We were originally going to stay in Sanya with a “global” chain but family recommended this one and it was a good choice.

Great value for money

We have two kids so the children’s entertainment was essential! A good variety of things for them to do and on the rainy days, there was extra stuff like a bouncy fun run. The staff were very good and played with the kids including balloon animals and origami.

In terms of food, we only had the breakfast which had a very good spread. Standard western options (although skip the baked beans, horrible) of bacons, sausages etc and ham and cheese. In addition, cakes and sweets?!!! The Chinese options were great including made to order soup noodles, congee, pancakes and many other options. A nice touch for the kids was buns in the shape of turtles

The location of the hotel was very handy. Right above a shopping centre with supermarket and beach about 10 mins away. Good to have a some beach huts with food and shops too

Of course, rooms in hotels are important. Good stuff: the kettle and drying rack, Chinese essentials. Not sure the wooden walls are right for the location given the humidity so hotel was a bit tatty in places. Also not sure about the combined bedroom/bathroom/toilet with only glass doors between them. You can see and hear everything!

Still, very good value for money

We stayed here over a busy weekend and were not disappointed by the service. They have an excellent breakfast with a wide variety of Chinese and western options to choose from. The pool and spa are great too. Proximity from the beach is good and the location is great otherwise as well with everything available at a stone's throw.

This hotel is not ready for guests.

Before arrival, we attempted to book 11 nights in this hotel. We actually were prepared to spend 16 days and nights in this hotel. Online it looked and sounded very nice. Then again, Chinese five-star hotels usually have this type of problem.

We attempted to book the package which included either A cruise or a seafood buffet and we were told because we were only staying at 11 nights we could not book this 4 day & night package for one section of our stay.....where's the hospitality guys?

We requested upgrades for the room which never happened. We were promised upgrades by the sales team, Miss Ding in particular, who said that we would have no problems at check in. this was not in anyway true.

We arrived late at night to find no drinking water nor any other beverages in our room, no 24 hour room service as professed and the service staff called us and woke u our baby after not charging us only a deposit at check in.
The breakfast was decidedly Chinese and only so-so at that. Surly noodle maker scolding Chinese guests for not getting in Q properly and continuing to complain about customers in front of other customers does not seem like five-star hotel service.

Breakfast was even MORE disappointing when I noticed there were battalions of ants swarming all over the cheese as well as the seafood counter, I decided not touch either of these items for fear of getting sick from the Amazing amount of ants teeming around the food.

We then walked through pools of water from internal flooding and went downstairs to arrange for all of our accommodations payment by credit card. We were told that there were no upgrades for us, that there was no general manager, assistant general manager, rooms manager, food beverage manager, nor any other kind of Manager on duty during the weekend. Only the lone trainees running the hotel. I find this hard to believe, especially in a new hotel.

The sales team also does not work on the weekends, miss doing is missing and uncontacted will and we are leaving.

I will also stop any payment requests from this resort which come to my credit card.

Thank you Harman Hotel for giving us the opportunity only to improve our holiday so quickly.

Don't waste you money. This place looks nice and is not suitable for guests.