An excellent and relaxing vacation. A beautiful well laid out hotel with amazing pool and ground facilities. Most incredible breakfast offering at the buffet restaurant and warm sincere service from the chefs and the service staff, ably led by Jimo. The staff at the club lounge were super friendly and cheerful. I was offered a scarf when the staff there realised I was feeling cold!!! If you intend to visit Sanya, this hotel is highly recommended.
Thank you for recommending Sofitel Sanya following your recent stay. I am pleased to learn that you enjoyed the facilities and services we offer. We look forward to welcoming you back on a future occasion.
With kind regards,
Marc de Beer
General Manager
We had the most WONDERFUL stay at the Sofitel over Christmas! The staff went above and beyond to make our stay so special, especially being far away from home for a second Christmas due to the pandemic. The hotel staff even surprised us with a full size Christmas tree and lights on Christmas Eve! Service, club lounge, room, breakfast, pools…everything was superb! The restaurant staff even helped us to prepare and cook special South African sandwiches for our friend! There were also lots of staff in the club lounge that we would like to thank personally for making our stay so memorable. Thank you Cindy, Candice, Leo, Zora, Lee, Elaine and Daisy! Truly the best customer service during our 9 years in China! We cannot wait to return! 新年快乐！
Thank you so much for sharing your recent experience. I am delighted to read that the team was able to make your Christmas special. I appreciate the recognition of the Club Lounge team. They and the entire team look forward to your return.
With kind regards,
Marc de Beer
General Manager
Very good experience in this beach hotel. Several stays and always feel want to go back. Warm welcome from all the staff... special greetings to all club team : Candice, Cindy, Daisy and favorite of my baby girl Leo !! Thanks to Michelle the guest relation manager that pay attention to all small details that make the difference !
Many outside pools. Including 2 with heated water during winter!
Thank you for your complimentary words. I am happy to read you had several good experiences at Sofitel Sanya. I will be sure to share your recognition of Michelle and the Club Lounge team. We hope to welcome you back with us soon!
Best regards,
Marc de Beer
General Manager
When i was arrived at this hotel，all is in mess. Check in counter，lobby and so…… which were great contrasts than other resorts. The stuff kept looking outside but took No actions to our baggages. Worst service and ordinary surroundings, Which aren't worth living
Our 4th time in Sanya and we decided to try Haitang Bay again because on the reviews and pictures of this Sofitel. Even though swimming in the sea is not allowed by the authorities in Haitang Bay, I really enjoyed this resort and the leisure it offers, specially the swimming pool area.
We got a premium sea view room (I strongly recommend sea-view room) which was beautifully decorated and very spacious. The small balcony was a nice plus. The bed was very comfortable and AC working as it should.
Since the day before my arrival I was contacted by Michelle who I added on wechat, I really like this kind of service as it provides easy and quick assistance if necessary. She was also very attentive and took care of us all the way. Check-out was super fast, all we did was dropping the room key and later received the billing by mail.
The breakfast was nothing less than I would expect from this level of hotel in terms of offer, but I really enjoyed the quality of the food and layout of the room.
What I enjoyed most in the hotel was the swimming pool areas. The actually have 2 different pools, a big one close to the rooms and another one close to the beach. Both of them offer different kind of areas to enjoy, for example the bigger one offers a bar area, a separate kids area, and quite a few smaller more private areas where you can have a chair or sofas. You can also find hammocks laying around the hotel grounds.
An important comment to make is that during peak season the hotel offers helicopter tours, so there will be a lot of take-off and landing during the day. It did't bother us much though.
Dear Raphael G,
Thank you for your complimentary review following your recent stay at Sofitel Sanya. I am delighted to read that you enjoyed the hotel. Michelle and the rest of the team look forward to your return visit.
With kind regards,
Marc de Beer
General Manager
