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Kasivia
Nanjing, China

Still Great, But Some Limitations

4.0 of 5 bubblesReviewed 25 Jun 2022via mobile
This is our third or fourth stay at the Leeman. While the quality of service, cleanliness and overall Sofitel standard is there, we found that some things were not quite to the level of our previous visits. This is likely due to a combination of low occupancy and Covid restrictions. Marc and his team are clearly doing their best and much of the Sofitel standard remains. Clean rooms, nice breakfast, beautiful grounds, lovely pools, etc. We found the move of the lounge to a meeting room on the other side of the lobby (although probably temporary) to be less comfortable. The air conditioning in our suite was great on one half and not as good in our bedroom half. We contacted the front desk and they tried to fix it but it just wasn’t quite cold enough through your stay. The Thai restaurant wasn’t open for most of our stay although it did open in a limited capacity at the end. It is still tasty! Also the pool bar wasn’t open during our stay but seemed like it might be opening soon. We were able to order drinks and ice through QR codes at the pool but it just took a little longer than if the pool bar was available. In short, we still love this property and it still the best place to stay in Haitang. Like with most organizations in China right now there’s a slight degradation of quality. I’m sure once occupancy returns and Covid restrictions abate the Sofitel will be right back up to number one.
Date of stay: June 2022
Room Tip: High floors have best views of the ocean.
Trip type: Travelled with family
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Mars Song, Other at Sofitel Sanya Leeman Resort, responded to this review
Responded 29 Jun 2022
Dear Guest:

Thank you so much for taking the time to tell us about your experience here. I regret not meeting your expectations and allow me to express my sincerest apologies. Thank you again for your stay at the hotel and your feedback, and hope to have the opportunity to provide you with better service next time.

Sincerely
Rick Pang
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,049)
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12 - 17 of 7,085 reviews
Reviewed 12 June 2022 via mobile

We spent a week of holidays at this hotel, so far services are professional and courteous.
But because of the COVID’s situation, not all the services are working normally, all restaurants are not open everyday as usual.
It’s our second time in this hotel, but this time, we didn’t get the same feeling as last time stay where everything seems functioning normal like a resort place for holidays when people come there and forget about the outside world of Covid-19’s and restrictions… this time we feel like Covid-19’s is happening at the hotel until the buffet meals…
So far the kid’s club and all kids activities are still working daily.
Big swimming pool are still great and very well maintained garden ground is still nice .
We booked our stay with Sofitel sale’s services through Lilian was fast and efficient.
But we will wait a while before to come back again to Sanya because of the Covid-19’s restrictions, I guess all the hotels are following up the same rules restrictions there…
All in all, Sofitel is still a good place to stay for our holidays at Sanya.

Room tip: Check about the Covid-19’s restrictions at Sanya before you go… and book the club lounge access room.
Date of stay: June 2022
Trip type: Travelled with family
Thank Cruiser32489901428
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mars Song, Other at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 June 2022

Dear Guest,

Thank you very much for your thoughtful review. We are honored to receive your recognition. We strive for continuous improvement and hope to provide every customer with a high-level experience. Therefore, your feedback is very important for our improvement.
. Your feedback has been shared with management and relevant departments as our direction for rectification and improvement. We sincerely looking forward to meeting you again in the future, we will provide you with a more comfortable stay experience, and wish you a happy life!
Sincerely
hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2022

The resort lies in the wonderful Haitang Bay near Sanya. Awesome outside area with access to different pools. Great variety which allows you different experiences throughout the day. I liked most the little beach area surrounded by tropical trees and plants.
Food was delicious, great breakfast and creative snacks and sweets for afternoon tea and happy hour.
Rooms are spacious, nice interior design without missing the view for the details.

Overall a great stay at Sofitel Leeman Sanya

Date of stay: April 2022
    • Sleep Quality
    • Rooms
    • Service
Thank pietrom481
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mars Song, Other at Sofitel Sanya Leeman Resort, responded to this reviewResponded 6 May 2022

Dear Mr.Pietro
Thank you for recommending Sofitel Sanya following your recent stay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Rick Pang
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2022 via mobile

We have stayed at the Sofitel Sanya Leeman Resort on many occasions and it is always such a pleasure.

The staff are outstanding and very caring and professional.

Our timing this time was a little unlucky; no sooner had we arrived than an area lockdown was put into place meaning some facilities had to be closed.

Marc and his team went above and beyond, not only to make sure that we were safe and all regulations were complied with, but also that we were happy and comfortable during our stay.

The hotel itself is beautiful with a huge light-filled lobby and a variety of pools and activities available. The rooms are tasteful and comfortable; my favourite is the Lagoon Pool room which has direct access to a quiet pool.

The breakfasts are delicious and I’m a big fan of the pizza that’s made fresh in the pizza oven.

I recommend this hotel to everyone!

Room tip: Parking onsite is included in the cost. The pizzas are delicious!
Date of stay: April 2022
Trip type: Travelled as a couple
Thank Sarah S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 11 April 2022

Dear Sarah,
Thank you for your kind words and your loyalty to Sofitel Sanya. We're always happy to have you.
Best regards,
Marc de Beer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

An excellent and relaxing vacation. A beautiful well laid out hotel with amazing pool and ground facilities. Most incredible breakfast offering at the buffet restaurant and warm sincere service from the chefs and the service staff, ably led by Jimo. The staff at the club lounge were super friendly and cheerful. I was offered a scarf when the staff there realised I was feeling cold!!! If you intend to visit Sanya, this hotel is highly recommended.

Date of stay: January 2022
    • Value
    • Sleep Quality
    • Service
Thank K3170YVpaulinew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you for recommending Sofitel Sanya following your recent stay. I am pleased to learn that you enjoyed the facilities and services we offer. We look forward to welcoming you back on a future occasion.
With kind regards,
Marc de Beer
General Manager

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Reviewed 5 January 2022

We had the most WONDERFUL stay at the Sofitel over Christmas! The staff went above and beyond to make our stay so special, especially being far away from home for a second Christmas due to the pandemic. The hotel staff even surprised us with a full size Christmas tree and lights on Christmas Eve! Service, club lounge, room, breakfast, pools…everything was superb! The restaurant staff even helped us to prepare and cook special South African sandwiches for our friend! There were also lots of staff in the club lounge that we would like to thank personally for making our stay so memorable. Thank you Cindy, Candice, Leo, Zora, Lee, Elaine and Daisy! Truly the best customer service during our 9 years in China! We cannot wait to return! 新年快乐!

Date of stay: December 2021
Trip type: Travelled with friends
Thank francescalD3612LD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you so much for sharing your recent experience. I am delighted to read that the team was able to make your Christmas special. I appreciate the recognition of the Club Lounge team. They and the entire team look forward to your return.
With kind regards,
Marc de Beer
General Manager

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