Inn Suzhou Huirong Plaza. We are pleased to know that you appreciated our hotel‘s rooms. Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future soon. Thank you!
Sincerely,

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Reviewed 5 June 2018 via mobile

Stayed here as part of a trip a sea tour, everything gas fantastic, the rooms were spotless and clean. The beds were soft and warm, the gym was really good, with a nice selection of cardio machines and free weights. Water pressure in the rooms was awesome, very relaxing. Only this to be mindful of is the buffet. For me I had no problems, but when it got busier some people were asked to come back later, and they said that there wasn’t enough of what they wanted. I loved the buffet and the matcha cakes they had for dessert. Definitely worth staying here, only wish I could stay longer!

Stayed: June 2018, travelled solo
Thank Brittany A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Manager at Holiday Inn Suzhou Huirong Plaza, responded to this reviewResponded 6 June 2018

Dear Guest,
Thank you for your stay with us at Holiday Inn Suzhou Huirong Plaza. We are very glad to know that our room, facilities made your visit enjoyable. It’s our great honor to have your compliments on our hotel.Your encouraging review will help us constantly improve our quality even further as we hope to exceed overand beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!
Sincerely,

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Reviewed 26 May 2018 via mobile

After a difficult time in other hotels on our tour, we were greeted warmly by Paul LIANG upon our arrival. His excellent English was a welcome relief after so many language problems and misunderstandings at other hotels. Paul provided exceptional service rarely found in hotels worldwide. He is immaculately groomed and has the most wonderful manner when dealing with people. We reported a very minor problem with our room and he attended personally in record time even though his working day had just ended at 2300. He dealt with the issue efficiently and effectively. His concern for his guests is exceptional. Here in China good English skills and a thorough understanding of customer service is rare even at hotels like The Hilton and The Marriott which we visited during this holiday. Paul was an absolute stand out and one of the best people we have ever met during our travels worldwide. I promised to return and take him to dinner when he becomes the C.E.O. of Hilton Hotels in China - which is more than possible given his exceptional skill set. Holiday Inn China Senior Executive Team please take note of this review.

Stayed: May 2018, travelled with friends
1  Thank SMW W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susan C, Manager at Holiday Inn Suzhou Huirong Plaza, responded to this reviewResponded 29 May 2018

Thank you for taking time to post your positive feedback regarding your recent experience at Holiday Inn Suzhou Huirong Plaza. We are very glad to know that our staff Paul LIANG made your visit enjoyable. It’s our great honor to have your compliments on our hotel. We have shared your feedback with the respective team member, and also extend your appreciation to Paul LIANG. Feedback such as yours is the biggest recognition to us all. We will continue to strive to achieve excellence at every level in the future.

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