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hanh
Wenzhou, China

Goods but with Covid-19’s restrictions rules.

4.0 of 5 bubblesReviewed 12 Jun 2022via mobile
We spent a week of holidays at this hotel, so far services are professional and courteous.
But because of the COVID’s situation, not all the services are working normally, all restaurants are not open everyday as usual.
It’s our second time in this hotel, but this time, we didn’t get the same feeling as last time stay where everything seems functioning normal like a resort place for holidays when people come there and forget about the outside world of Covid-19’s and restrictions… this time we feel like Covid-19’s is happening at the hotel until the buffet meals…
So far the kid’s club and all kids activities are still working daily.
Big swimming pool are still great and very well maintained garden ground is still nice .
We booked our stay with Sofitel sale’s services through Lilian was fast and efficient.
But we will wait a while before to come back again to Sanya because of the Covid-19’s restrictions, I guess all the hotels are following up the same rules restrictions there…
All in all, Sofitel is still a good place to stay for our holidays at Sanya.
Date of stay: June 2022
Room Tip: Check about the Covid-19’s restrictions at Sanya before you go… and book the club lounge access...
Trip type: Travelled with family
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Mars Song, Other at Sofitel Sanya Leeman Resort, responded to this review
Responded 13 Jun 2022
Dear Guest,

Thank you very much for your thoughtful review. We are honored to receive your recognition. We strive for continuous improvement and hope to provide every customer with a high-level experience. Therefore, your feedback is very important for our improvement.
. Your feedback has been shared with management and relevant departments as our direction for rectification and improvement. We sincerely looking forward to meeting you again in the future, we will provide you with a more comfortable stay experience, and wish you a happy life!
Sincerely
hotel management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,658)
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13 - 18 of 7,663 reviews
Reviewed 1 May 2022

The resort lies in the wonderful Haitang Bay near Sanya. Awesome outside area with access to different pools. Great variety which allows you different experiences throughout the day. I liked most the little beach area surrounded by tropical trees and plants.
Food was delicious, great breakfast and creative snacks and sweets for afternoon tea and happy hour.
Rooms are spacious, nice interior design without missing the view for the details.

Overall a great stay at Sofitel Leeman Sanya

Date of stay: April 2022
    • Sleep Quality
    • Rooms
    • Service
Thank pietrom481
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mars Song, Other at Sofitel Sanya Leeman Resort, responded to this reviewResponded 6 May 2022

Dear Mr.Pietro
Thank you for recommending Sofitel Sanya following your recent stay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Rick Pang
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2022 via mobile

We have stayed at the Sofitel Sanya Leeman Resort on many occasions and it is always such a pleasure.

The staff are outstanding and very caring and professional.

Our timing this time was a little unlucky; no sooner had we arrived than an area lockdown was put into place meaning some facilities had to be closed.

Marc and his team went above and beyond, not only to make sure that we were safe and all regulations were complied with, but also that we were happy and comfortable during our stay.

The hotel itself is beautiful with a huge light-filled lobby and a variety of pools and activities available. The rooms are tasteful and comfortable; my favourite is the Lagoon Pool room which has direct access to a quiet pool.

The breakfasts are delicious and I’m a big fan of the pizza that’s made fresh in the pizza oven.

I recommend this hotel to everyone!

Room tip: Parking onsite is included in the cost. The pizzas are delicious!
Date of stay: April 2022
Trip type: Travelled as a couple
Thank Sarah S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 11 April 2022

Dear Sarah,
Thank you for your kind words and your loyalty to Sofitel Sanya. We're always happy to have you.
Best regards,
Marc de Beer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

An excellent and relaxing vacation. A beautiful well laid out hotel with amazing pool and ground facilities. Most incredible breakfast offering at the buffet restaurant and warm sincere service from the chefs and the service staff, ably led by Jimo. The staff at the club lounge were super friendly and cheerful. I was offered a scarf when the staff there realised I was feeling cold!!! If you intend to visit Sanya, this hotel is highly recommended.

Date of stay: January 2022
    • Value
    • Sleep Quality
    • Service
Thank K3170YVpaulinew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you for recommending Sofitel Sanya following your recent stay. I am pleased to learn that you enjoyed the facilities and services we offer. We look forward to welcoming you back on a future occasion.
With kind regards,
Marc de Beer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022

We had the most WONDERFUL stay at the Sofitel over Christmas! The staff went above and beyond to make our stay so special, especially being far away from home for a second Christmas due to the pandemic. The hotel staff even surprised us with a full size Christmas tree and lights on Christmas Eve! Service, club lounge, room, breakfast, pools…everything was superb! The restaurant staff even helped us to prepare and cook special South African sandwiches for our friend! There were also lots of staff in the club lounge that we would like to thank personally for making our stay so memorable. Thank you Cindy, Candice, Leo, Zora, Lee, Elaine and Daisy! Truly the best customer service during our 9 years in China! We cannot wait to return! 新年快乐!

Date of stay: December 2021
Trip type: Travelled with friends
Thank francescalD3612LD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you so much for sharing your recent experience. I am delighted to read that the team was able to make your Christmas special. I appreciate the recognition of the Club Lounge team. They and the entire team look forward to your return.
With kind regards,
Marc de Beer
General Manager

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Reviewed 7 December 2021 via mobile

Very good experience in this beach hotel. Several stays and always feel want to go back. Warm welcome from all the staff... special greetings to all club team : Candice, Cindy, Daisy and favorite of my baby girl Leo !! Thanks to Michelle the guest relation manager that pay attention to all small details that make the difference !

Many outside pools. Including 2 with heated water during winter!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Compass570187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you for your complimentary words. I am happy to read you had several good experiences at Sofitel Sanya. I will be sure to share your recognition of Michelle and the Club Lounge team. We hope to welcome you back with us soon!
Best regards,
Marc de Beer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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